Social Media Customer Service

ASHLYNN HILL

ABOUT

I graduated in May **** with a BA degree and a Leadership Certificate. I'm seeking a full-time position in Marketing/PR where I can apply my knowledge and skills for continuous improvement.

EDUCATION

BACHELOR OF ARTS, IN CORPORATE COMMUNICATION MINOR SOCIAL MEDIA, LEADERSHIP CERTIFICATE

Dominican University 2014- 2018

WORK EXPERIENCE

ST. CATHERINE SIENA CENTER DOMINICAN UNIVERSITY

Donor Development Associate Intern I Feb 2016 - Present

My responsibilities are finding ways to increasing support to Siena Center through target annual appeals campaigns including but not limited to students, donors and faculty. I managed the donor database along with prospect search moves management and stewardship activities and produced the reports for them. I was also responsible for overseeing the majority of the development lectures, tv personalities, and authors.

In 2017 I grew Facebook followers up 30%

Research speakers to book for our events

Write Mail Appeals

Manage annual budget

Created and manage social media graphics for daily postings

PEER ADVISOR DOMINICAN UNIVERSITY

Peer Advisor I August 2017 - Present

I serve as a member of Undergraduate Rosary Arts and Sciences Office and assist students as they experience a variety of transitions including academics, major selection and overall success at DU.

In-class presentations on Registration/Study habits/Public Speaking

One-on-one meetings with students

Inform and advise students on academic resources

DOMINICAN STAR NEWSPAPER DOMINICAN UNIVERSITY Social Media Intern I September 2017-December 2017

Manage Facebook/ Instagram

Create flyers and publish online

Track followers and likes

BRENNAN SCHOOL OF BUSINCESS DOMINICAN UNIVERSITY

Office Assistant I May 2017 - Aug r2017

Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries and directing them to the various departments. Organized course schedules for one of the professors for the upcoming school year. Performed general office duties.

Telephone Skills

Microsoft Office Skills

Customer Focus

Organization

SUMMER STAR ORIENTATION LEADER DOMINICAN UNIVERSITY

Orientation Leader I May 2017 - Aug 2017

Welcomed incoming students and Families to the University. My job was to collaborate with campus partners to design, plan and execute student-centered transition programs that serve as an initial place for students to gather information, register for classes make personal connections, and plan their next steps toward graduation.

Served as a role model

Led small group discussions and games

Assisted residence life with preparation for guests

ADMISSIONS OFFICE DOMINICAN UNIVERSITY, RIVER FOREST IL

Student Ambassador I July 2015-August 2016

As a Student Ambassador I was responsible for serving and representing Dominican University. I provided campus tours, and served as first contact and a DU representative.

Led small group tours of 20 or more students and parents

Worked closely with families answering their questions

Worked events like Discover Dominican and Accepted Students Day

DOMINICAN DINING SERVICES DOMINICAN UNIVERSITY

Social Media Intern I September 2017-December 2017

As a social Media Intern for the Dining Services I was responsible for the overall awareness of the dining hall. I collaborated with the Head of the department and managed their social media. I regularly took pictures and posted content for the university population to view.

Grew Instagram Followers by 80%

CUSTOMER SERVICE DOLLAR GENERAL, STREAMWOOD IL, CARY IL Seasonal Sales Associate I Summer 2015, Summer 2016

Customer Service

Operation of cash registers

Running of reports

Stock replenishment

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