Customer Service Administrative Assistant

Location:

Salary:

48K+

Posted:

May 22, 2018

Maggie Fortson

**** * ********* *** #*** Chicago, IL 60614 630-***-**** ******.************@*****.*** ADMINISTRATIVE ASSISTANT

SUMMARY

• 8 years of administrative, customer service and management experience

• 5 semesters toward a Bachelor’s degree

• Strong computer skills and proficient in Microsoft

• Excellent verbal and written communication skills, detail-oriented, extremely flexible, and positive attitude

• A creative problem solving individual that is capable of multitasking and meeting strict deadlines ABILITIES

Customer Service Skills

• Provide excellent customer service to clients by appropriately addressing their needs

• Effectively resolve customer issues utilizing multi-tasking, prioritization, communication and active listening skills

• Efficiently handle 25+ clients independently

Coordination Skills

• Assist with preparation and coordination with each individual client and additional vendors

• Schedule meetings and appointments for clients, independent contractors and vendors

• Increase business revenue by 30% each year and effectively provide a smooth customer experience Administrative Skills

• Organize all client contracts, billing/invoices and contacts

• Answer incoming and outgoing emails/calls to address client questions and scheduling

• Develop a website and maintain a social media presence online for client interaction Management Skills

• Manage client consultations and bookings

• Serve as the primary point of contact for all parties during a job performance

• Oversee all business budgets and expenses

• Maintain an education and understanding of client demands

• Hire and manage independent contractors

• Cultivate and network business relationships within the community EXPERIENCE

Maggie Fortson Photography Chicago, IL May 2009 – Dec 2017 Owner and lead wedding photographer

EDUCATION

Olivet Nazarene University Bourbonnais, IL

5 semesters toward a Bachelor’s degree

Wheaton Academy High School West Chicago, IL

High School Diploma