Administrative Assistant Customer Service

Theresa Stoddard

*** ******* **, **********, ** *6112

Primary Phone: 317-***-****

************@*****.***

Skills

MS Word

MS Publisher

Frameworks

Copy/Fax/Scanner

MS Excel

MS Access

PeopleSoft

Reception Phones

MS Outlook

MBS

SAP

Experience

9/2014 to 01/2018 Belcan Corporation (Contractor)

Engineering Assistant

Key Data Sets Project – Analyzing and auditing engine shop visit folders ensuring all required documentation is accounted for

Receiving Dept – tracking and auditing incoming packing lists for material serial numbers and barcodes

Communicating to Quality Manager, various team leads, and sales the labeling requirements and vendors who are SABRe compliant

8/2014 to 9/2014 Earl Russell Heating & Cooling

Office Manager

Use of Quick Books for employee payroll, invoices, statements, billings

Answer incoming phone calls; making appointments for HVAC related services and emergencies

9/2012 to 6/2014 Grandview Pharmacy

Administrative Assistant/Receptionist

Making new employee “hats”, orientation packets, security badges, policy & procedure manuals

Tracking all STAT deliveries, creating weekly company newsletter, scheduling appointments for HR

Updating Signed Designating Agent Agreements per DEA standards; maintaining nurse’s training calendar

Planning employee morale events; PO’s and expense reports; maintaining/ordering supplies

12/2011 to 5/25/2012 Henry Schein (Kelly Services)

Verification Support

Answer incoming calls from providers regarding availability of class 2 drugs

Verifying DEA 222 forms that arrive in the office

Maintain backorder spreadsheet for all incoming fentanyl orders

10/2011 to 11/2011 Ascension Health (Ajilon) Indianapolis, IN

Contact Center Associate

Answer incoming calls from associates, vendors, and applicants; escalating to the next level as necessary

Utilize resources such as Siebel, Oracle, People Soft, Kronos, and IPM software

03/2011 to 09/2011 PepsiCo (Kelly Services) Indianapolis, IN

Inventory Control Analyst

Prepare daily food and beverage inventory shortage reports utilizing resources in SAP and WMS programs.

Check inventory of product prior to sending orders to the warehouse; notify of product shortage

Respond to emails regarding product availability for short lead requests or order change requests.

Prepare daily past due order report for the Midwest.

10/2010 to 02/2011 CEDIA (Office Team Temporary Services) Indianapolis, IN

Administrative Assistant/Receptionist

Answer incoming telephone calls; determine purpose of caller, forward calls to appropriate personnel/department.

Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.

Provide ancillary administrative support using Microsoft Office Suite PC software.

Receive, sort, and route incoming mail and parcels. Prepare and track packages, assure readiness for pick up.

Enter incoming checks into check register and prepare invoices for accounting purposes.

12/2007 to 01/2010 Pitney Bowes Presort Services Indianapolis, IN

Administrative Assistant

Answer incoming telephone calls; determine purpose of caller, forward calls to appropriate personnel/department.

Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.

Receive, sort, and route incoming mail and parcels. Prepare and track packages, assure readiness for pick up.

Perform other administrative duties such as preparing files, photocopying, sorting, and collating documents.

Prepare order forms for personnel catalog purchase and office supplies; prepare facility invoices for processing at corporate A/P.

Assist HR Generalist with filing, new hire orientation, scheduling interviews, and application process.

05/2007 to 11/2007 Precision RX (Kelly Services) Indianapolis, IN

Administrative Support

Mail daily and monthly statements; create business letters, create and maintain databases.

Receive and distribute daily mail, and update patient address information.

11/2006 to 3/2007 Bell Industries Plainfield, IN

Senior Depot Associate

Manage employee time cards, monitor attendance

Prepare purchase orders and follow-up on orders from various vendors, order supplies for depot.

Various weekly and monthly reports; create and maintain databases for warehouse supervisor.

9/2006 to 11/2006 Epson America (Norrell Staffing) Plainfield, IN

Temporary Assistant to Facility Manager

Recreated accounts receivable database from historical files and maintain current files.

Manage purchase orders and match up with invoices, order supplies for office personnel.

07/2006 to 05/2007 JoAnn Stores Avon, IN

Customer Service/Fabric Cutter

Provide customer service for guests in the apparel and home décor departments.

Assist guests with fabric selection, notions, and cutting the fabric. Ensured that guest had all of the necessary items for the completion of their project.

2/2005 to 10/2005 Precision Measurement Services, Inc. Indianapolis, IN

Administrative Assistant

Manage front desk greet visitors, answering all incoming phone calls; time sheets and records for payroll

AR/AP using QuickBooks create and mail invoices to customers, maintain customer files/database.

3/2004 to 1/2005 Conseco Insurance Company Carmel, IN

Long Term Claim Processor

Process long term care claims for policy holders according to policy.

1/2003 to 11/2003 Associated Services Group, Inc. Lexington, KY

Customer Claim Support

Process medical/health claims for third party administrator; customer services calls from members and providers

Research payment or denial of prior claims, adjust claims as necessary.

12/2001 - 6/2002 The Villages Indianapolis, IN

Administrative Assistant

Maintain and update family files, answer in-coming phone calls.

Create and maintain databases, receive and distribute daily mail.

Provide support for supervisor and four case workers; Prepare materials for monthly training/support meetings

9/2000 - 12/2001 Cystic Fibrosis Foundation Indianapolis, IN

Administrative Assistant

Manage front office and all front desk responsibilities; maintain databases for all fund-raising events

Prepare daily bank entries and deposits, invoices, count event money.

Sell tickets for fund-raising events, call possible donors for silent auction items.

5/1999 - 8/2000 Corporate Benefit Plans, Inc. Indianapolis, IN

Office Manager (part-time)

7/1983 - 2/1999 Anthem Blue Cross Blue Shield of Indiana Indianapolis, IN

Senior Claims Processor

Process medical/health care claims for patients, prepare claims for medical review.

Research prior processed claims and adjust as necessary, answer written claims inquiry.

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