Administrative Assistant Customer Service
Resume:
Theresa Stoddard
*** ******* **, **********, ** *6112
Primary Phone: 317-***-****
ac5ke2@r.postjobfree.com
Skills
MS Word
MS Publisher
Frameworks
Copy/Fax/Scanner
MS Excel
MS Access
PeopleSoft
Reception Phones
MS Outlook
MBS
SAP
Experience
9/2014 to 01/2018 Belcan Corporation (Contractor)
Engineering Assistant
Key Data Sets Project – Analyzing and auditing engine shop visit folders ensuring all required documentation is accounted for
Receiving Dept – tracking and auditing incoming packing lists for material serial numbers and barcodes
Communicating to Quality Manager, various team leads, and sales the labeling requirements and vendors who are SABRe compliant
8/2014 to 9/2014 Earl Russell Heating & Cooling
Office Manager
Use of Quick Books for employee payroll, invoices, statements, billings
Answer incoming phone calls; making appointments for HVAC related services and emergencies
9/2012 to 6/2014 Grandview Pharmacy
Administrative Assistant/Receptionist
Making new employee “hats”, orientation packets, security badges, policy & procedure manuals
Tracking all STAT deliveries, creating weekly company newsletter, scheduling appointments for HR
Updating Signed Designating Agent Agreements per DEA standards; maintaining nurse’s training calendar
Planning employee morale events; PO’s and expense reports; maintaining/ordering supplies
12/2011 to 5/25/2012 Henry Schein (Kelly Services)
Verification Support
Answer incoming calls from providers regarding availability of class 2 drugs
Verifying DEA 222 forms that arrive in the office
Maintain backorder spreadsheet for all incoming fentanyl orders
10/2011 to 11/2011 Ascension Health (Ajilon) Indianapolis, IN
Contact Center Associate
Answer incoming calls from associates, vendors, and applicants; escalating to the next level as necessary
Utilize resources such as Siebel, Oracle, People Soft, Kronos, and IPM software
03/2011 to 09/2011 PepsiCo (Kelly Services) Indianapolis, IN
Inventory Control Analyst
Prepare daily food and beverage inventory shortage reports utilizing resources in SAP and WMS programs.
Check inventory of product prior to sending orders to the warehouse; notify of product shortage
Respond to emails regarding product availability for short lead requests or order change requests.
Prepare daily past due order report for the Midwest.
10/2010 to 02/2011 CEDIA (Office Team Temporary Services) Indianapolis, IN
Administrative Assistant/Receptionist
Answer incoming telephone calls; determine purpose of caller, forward calls to appropriate personnel/department.
Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
Provide ancillary administrative support using Microsoft Office Suite PC software.
Receive, sort, and route incoming mail and parcels. Prepare and track packages, assure readiness for pick up.
Enter incoming checks into check register and prepare invoices for accounting purposes.
12/2007 to 01/2010 Pitney Bowes Presort Services Indianapolis, IN
Administrative Assistant
Answer incoming telephone calls; determine purpose of caller, forward calls to appropriate personnel/department.
Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel.
Receive, sort, and route incoming mail and parcels. Prepare and track packages, assure readiness for pick up.
Perform other administrative duties such as preparing files, photocopying, sorting, and collating documents.
Prepare order forms for personnel catalog purchase and office supplies; prepare facility invoices for processing at corporate A/P.
Assist HR Generalist with filing, new hire orientation, scheduling interviews, and application process.
05/2007 to 11/2007 Precision RX (Kelly Services) Indianapolis, IN
Administrative Support
Mail daily and monthly statements; create business letters, create and maintain databases.
Receive and distribute daily mail, and update patient address information.
11/2006 to 3/2007 Bell Industries Plainfield, IN
Senior Depot Associate
Manage employee time cards, monitor attendance
Prepare purchase orders and follow-up on orders from various vendors, order supplies for depot.
Various weekly and monthly reports; create and maintain databases for warehouse supervisor.
9/2006 to 11/2006 Epson America (Norrell Staffing) Plainfield, IN
Temporary Assistant to Facility Manager
Recreated accounts receivable database from historical files and maintain current files.
Manage purchase orders and match up with invoices, order supplies for office personnel.
07/2006 to 05/2007 JoAnn Stores Avon, IN
Customer Service/Fabric Cutter
Provide customer service for guests in the apparel and home décor departments.
Assist guests with fabric selection, notions, and cutting the fabric. Ensured that guest had all of the necessary items for the completion of their project.
2/2005 to 10/2005 Precision Measurement Services, Inc. Indianapolis, IN
Administrative Assistant
Manage front desk greet visitors, answering all incoming phone calls; time sheets and records for payroll
AR/AP using QuickBooks create and mail invoices to customers, maintain customer files/database.
3/2004 to 1/2005 Conseco Insurance Company Carmel, IN
Long Term Claim Processor
Process long term care claims for policy holders according to policy.
1/2003 to 11/2003 Associated Services Group, Inc. Lexington, KY
Customer Claim Support
Process medical/health claims for third party administrator; customer services calls from members and providers
Research payment or denial of prior claims, adjust claims as necessary.
12/2001 - 6/2002 The Villages Indianapolis, IN
Administrative Assistant
Maintain and update family files, answer in-coming phone calls.
Create and maintain databases, receive and distribute daily mail.
Provide support for supervisor and four case workers; Prepare materials for monthly training/support meetings
9/2000 - 12/2001 Cystic Fibrosis Foundation Indianapolis, IN
Administrative Assistant
Manage front office and all front desk responsibilities; maintain databases for all fund-raising events
Prepare daily bank entries and deposits, invoices, count event money.
Sell tickets for fund-raising events, call possible donors for silent auction items.
5/1999 - 8/2000 Corporate Benefit Plans, Inc. Indianapolis, IN
Office Manager (part-time)
7/1983 - 2/1999 Anthem Blue Cross Blue Shield of Indiana Indianapolis, IN
Senior Claims Processor
Process medical/health care claims for patients, prepare claims for medical review.
Research prior processed claims and adjust as necessary, answer written claims inquiry.
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