GLENDORA M. RATCLIFF
Chicago, Illinois 60651
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Objective: Seeking a position to become part of a team that will utilize and challenge my administrative skills and work experience
Work Experience
City of Chicago, Chicago, IL June 1993 – May 2018
Administrative Assistant II
Senior Data Entry Operator
Data Entry Operator
Interacting with the public to process various city licenses
Create department forms for public and inter-office use
Reception duties as needed – greet the public; direct them as to where they should go; field phone calls.
Maintain and develop positive business relationships with clients
Direct team activities, establishing task priorities, scheduling and tracking work assignments.
Process tickets for court; attended court
Troubleshoot, research and verify clients’ information in order to successfully process applications
Preparing files for attorney’s review
Software/Skills
Proficient in the use of Microsoft Word; Outlook; IRIS; Access and others; CANON and other printers/copiers/fax machines
Excellent interpersonal and client skills;
Excellent Data Entry skills;
Communicate concisely with other employees using various lines of communication;
Able to work independently or in a group setting