Customer Service Representative
Resume:
Kiana Gipson
*** ** ****** ******, **********, CA 95815
*********@*****.***
Summary
Customer Service Representative with data entry, professional telephone etiquette. Trained and experienced in resolving customer complaints as well promoting conflict resolution accustomed to working in fast past environments with the ability to think quickly and successfully handle difficult situations M ajor strengths include strong leadership, excellent communication skills, competency, strong team player, attention to detail, dutiful respect for compliance in all regulated environments, and supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks. Thorough knowledge of current manufacturing practices and a clear vision to accomplish company goals. PROFESSIONAL EXPERIENCE
Volt Work force Solutions- 03/2018- Present
Various assignments as requested by employer
Customer Service Representative –10/2016-04/2017
Fanueil, Sacramento CA
● Rehired for another call center contract assignment responsible for Inbound calls with over 20 phone lines
● Assisted consumers with account changes necessary and handled complaints.
● Outbound calls when necessary
Customer Service Representative 8/2014-5/2015
Fanueil, Sacramento CA
● Inbound calls with over 20 phone lines
● Assisted consumers with account changes necessary and handled complaints.
● Outbound calls when necessary
Customer Service Representative 11/2012-08/2014
E.M.H., Sacramento, CA
● Outbound calls over 40 calls daily
● Responsible for data entry
Sacramento Unified School District 09/2013-03/2014 Sacramento Ca
● prepared and served lunch for schools throughout district Iroko Foundation 04/2010-12/2012
● provided care and prepared meals for 8 DD youth males
● Appointment and interacting with social workers to find best options for children requested
● Log entries verbatim throughout day
● Transporting
Starbucks 02/1998-07/2000
● Cashier
● Barista-preparing Drinks as requested
Reed Brothers Security 02/2001-07/2005
● Inbound/Outbound calls
● Appointment setting
● Dispatching
● Problem Solving
● Sales/upgrade sales
References Available upon request
Contact this candidate