Manager, Executive Assistant, Administrative, Customer Service

VIVIAN MARBAN

**** ***** **, ******, *** York ***24

561-***-**** * ************@*****.***

SUMMARY

A highly motivated and proactive administrator with a keen ability to prioritize and work independently, as well as, a strong team player. Possesses highly developed customer service skills, phone manner and office etiquette along with excellent interpersonal skills. Seeking a position that requires an individual who is flexible and can assume a variety of roles as dictated by the needs of the organization.

WORK EXPERIENCE

Atlantic Personnel & Tenant Screening, Inc., Palm Beach Gardens FL 08/2016 – present

Manager, Livescan (Promotion)

Oversee the fingerprinting division which includes managing staff, training and development and recruitment

•Responsible for managing scheduling of in-office and mobile appointments for groups and concierge appointments

•Ensure staff assist clients with regulations of Level 2 background checks

•Process all in-office appointments which includes detailed review of paperwork, capturing fingerprints, successfully submit prints and photos to state agencies and law enforcement

•Generate appointment follow-up documents for clients

•Coordinate staff’s work schedule

Technician, Livescan 07/2014 – 08/2016

•Primary responsibility was to process in-office client appointments and assist on mobile appointments, when appropriate

•Responsible for capturing fingerprints and taking photographs for Level 2 background checks

•Processed payments for daily appointments, in addition, sent confirmations and follow-up emails to clients

Shoes for Crews, LLC, West Palm Beach, FL 1/2008 – 6/2014

Refund/Exchange Processor

•Processed a high volume of daily returns and exchanges of merchandise through data entry.

•Researched customer account information and provided problem solving with customer inquiries and concerns

•Assisted other departments with reimbursements and customer billing

•Sorted incoming return paperwork and delegated refunds and exchange tasks accordingly

•Assisted with proof reading of marketing materials, customers service forms and other literature in Spanish and English

Marketing Coordinator 3/2007 – 1/2008

•Handled project coordination efforts, such as, tracking of quotes, cost and program optimization, etc.

•Coordinated scheduling with in-house creative team and external suppliers

•Responsible for proof reading and the translation of marketing English/Spanish marketing materials

Florida Crystals Food Corporation 4/2006 – 3/2007

Executive Assistant to the Vice President of Natural Foods Division

•Responsibilities included coordination of travel arrangements, submitted detailed travel expenses, scheduled meetings and large events, heavy calendar management and crafted correspondence

•Overview of daily office operations, included invoice coding, merchandise delivery from distribution center

SKILLS

Proficient in Microsoft Office: Word, Excel, PowerPoint and Outlook, Adobe Photoshop and MAS 200

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