Manager Customer Service
Resume:
DEMETRICE WRIGHT
GREENVILLE, TEXAS 75401
**********@*****.***
OBJECTIVE
To obtain employment that will utilize my unique skillset.
SPECIAL SKILLS
I have strong leadership skills. I am co-worker friendly. I am computer literate and can effectively operate within programs such as Microsoft Word, Microsoft Outlook, Fiserve, Excel and Windows and Skyward.
I have a data entry of 56 wpm. I can operate a wide variety of office machines such as a personal computer, a 10-key, a copy machine, a PBX (private branch exchange) system, a fax machine, a WOW machine, as well as an embossing machine.
I am a quick learner. I am a strong team leader. I am a tedious worker able to work effectively whether in a group setting or individually who is able to delegate duties to achieve desired results.
WORK HISTORY
AUGUST 2010 – PRESENT DATE
Child Nutrition Manager, GreenvilleISD – Greenville, Texas 903-***-****
Certified Professional Food Manager 2011 TXCERT#1670657
Supervise staff members. Service 2 facilities.
Duties include but are not limited to planning, ordering for, preparing and serving two healthy meals to students attending an elementary – high school. I delegate daily work assignments in order to prepare and serve meals to students according to local, county, state and national USDA guidelines and regulations. I communicate with vendors (Borden, Cinta, Aramark, Labatt, Sysco, Bimbo, etc.). I am responsible for conducting thorough weekly and monthly inventory counts. I operate a computerized register, consistently maintaining a positive drawer balance. I interact with the students that attend the campus as well as their parents or guardians. I am responsible for cross-training of all co-workers as to properly prepare them for all food service aspects from customer service know-how and execution to proper protocol on food storage practices as well as clean up.
AUGUST 2007 – AUGUST 2010
Child Nutrition Worker, GreenvilleISD @ Greenville, Texas 903-***-****
Duties include but are not limited to preparing and serving two healthy meals to students attending an elementary school campus. I work very closely to the on-site manager to assist with delegation of daily work assignments to prepare and serve meals to students according to local, county, state and national USDA guidelines and regulations. I communicate with vendors (Borden, Aramark, Labatt, etc.). I assist the manager with conducting thorough weekly and monthly inventory counts. I operate a computerized register, consistently maintaining a positive drawer balance. I interact with the students that attend the campus as well as their parents or guardians. I assist the on-site manager with the cross-training of all co-workers.
SEPTEMBER 2006 – AUGUST 2007
Child Nutrition Substitute, GreenvilleISD @ Greenville, Texas 903-***-****
Worked (multitasked) at all seven campuses within the local school district in the cafeterias on an as-needed basis.
FEBRUARY 2004 – JULY 2006
Customer Service Representative, Seville Farms, Inc. @ Quinlan, Texas 817-***-****
I was responsible for coordinating and supervising the production of all product planted at Quinlan facility. I was responsible for monitoring mass of production and sales material inventory. Heavy data entry. Check answering machine for messages, answer and screen all incoming calls, make invoices, contact sales reps, dispatch drivers, assign purchase order numbers, maintain vendor relations (Coca Cola, IESI, Berger, etc…), generate availability listings, take orders over the phone and fax machine, consistently monitor employee time, post pending truck appointments, do quality checks on all product to be shipped, conduct safety meetings, screen calls for general manger and office manager, manual filing, prepare driver packets, generated invoices, schedule delivery appointments, input availability and inventory quantities into an efficient inventory software system, notify drivers of load assignments and appointment times. Generate a weekly production report of product planted. Maintain (replenish) and monitor (keep an efficient record of) an inventory of office supplies.
References provided on following page.
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