Business Analyst

NIDA YASMEEN JAVED

***** ********* **. **********, ** 22193

*********@*****.*** – 757-***-****

Professional Summary

Ambitious recent graduate with 4+ years of customer service experience seeking a position in the Business Administration field where I can utilize proven people-oriented skills to develop and promote a positive work environment.

Skills

-Recruiting

-People orientated

-Proven leadership skills

-Exceptionally organized

-Strong sense of confidence and personal abilities

-Able to work as a valued member of a team or independently

Experience

Orthodontic Assistant 03/2016 – Present

David Hughes Orthodontics Springfield, VA

Gathered and organized patient files prior to first appointment of the day and distributed to all orthodontics assistants.

Assisted front desk staff with patient appointments and confirmed them a day before to ensure uninterrupted services.

Trained new employees for front office in understanding the work as well for various orthodontics treatments/procedures.

Maintained paperwork for the clinic such as the files of patients.

Set up examination room and dental tray in preparation for examination and procedures.

Accurately recorded treatment information in patient records.

Displayed expert use of Dolphin system program to manage patient appointments and notes.

Worked closely with patients before, during and after dental procedures.

Responsible for performing orthodontic treatments on patients with thorough training in all aspects of orthodontics.

Efficient in changing wires, placing orthodontic appliances, placing/removing braces and assisting with all emergency appointments.

Removed soft ad hard deposits, cleaned and polished teeth.

Responsible for taking impressions for retainers and appliances.

Successfully completed CPR, OSHA, ADA and HIPAA compliance trainings.

Recruiter/Orthodontic Assistant/Treatment Coordinator/ Receptionist 07/2015 – 03/2016

Sunrise Orthodontics Reston, VA

Responsible for hiring new employees, performing background checks and conducting interviews.

Interview prospective candidates to assess qualifications and capabilities as they match the needs of the office.

Draft employment contracts and prepare onboarding and orientation documentation for new hires.

Increased monthly sales goals for the office by over 100% in less than 9 months.

Increased client list and office traffic by 150% due to marketing strategies.

Worked directly with various orthodontic offices, retail stores, cuisines, etc. for marketing purposes.

Created and maintained a weekly blog for the office discussing latest advancements in the Orthodontics industry, as well general health.

Developed new processes for employee evaluation which resulted in marked performance improvements.

Responsible for filing patient’s benefits and claims based upon procedures performed by the office.

Warmly greeted patients and helped them fill out intake and consent forms.

Responsible for answering phones, inputting/updating new patient information, scheduling appointments and collecting all new patient paperwork.

Assisted the Orthodontist with orthodontic procedures, MYObrace, and cleft lip on children.

Performed TMJ laser treatment on patients.

Orthodontic Assistant 09/2014 – 07/2015

Zaki Orthodontics Virginia Beach, VA

Successfully assisted the Orthodontist by performing four-handed dentistry and other chair side duties.

Worked closely with patients before, during and after dental procedures.

Obtained dental radiographs, following strong patient protection rules.

Acquired impression for retainers and appliances and made retainers.

Education

Bachelors of Science, Psychology Graduated 12/2017

Old Dominion University

Certificates

Dental Radiology Certificate 06//2014

Dental Assisting Certification 06//2014

Basic Life Support CPR/AED Certificate 06//2017

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