Project Manager

A.Sheraz Email: **********@*****.***

Westbury, NY Phone: +1-516-***-****

Business Analyst, Project Manager, Scrum Master, Product Owner Master of Computer Science

12+ years of successful experience throughout the entire project lifecycle from initiation, design, development, testing, implementing & maintenance - including but not limited to;

• SDLC – AGILE SCRUM • Sprint Planning • BRD, FRD, TDD • Product Backlog

• User Story, Wireframe • Burndown chart • Release, Go-Live • Sprint Retrospective

• Elicitation (MoSCoW) • Validate, Analyze • Manage Traceability • Storyboarding

• Stakeholder Analysis • Record Changes • Acceptance Criteria • SME Product Artifact

• Cross Functional operations • Facilitate, Liaison • Resource Allocation • Escalation Handling

• JIRA, Tableau, HP-ALM • MS. Project, Visio • UML, UAT, SIT • GAP, JAD (As-is, To-be)

• PMBOK, BABOK (PMO) • ITIL-V3, ITSM, CRF • SQL, RDBMS • Work Breakdown (WBS)

• POS & RFID systems • SAP-SCM (Hybris) • UAT, Test Matrix • Swim Lane, Process flow

• ETL Rules, Data Marts • Master Data (MDM) • SQL, RDBMS • Data Schema Snowflake Certification: • Certified Scrum Master • PMP-Workshops • ITIL-v3, ITSM Delivery Environment: • Waterfall, AGILE • MS. Project • MSBI -SSRS, Oracle

• SQL, UML, XML • Quality Center • CISCO, IT-MPLS

• FLIR, PELCO • RFID, LENEL • Creston, Open API

• R-Studio, HDFS • JAVA, .NET, Python • Exchange, XiO Cloud Industry: • E-commerce (Retail) • E&P, Academia • Integrated RFID (APP) MRTK Mar 2015 - Present

Project Manager (System Integration)

Responsible for CRM development - 3 clients (2 Business analysts, 8 FTE along with 2 contractors) Responsible for complete SDLC lifecycle (initiation, development, testing & maintenance)

• Pro-actively lead requirement gathering efforts and coordinate with business & SMEs

• Engage system architect, business analysts & developers to convert requirements into detailed project plan

• Collaborate with the stakeholder on IT strategic, tactical & operational planning.

• Develop integrated baseline project plans applying estimating models

• Collaborate with PMO for budget tracking, resource allocations, schedule & status dashboard

• Collaborate with internal and/or external parties to gather requirements and organize components of projects including coordination of schedules and activities, tracking progress, and reporting results

• Act as a POC for all escalations, change requests, work with the Program manager for drafting decisions

• Maintain system documentation including functional and detail designs aspects of the deliverables

• Develop detailed project plans, devise SLA & project activities by identifying project resources

• Provide frequent project updates, by initiating and leading planning for additional resources

• Document user, system, and data flows associated with new initiatives

• Prioritize initiatives, analyze deployment budget baselines prior to any transaction

• Manage all escalations for project roadblocks to ensure deliverables are not compromised

• Administer, coordinate & monitor financial aspects of project (execution till delivery)

• Establish program requirements, planned installation, project commissioning & UAT

• Utilize ITIL to convert end-user needs into service catalogues & project structures

• Formulate project information structures to associate change & variation process Current Projects: • Payment System - Business user authentication & tokenization, data modeling

• Oracle, POS - Omni channel implementation for customer retention & revenue

• Mobile Platform - Integrated Cart for New Ecommerce web portal)

• CMS integration with POS Platform

Cornell University – WCM (NY & QTR) Feb 2012 – Feb 2015 Business Support Analyst / Project Operation(s) Manager Managed annual operational budget of $8M

Tactically managed initiatives for project operations

• Managed operational integrity of provided technology & services by ITS Operations.

• Lead an in-house team of 6 senior IT/AV-ELV software engineers & 5 solution architects.

• Established EOL/MTBF as governance KPI & SLA for risk evaluation VS project benefit.

• Generated SAP-PVL to enroll IT vendor for break/fix performance analysis.

• Analytically evaluated, selected vendor partnership for flagship integration projects.

• Collaborated with Dean’s Office, CIO & OCS to support network of faculty, students & staff.

• Collaborated with the CIO & COO to connect projects between operational and strategic initiatives.

• Established SLAs for availability, capacity, efficiency, scalability & performance.

• Managed WBS (work breakdown structure) to control project milestone and resources.

• Followed PMI for overall development of E-Learning in collaboration with Cornell Ithaca.

• Supervised staff for deployment, upgrades & patches for Web, iOS & Android apps.

• Devised technical evaluation on (as-is) solutions via EOL & MTBF (UAT, QAT & Regression)

• Created artifacts to support the initiative (BRD/FRD/SSR/Wireframes/UML/User Stories)

• Worked with the server team to for VMWare transition to potentially lower operation cost.

• Delegated resources & manage scope creep using RTM & RACI.

• Developed KPI-SLA matrix through RTM & ITIL to deploy service NOW strategy.

• Monitored performance to control variation (scope creep); to manage budget & delivery

• Developed ITIL based (AV/ELV) service support catalogue as service standard

• Trained backup resources to acquire redundancy in the operational support staff. Projects:

• RRS – Data Collection • Vivarium SC system • FACS Integration • DCN programming

• Clinical Skills (EMS) • IBM Watson- Arcadia/DAV • LMS integration with Blackboard & Canvas ABB (Frankfurt Germany) Mar 2008 – Jan 2012

Technical Product Manager

Project budget $15M+ within multiple streams

Strategically engineered deployment initiatives

• Managed deployment of telecom network; structured cabling for data center operations.

• Mentored a team of 4 system designers, 12 engineers, 2 contractors and 25 technicians.

• Managed implementation of distributed systems (Onshore/Offshore & Cloud).

• Established PMI-WBS timelines for design, installation and integration tasks.

• Increased project revenue with 14% by developing after sales support business wing.

• Engaged project teams to design detail BRD/SSR & as-built drawing packages.

• Developed detailed project plans as roadmap (design, installation & commissioning)

• Organized SNAG (UAT) lists to address project implementation compared with as-built.

• Utilized DMAIC & SOD methodology to deliver project from concept to reality.

• Managed all aspects of SDLC IT projects and software deployment.

• Supervised change management activities and the software development lifecycle.

• Applied ITIL service strategy integrating PMBOK, Scrum and Lean/Six Sigma.

• Supervised enterprise level Architecture, infrastructure and CMS deployments.

• Managed scope via RTM to deliver timely executions & service delivery work structures.

• Managed project scope, variation & end-user expectations by utilizing RACI matrix.

• Facilitated system architectural, ID and integration to coordinate ICT & electrical standards.

• Managed CRF, UAT & SIT processes for user acceptance and system integration.

• Prepared business cases to address change process (CRF) for identify roadblocks.

• Served as single-line of escalation & communication for client, stakeholders & end-user. Projects:

• IT-MPLS backbone • Fiber Termination • Parameter Control • Pipe Leak Detection

• Corrosion detection • Flare Monitoring • Crane monitoring • Optical - ITS backbone Cyber-Consult (Austria-EU & DXB) Sep 2003 – Feb 2008 IT Solutions Architect (IT-ICT/ELV Design)

• Presented solution demo to develop a test / mock-up solution for implementation teams

• Developed design/bid documents (presentations & tender package) to support project teams

• Manage project WBS timelines and phased UAT signoff process

• Prepared detailed SoW documents to generate schematic & create as-built package

• Design & develop ER Drawings, Mock-Up according to BRD / FRD and technical specification package

• Maintain coordination with SME, PMO & Clients throughout PLC to ensure integration per scope Projects:

• Paris University (IT/ELV) • New York University (LMS) • Zyed University (Echo 360) • MOI – SEC Ansari Security System LLC (DXB) Apr 2002 – Aug 2003 Information Technology Project Coordinator (Solution Integration)

• Established single line communication with end-user, project consultant and subcontractors

• Developed project requirements for installation & commissioning to monitor progress

• Ensured readiness on commissioned facility, handover process for start of operations

• Coordinated with MEP, ID Consultants / Contractors to avoid significant changes in SoW

• Worked with end-user, PMO, sub-contractors for schedule and budget & project variation

• Provided technical project coordination, analysis, and scheduling on all the key projects

• Developed design & bid documents (RFP -Tender package) to support project teams Projects:

• Radar calibration • Rail access Monitoring • Thermal imaging • IT-MPLS Backbone Certification (PMP-Workshops, Technology & Supervision) .

• Certified PMP-Workshops, American Management Association, # 3CEU

• Certified Technical Management, American Management Association, # 02238

• Certified Scrum Master, International Scrum Institute License # 022***********

• Certified Academic ICT Project Program Management, Educause Certificate 02-13

• Certified ITIL - IT Service Delivery, Axelous License # GR750127373AS

• Certified e-Governance Methodologies (ITSM), American Management Association, # 9PSM

• Certified ABB & Schneider Workshop (System Design & Integration) Certificate 09-09

• Certified IP-MPLS Back Bone - Fiber Optic Cabling, Anixter Certificate 07-10

• Certified Technical Transition Management, Cornell University #19a01bs

• Certified Technical Resource Management, Cornell University #039s

• Certified Project Communication, Cornell University #Comm10a01bs

• Corporate Business Communication, Cornell University #Comm11a040

• Certified Incident Management, Cornell University #21a01enus

• Certified Technology Specialist (CTS), Creston – Infocomm International, License # DOH/23/WC

• Certified System Design (ASD), Extron – Extron, Certificate 02-11

• Certified BMS-Facility Console Design, Tyco Certificate 06-11

• Specialist Technical Feedback, Spearhead Certificate 02-12

• Technical Performance Appraisal, Spearhead Certificate 04-14 Education: BS-CS, Preston University 2004, MBA-IT, AJK University, 2009, MS-ISEM, Harrisburg University, 2017 Availability: Within 2 weeks

References: Provided per request

Interest: Collaboration, IT Exhibitions, Hiking

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