Personal Information

MOHANALATHA D/O KRISHNAN

BLOCK D-02-01,

JLN PERDANA 9/10,

PANDAN PERDANA,

***** ***** ******

Contact: 012-*******

Email Add : ac5k8h@r.postjobfree.com

D.O.B : 26/09/1981

Nationality : Malaysian

Career profile

A highly dynamic, talented and professional Client Service Senior Admin with more than six years of experience in the field. In year 2014, appointed as Quality Assurance Officer and was promoted to MIS and Audit Assistant Officer in year 2015. Currently seeking for opportunity to other field for career advancement to increase my potential skills and knowledge to the renowned organization that I’m employable.

Career Achievements

Detail-oriented and possess ability to handle multi-task effectively

Ability to read and interpret complex oral and written instructions

Familiar with major operating systems like Foxpro programs, word processing and internet applications

Possess excellent team management skills

Ability to type 60 word per minute with 100% accuracy

Patience and has the ability to perform tasks accurately

Ability to prepare, compose and assemble confidential information

Perform constant and healthy communication with other departments to improve efficiency and effectiveness of operations

Awarded with achievement for Best Performance staff and Best Attendance

Summary of Qualifications

Has ability to grow and thrive in a fast paced environment that includes multi-tasking and providing feedback to management for improvements. Excellent computer skills with great communicating skills that include the ability to listen to the needs for the unit and will work out suitable solutions with the guidance of the management team.

MOHANALATHA D/O KRISHNAN

Education Qualifications

2004

Certificate in Accounting

2003

Diploma In Science Computer

2nd class

1998

Sijil Penilaian Malaysia (SPM)

Grade 2

Employment History

1. Company Name : Global CMC Sdn. Bhd.

Industry : Recovery / Call Centre Management

Date Joined : 2007 till present

Promoted as MIS and Audit Assistant Officer in year 2015 till current year. (MIS Department)

Responsibilities

To communicate with HQ office on the enhancement required on the in-house system based on the ad-hoc request by the bank.

To perform monthly checking on the end user workstation to ensure only allowed system been installed and to provide a checklist to the bank as per compliance request.

To perform testing on the enhanced system before installation.

To provide training on the internal system.

To liaise with vendor in order to prepare for disaster setup (once a year).

To prepare monthly Audit and Quarter Audit compliance document for bank review.

Prepare monthly collection report and ad-hoc requirement for management.

Position as Quality Assurance from 2012 – 2013 (MIS Department)

Responsibilities

Determines agent’s quality standards by studying inbound and outbound calls and service presentation.

Verifies results by evaluate skills in use of scripts, product knowledge, service ability, greeting, diction, listening, etiquette, objective handling, efficiency and courteous close of call based on the bank requirement.

To prepare a checklist to determine if the staff handles the call according to bank requirements and company policy.

Ensures accuracy of Information and quality of delivery by monitoring telephone calls; recommending improvements.

Provide training for new staffs

Provide feedback to HOD by monitoring call; monitoring feedback for external vendors programs.

MOHANALATHA D/O KRISHNAN

Position as Senior Admin Assistant from 2009 – 2012 (Client Service Department)

Responsibilities

Prepare weekly, monthly report and ad-hoc reports required by the management and client

Perform stock/accounts reconciliation to tally the opening balance and closing balance of accounts assigned by the client

Capture and input data entry of customers in the system

Perform close follow-up with the client on any matter related to statements, proposals, settlement letters and checking/updating of customer’s account status

Partake in ad-hoc project assignments to handle outbound calls as a Tele-collector

Carry/composed good filling/retrieval of correspondences

Assist and coordinate with Operations/Recovery unit in escalating necessary paperwork that are related to customer

Responsible for providing administrative support for the Head of Department (HOD)/ Officer and answering telephone calls

Served as a liaison in operational issues and resolution of day-to-day administrative tasks

Position as Admin staff from 2007 – 2008 (Client Service Department)

Responsibilities

Be trained company system

Key in customers details in system

Carry/composed good filling/retrieval of correspondences

Prepare Daily status report

2. Company Name : Great Eastern

Position : Data Entry Clerk

Industry : Insurance

Date Joined : Jan / 2004 till Mar / 2006

Key in customers details in system

Carry/composed good filing/retrieval of correspondences

Prepare Daily status report.

MOHANALATHA D/O KRISHNAN

Skills Years Of Experience

Internet Explorer > 15 Intermediate

Windows 95/98 (Microsoft Word & Excel) > 15 Intermediate

Windows 95/98 (PowerPoint) > 15 Intermediate

Windows XP > 15 Intermediate

Microsoft Outlook Express 6 > 15 Intermediate

Proficiency Languages

Proficiency (0 = Poor 10 = Excellent)

Language Spoken Written

English

8

9

Bahasa Malaysia

9

10

Tamil

10

5

Present and Expected Salary

Present Salary : RM2790.00

Expected Salary : RM2900.00

Availability : 2 month notice

Strength

Able to work under minimal supervision and adhere to tight datelines, ambitious, hardworking, disciplined, initiative, highly motivated, responsible and works as a team player.

References

1) Ms. Ann Yeo

Vice President - RHB Bank Berhad

HP: 012-*******

2) Ms. Christina Lim

HR HOD – Global CMC

HP: 012-*******

3) Ms Krisnayeni Ramasamy

Assistant Manager

HP: 019-*******

4) Ms Nirmala Devi (Joyce)

MIS Manager – Global CMC

HP: 012-*******

Contact this candidate