Administrative Assistant Customer Service
Resume:
Ashlie Davis-Kelly
Nevada, TX 75173
************@*****.***
KEY SKILLS
Records Management
Spreadsheet & Database Creation
Proficient verbal and written communication skills
Smart analyzing and planning abilities
Strong administrative skills
Effective multi-tasking abilities
Expertise in planning, prioritizing and organizing the workflow
Computer software and hardware using abilities
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.
WORK EXPERIENCE
Five-Star Wireless
3/2014 to 3/2018
Admin/Office Manager ($22 hourly) Provided efficient and professional administrative and clerical service to colleagues and supervisors; provided excellent customer service to external and internal customers, maintained equipment inventory, scheduled maintenance and handled customer correspondence, managed contract provisions, invoices and provided estimates to customers, provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints, Perform book keeping processes and organize the storage of data
Sachse Veterinary Hospital
Sachse, TX
2007-2014
Veterinary Technician/ Receptionists ($17.50 hourly)
Assisted in scheduling appointments for patients in person or by telephone, Maintained patient records by obtaining, recording, and updating personal and financial information, Assisted in treatment of patients and availability of treatment information by filing and retrieving patient records, Handled incoming, outgoing mail and electronic and written correspondence, Handled method of payment for hospital patients
Credit Solutions of America
Addison, TX
2005-2007
Call Center Customer Care Agent ($16 hourly)
Answer incoming calls and respond to customer’s emails, management and resolve customer complaints, Identify and escalate issues to supervisors, provide service information to customers, route calls to appropriate resources, document all call information according to standard operating procedures, recognize, document, and alert the management team of trends in customer calls, follow up customer calls where necessary, complete call logs and reports
REFERENCES
oDeborah Walters 253-***-****
oD.L. Caldwell 214-***-****
oDavid Manor 469-***-****
oTammi Peterson 972-***-****
o
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