Sales Manager (MICE)
Resume:
SANDRA ANGELICA APARICIO
Mobile
Email Address:
******.**********@*****.***
DOB & PLACE:
November 14, 1981
Manila, Philippines
HEIGHT: 5’6”
Nationality:
Filipino
Language:
Tagalog and English
References
Anggy Putri
Asst Banquet Manager
Four Seasons Bahrain Bay
Somesh Dwivedi
Asst F&B Manager
Ramee Grand Hotel & Spa
Concepcion Cruz
Restaurants Manager
Ritz Carlton Bahrain
Competency Summary
Objective:
To be a part of an active and graceful firm wherein I can use my dynamic skills, leadership quality, interpersonal capabilities and communication skills to provide good customer service. I know that my experiences will help me a lot to perform my job effectively.
Skills:
Proficiency in MS Office
Excellent communication skills
Highly organized and detail oriented
Ability to train and lead the team
Possess driving license
Career History
Sales Manager
Hani Hotels (Hani Royal Hotel, Hani Suites and Spa, Dana Homes) October 2017 - Present
- Responsible for proactively soliciting, managing and contracting opportunities with the aim to exceed personal and team related revenue and room nights’ goal.
-Builds and strengthen relationships with existing and new clients for future bookings.
-Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share.
Education
MOST Institute of Culinary Arts
Bases en Arts Culinaires
Trinity College Quezon City
Hotel and Restaurant Management
Computer Skills:
Microsoft Office
Catering Sales Executive
Ramee Grand Hotel and Spa
November 24 2015- September 20, 2017
-To maintain and grow F&B sales.
-To promote Ramee Grand Hotel and Spa in a positive and professional manner at all times.
-To develop an effective sales strategy to attract new and additional sales.
-To create and prepare banqueting proposals for potential customers
-Secretarial duties and support
-Act as Personal Assistant to F&B Management
-Manage the Department time and attendance system
-Ensure the smooth operation of the F&B Administration office
-Handle all incoming and outgoing food and beverage correspondence including guest's feedback promptly and accurately Banquet Supervisor (Pre-opening team)
Four Seasons Bahrain Bay
Dec 2014– September 30, 2015
-Oversee catered functions, in house and offsite.
-Responsible for ensuring function space is impeccable.
-Responsible for consistently implementing the service standard and operating procedures.
-Provide excellent customer service and ensure guest's expectations are exceeded.
-Provide unique and creative ideas to enhance guest experience.
-Supervise event and team members throughout the service.
-Resolve staff and guest concerns quickly and efficiently.
-Assist Banquet Manager both in administrative duties and operations.
-Effectively run the operations in the absence of a Banquet Manager. Banquet Supervisor
The Ritz Carlton Bahrain Hotel and Spa
May 2013- Dec 2014
Banquet Coordinator / Captain
The Ritz Carlton Bahrain Hotel and Spa
November 2011 – April 2013
-Supports Banquet Director in all administrative duties.
-Projects supply need for the department.
-Manages departmental inventories, casual requisition, and payroll and maintains equipment.
-Assist Director in conducting and taking minutes for monthly departmental meeting.
-Support event Manager during day to day operation.
-Manage Ladies wedding functions.
-Prepares monthly casual expenses report.
Server
The Ritz Carlton Bahrain Hotel and Spa
February 2010 – October 2011
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