Customer Service Sales
Resume:
Experience
Nicole Samartina
Highly effective, results-oriented professional with over ten years of customer service and food management experience. Self-motivated individual with a strong work ethic and emphasis on consumer experience and interactions. Displays extraordinary time management and organizational skills with strong attention to detail. Skilled writer and communicator. PC proficient, Microsoft Office proficient, adept at social media and internet mediums.
Contact Information
Address
Phone
20 East King Street, Ephrata, PA
17522
**********@*****.***
Server
Implements creative solutions for margin and sales enhancement.
Handles cash/sales transactions with a high level of accuracy.
Consistent positive reviews for customer service,
cleanliness, and team support.
Applebee's
Ephrata, PA
September-2013
Currently
Banquet Captain and Prep-Cook
Inspire and lead associates to align with core company beliefs, practices, policies, and procedure.
Responsible for problem solving based on customer and administrative needs.
Followed all safety and sanitation policies when
handling food and beverage to uphold proper health standards.
Platinum Catering
Mountville, PA
June-2012
January-2015
Server and Hostess
Routinely supported other areas of the restaurant as requested, including answering telephones and
completing financial transactions for other staff. Success multitasking while remaining professional and courteous in fast-paced environments.
Informally recognized as Lead Server with the
responsibility for coaching and mentoring new servers and hosts regarding menu items, company policies and procedures.
Denny's
Lancaster, PA
May-2011
December-2013
Server
Assisted in Point of Sale (POS) system procedures. Effectively listened to, understood and clarified guest concerns and issues.
Served a high volume of customers and was entrusted with important clients and large groups up to 300. Delaware Hospitality
Matamoras, PA
September-2007
January-2011
Education
Server
Developed and maintained positive working
relationships with others to reach business goals. Consistently provided professional, friendly and
engaging service.
Responsible for making the function space visually appealing and presenting the menu offering; including linen and table setting, food station design, and
beverage service.
Avon Old Farms Inn
Avon, CT
August-2006
May-2007
Store Clerk
Processed refunds, completed membership
applications, and performed basic customer service functions.
Trained new associates to be well versed in sales, merchandising, and customer service.
Served as key-holder, responsible for all open and closing procedures and sale/inventory reports.
Video Plus
Blooming Grove, PA
September-2003
August-2006
Associate of Arts- English
Concentration in Writing, Literature and, Effective Speaking. Sussex County
Community College
Newton, NJ
2011
Bachelor of Arts- English
Concentration in English and minor in History
Millersville University
Millersville, PA
In Progress
References
Matthew Behr: Restaurant Manager
Applebee's, Ephrata, PA 717-***-****
Relationship: Supervisor
John Yoder: Owner and Executive Chef
Platinum Catering, Mountville, PA 717-***-****
Relationship: Former Employer
Chase Burkholder: Executive Chef
Black Horse Tavern and Restaurant, Denver, PA 610-***-**** Relationship: Former Business Associate
Contact this candidate