Experience

Nicole Samartina

Highly effective, results-oriented professional with over ten years of customer service and food management experience. Self-motivated individual with a strong work ethic and emphasis on consumer experience and interactions. Displays extraordinary time management and organizational skills with strong attention to detail. Skilled writer and communicator. PC proficient, Microsoft Office proficient, adept at social media and internet mediums.

Contact Information

Email

Address

Phone

570-***-****

20 East King Street, Ephrata, PA

17522

ac5k73@r.postjobfree.com

Server

Implements creative solutions for margin and sales enhancement.

Handles cash/sales transactions with a high level of accuracy.

Consistent positive reviews for customer service,

cleanliness, and team support.

Applebee's

Ephrata, PA

September-2013

Currently

Banquet Captain and Prep-Cook

Inspire and lead associates to align with core company beliefs, practices, policies, and procedure.

Responsible for problem solving based on customer and administrative needs.

Followed all safety and sanitation policies when

handling food and beverage to uphold proper health standards.

Platinum Catering

Mountville, PA

June-2012

January-2015

Server and Hostess

Routinely supported other areas of the restaurant as requested, including answering telephones and

completing financial transactions for other staff. Success multitasking while remaining professional and courteous in fast-paced environments.

Informally recognized as Lead Server with the

responsibility for coaching and mentoring new servers and hosts regarding menu items, company policies and procedures.

Denny's

Lancaster, PA

May-2011

December-2013

Server

Assisted in Point of Sale (POS) system procedures. Effectively listened to, understood and clarified guest concerns and issues.

Served a high volume of customers and was entrusted with important clients and large groups up to 300. Delaware Hospitality

Matamoras, PA

September-2007

January-2011

Education

Server

Developed and maintained positive working

relationships with others to reach business goals. Consistently provided professional, friendly and

engaging service.

Responsible for making the function space visually appealing and presenting the menu offering; including linen and table setting, food station design, and

beverage service.

Avon Old Farms Inn

Avon, CT

August-2006

May-2007

Store Clerk

Processed refunds, completed membership

applications, and performed basic customer service functions.

Trained new associates to be well versed in sales, merchandising, and customer service.

Served as key-holder, responsible for all open and closing procedures and sale/inventory reports.

Video Plus

Blooming Grove, PA

September-2003

August-2006

Associate of Arts- English

Concentration in Writing, Literature and, Effective Speaking. Sussex County

Community College

Newton, NJ

2011

Bachelor of Arts- English

Concentration in English and minor in History

Millersville University

Millersville, PA

In Progress

References

Matthew Behr: Restaurant Manager

Applebee's, Ephrata, PA 717-***-****

Relationship: Supervisor

John Yoder: Owner and Executive Chef

Platinum Catering, Mountville, PA 717-***-****

Relationship: Former Employer

Chase Burkholder: Executive Chef

Black Horse Tavern and Restaurant, Denver, PA 610-***-**** Relationship: Former Business Associate

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