Customer Service Medical
Resume:
ELAINE GARCIA
Lancaster, Ca. *3536
****************@*****.***
Objective An opportunity to obtain a position in an organization that will benefit from my initiative, capabilities, and contribution. I am especially interested in a position with the potential for advancement and increased decision-making responsibilities.
Accomplishments Successfully developed new systems which have increased productivity and quality of work. Earned a reputation as a valuable and cooperative coworker by: being fair, reliable, hard-working, and willing to help others when needed: effectively resolving conflicts at appropriate times. Recruited, trained, and supervised a team of 30+ people. Handled working with 9+ physicians with multiple visions on direction. Effectively gained experience in diversified fields.
Capabilities Experienced in medical assisting, billing, A/P, A/R, payroll, insurance authorizations, contracting, human resources, customer service, Quick-books, M/S word/Excel, outlook, adobe, multi-phone lines, marketing, commercial property management, successfully worked on commercial building projects such as opening medical practices, surgery center and multiple histopathology laboratories, maintained multiple offices, bilingual, and multi task oriented team player.
Employment History
High Desert Gastroenterology, Inc. (2002-2017)
OFFICE MANAGER
Responsible for providing assistance where necessary across the team and making sure the day-to-day operations of the office run smoothly. Developed and implemented office objectives, policies and procedures. Ensure the accreditation of CAP and state licensing, human resources, supervised staff of 30+, worked with 9 physicians, hired/terminated, trained, oversaw and delegated personnel. Used efficient and cost effective approaches to integrate technology in to the work place so as to improve work process. Managing issues in insurance, legal support and matters of statutory compliance.
Consulting (private) (2008-2016)
Assisted by reference of working relationships in facilitating areas of billing, office management, streamlining office operations, the opening of office medical practices, surgery centers and histopathology laboratories.
Cabrillo Cardiology (1995-2001)
ASSISTANT OFFCE MANAGER
Hired/terminated, trained, oversaw, and delegated personnel. Interface with Legal Staff in dealing with progressive discipline and grievances. Assist departments in day –to-day operations: supervise staff of 30: handle projects assigned. Develop and implement policy. Areas of direct responsibility through employment included medical assisting front/back office, medical billing, authorizations, A/P, A/r, human resources, payroll, M/s word/ excel, customer service, handled many office duties with ease.
Toys R Us (1999-2000)
CUSTOMER SERVICE CASHIER-SEASONAL
Respond to and resolve customer complaints. Handles cash intake and reconciling cash, responsible for incoming phone calls. Assist departments on re-stocking of inventory.
Belding sports (1993-1994)
CUSTOMER SERVICE
Researched customer credit terms and other history, provided knowledge of merchandise and company policies. Handled shipping, accounting and production procedures. Performed data entry of customer information and orders. Handles on line person to person assistance. Relieved receptionist as needed.
Camarillo Urgent Care (1990-1991)
MEDICAL ASSISTING EXTERNSHIP
Greeted and computerized scheduling of patients. Effectively monitored stock of medications and supplies. Performed patient vitals, EKG’s, blood draws, injections, suture removal. Handled multi-phone lines which consisted of triaging, and pharmacy refills.
Los Angeles Times (1985-1988)
ORDER ENTRY/ CUSTOMER SERVICE CLERK
Provided data entry for customer and telemarketing department. Answer phone lines and greet customers. Responsible for payroll check distribution, filing, faxing, Xeroxing and order verification, direct involvement of office functions.
Education Hueneme High School, Oxnard, California 1987
H.S. DIPLOMA
Watterson College, Oxnard, California 1991
Diploma, Medical Assisting
Ventura College Ventura, California 1992
Medical Terminology
Ventura learning center, Ventura, California 2001
Word Processing
References Upon request
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