Customer Service Manager
Resume:
JACQUELYNE T ANDERSON
North Saint Paul, MN 55109
*************@*****.***
OBJECTIVE
I am looking for a customer service, sales, and or telemarketing position among other positions, including working as a juvenile probation officer in a leading organization, enabling me to utilize my professional experience and skills, while achieving goals relevant to that organization.
JOB HISTORY/DUTIES
Executive Interviewer
Information Specialists Group
Bloomington, MN
Start Date: 09/15 End Date- 11/17
Working in a call center dialing outbound business to business interviewing companies within the
workforce, in a systematic, objective collection, and analysis data about a particular target market,
pursuing specific functions like: data collection, research panels, and conjoint analysis. Being
productive by maintaining surveys that are required while in competition, and outbound calling of at
least 150 or more dials in an 8 hour period.
Assistant To Chairman
Environmental Advisory Commission
Saint Paul, MN
Start Date: 09/10 End Date: 09/15
To assist the Chairman in the general handling of his activities * Good general knowledge of the agencies business organization, people, policies and procedure and structure and resourcefulness and self-confidence of feedback * Prepare and maintain personal financial records as assigned * Work directly with personnel and office services on project bases, as needed * Record the minutes to agenda meetings * Give feedback on successful projects and document where money is spent
Assistant Manager
Nathan's Carpeting
Minneapolis, MN
Start Date: 04/08 End Date: 09/10
Assisted manager with the hiring, firing, training, sales management, sales accounting, inbound and outbound calls to residents and business owners.
Manager
Jacora's Place
Saint Paul,MN
Start Date: 01/06 End Date: 03/08
Sales in telecommunication industry, recruiting, training, hiring, firing, accounting and payroll with ADP
Satcom
Telemarketer
Brooklyn Center, MN
Start Date: 03/05 End Date: 12/05
Placed inbound and outbound calls to residents and businesses providing sales for the internet, cable, and phone service
Achieve Mortgage
Telemarketer
Plymouth, MN
Start Date: 08/04 End Date: 02/05
Placed inbound and outbound calls to homeowners assisting loan officers in 1st/2nd mortgages, debt consolidation, credit establishment and cash-out
Customer Service Representative
WealthSpring Mortgage
Arden Hills, MN
Start Date: 03/00 End Date: 07/04
Placed inbound and outbound personalized services to homeowners via auto-dialer * Assisted loan officers in helping families save money * Prequalified customers in: debt consolidation, cash-out, 1st/2nd mortgages, and credit establishment
EDUCATION
Major: Criminal Justice
Kaplan University
GPA: 3.9
Date Completed: 11/14
Courses:
ADDITIONAL SKILLS
Microsoft Office 2010 (Word, Power point, Excel)
NOTES AND ACTIVITIES
SUMMARY: Objective: To work as a juvenile probation officer with a leading organization enabling me to utilize my professional experience and skills, achieving goals relevant to that organization.,HONORS: Academic Honors President's Lists
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