Active Directory Support

Dwight L. Giles

**** ******* ******

Baltimore, MD 21206

Phone: 443-***-****

Email: **********@*****.***

Systems/IT Business Analyst

QUALIFICATION & ACHIEVEMENT SUMMARY:

• Extremely articulate, energetic, dedicated, enhanced by adaptability and concern, strong written and oral communications skills, and highly effective interaction with top-level management, other personnel at all levels, and the general public

•Received various employee Spot awards and many accolades for ability to deliver assignments ahead of schedule, eagerness to assist others, & proving to be a mentor.

• Traveled to other UHG offices within the United States to train teams on reporting software, etc.

• Helped solve major database access issues that impacted over 200 reports and fellow employees on team.

• Highly focused with exceptional capacity to identify and resolve problems as they occur, determine and adjust priorities, manage time and unexpected change effectively, and think clearly and make sound decisions in pressure or sensitive situation

• Helped implement automation process.

• Assisted with the implementation new guidelines & procedures, which improved the efficiency of projects by fifty percent.

• Helped decrease computer software errors by forty percent.

• Received plaudits on ability to multitask and adapt to changing business needs as needed.

TECHNICAL SKILLS:

All Windows Platforms,Active Directory,Microsoft word & software, Apple MAC, Microsoft Excel, Oracle, Toad, Adobe Microsoft PowerPoint, Microsoft Access, WRQ Reflections, FTP Clients, DB Visualizer, Avaya, Cisco, VPN Client,BDMS,VEDS, Broadband networking

Proficient in running code & moderate programing in the following programs Cognos, SAS 9.3, Microsoft SQL Server, PL-SQL Tivoli (Automation) Aqua data Studio, Bomgar, IPM Ticketing system, Jira, SDLC & Agile,

Completed several SAS certification

Relational Database experience,Agile methodologies

Verizon Database Applications

Completed A+ /Network + certification training,Medical Terminology classes

PROFESSIONAL EXPERIENCE:

Kelly Services

Baltimore, MD

Position Held (2017 - Present): Help Desk Analyst Allstate (Temp assignment)

Front-line interface to customers, accepting trouble reports documenting and dispatching them to appropriate personnel and/or carriers.

Prioritize, delegate and escalate event situations appropriately with limited direction.

Install and configuring operating systems, networked and local printers, and business applications - Basic networking concepts

Remote support using Bomgar.

Randstad Technologies U.S.

Silver Spring, MD

Position Held (2015 - 2017): System Support at Verizon (Contractor)

Support Network Planning and Engineering organizations with growth and maintenance of broadband network for Verizon. Able to solve issues and find resolutions with little to no supervision.

Management & support of the BDMS, VEDS, and VCOS database applications.

Writing technical documentation, designing new interfaces, trouble-ticket resolution, and user management.

Responsible for application analysis, design, development, quality assurance, and project managing entire application life cycle (SDLC)

Gather business requirements from user community; coordinate and set priorities for IT development team

Handle data conversions, testing, and tier one support functions

Create SQL/PL-SQL reports, analyze data trends, and review data to eliminate redundancy

Coordinate and implement data feeds from various sources to further automate and enhance reporting and database functions

Work with development teams in reviewing functional requirements. Prepare high-level and detailed-level design documents

Manage program specifications and test conditions (regression and acceptance testing) to ensure that the applications met requirements and work efficiently. Write test plans and test cases, coordinated enhancement/defect tracking through resolution

Provide user training and demonstrations of database applications

Maintained & managed over 30 projects

United Parcel Service

Baltimore, MD

Position Held (2013-2015): Driver Assistant (seasonal)

• Assisted drivers in delivering packages.

United Health Care Group

Baltimore, MD

Position Held (2003-2013): Associate/IT Business Analyst

• Conducted and managed outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning.

•Served as a liaison between offshore reporting team located in India.

•Maintained & created SQL Reports

• Supported short and long term operational/strategic business activities - by developing, enhancing and maintaining operational information and models, that include maintaining and creating report documentation. (SDLC)

•Developed and implemented effective/strategic business solutions through research and analysis of data and business processes.

•Maintained a Tivoli automation scheduler for automated reports.

• Served a major role in running and maintaining manual reports along with support of reporting issues, which included analyzing code and data inclusive of some code programming.

EDUCATION:

SAS Certification Training

Edison, NJ

Advanced Computer Technology Training

Timonium, MD

Major: Network+ Certification training

A+ Certification training

Devry Technical Institute

Woodbridge, NJ

[Two completed semesters]

Major: Electronic & Computer Technician

Linden High School, Linden, NJ

Graduated

Major: IT/Carpentry

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