Colleen McGlothing

**** *. ******** *****

Dallas, TX 75224

Home 214-***-**** * Cell 214-***-****

ac5k35@r.postjobfree.com

https://www.linkedin.com/in/colleen-mcglothing

Summary:

I am a seasoned professional with an extensive administrative background. Also have experience as a Sales Coordinator/Assistant where I handled customer inquiries and performed data entry tasks. Computer proficient and well versed with Microsoft Office Suite tools and other software systems. Detail-oriented, deadline driven and customer focused, and possess solid communication, organizational, and time management skills.

Work Experience:

The Dallas Morning News June 2011 - January 2017

Account Coordinator/Administrative Assistant (Local Advertising Sales)

Provided administrative and sales support to 3 outside sales account executives to help ensure they were able to focus on sales.

Utilized Salesforce CRM to track sales activity and managing client information, updates and interactions.

Excellent customer service and written communications skills in response to sales team requests, customer inquiries and e-mails regarding ad deadlines, ad specifications, and billing inquiries.

Handled resolution of customer billing discrepancies or questions working closely with our Customer Financial Services Department.

Provided training or support as needed to fellow peers to reach a common team goal.

Developed and maintained positive working relationships with clients.

Ensured compliance with all Dallas Morning News policies and procedures including those that govern the processing of contracts, orders and billing adjustments.

Work effectively as a team member, help when and where needed, make suggestions for process improvement, communicate effectively with team members

Ensured accurate and timely order entry fulfillment of print and digital advertising orders into billing system.

Scheduled and managed the creative process for print and digital advertisements in the newspaper and developed campaigns in conjunction with the creative team.

Uploading of art for both print and digital ads; sending art to client for approval and ensuring correct ad copy runs.

Assisted Account Executives in preparing client presentations.

Generated revenue and sales reports for Account Executives.

Set up advertiser ad schedules, ensured correct ad copy ran and the clients were billed correctly.

Utilized Tactician (territory mapping system) extensively to research zip code distribution, mapping requests and placing live orders for billing and distribution.

Collaborated with account executives and creative artists on-site in designing artwork for digital, print, and direct mail inserts.

The Dallas Morning News November 2001 – June 2011

Sales Assistant (National Retail Advertising)

Submitted advertising insert and print ad orders received from clients into billing system for major National retail accounts (i.e. CVS, Home Depot, Office Depot, OfficeMax, Sears, Staples, Tom Thumb, Walgreens, Walmart).

Handled requests from National agencies with billing questions, market research requests, rate information, competitive info, space deadlines and circulation updates.

Utilized Tactician heavily to verify zip code circulation for both research and order entry of Direct Mail and preprint orders.

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Colleen McGlothing

3420 E. Perryton Drive

Dallas, TX 75224

Home 214-***-**** * Cell 214-***-****

ac5k35@r.postjobfree.com

https://www.linkedin.com/in/colleen-mcglothing

Computer Skills:

Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint), Salesforce CRM, Google Drive,

Citrix, Tactician, Cognos, Workday, Adobe Acrobat.

Additional Skills:

• Attention to Detail • Self-motivated • Dependable

• Proficient Multi-tasking • Prioritize workloads • Excellent time-management

Education:

Justin F. Kimball High School (diploma)

Mountain View College

Contact this candidate