Supply Chain Customer Service

Patrick K. Appiah

** ***** ****** • Concord, NH *3301

Cell 857-***-**** • ******************@*****.***

Logistics Profile

Accomplished in developing effective processes and directing complex logistics functions for multimillion-dollar projects.

Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources. Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations. Track record of identifying redundancies and maximizing resources to streamline operations. Proficient in a variety of logistics and supply chain management software, both proprietary and commercial.

Areas of Expertise

Distribution Management

Quality Assurance

Inventory Control Processes

Standards / Procedures Compliance

Continuous Process Improvement

Vendor and Staff Relations

Transportation / Materials Handling

Professional Experience

Africa Chemical and Logistics Ghana, West Africa

Logistics/Distribution Manager July 2015 – April 2018

Directed ten-member team to develop the most efficient routing system for $12 million in supplies and equipment.

Monitored all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as local and national government regulatory requirements.

Served as transportation liaison between various organizations and countries.

Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment.

Trained and coached staff on new tracking procedures.

Communicated operational needs to senior management.

Key Achievements

Achieved 99.5% average delivery rate on all assignments with no loss of materials or assets.

Identified and corrected efficiency bottlenecks, which saved $1.2 million and resulted in faster, more accurate supply shipments.

Played an integral role in creating new automated method for property tracking procedures to increase accuracy and accountability.

AngloGold Ashanti – Ghana Ghana, West Africa

Logistics Support, Aug 2013 – June 2015

Coordinated with staff regarding relocation and transportation arrangements.

Prepared documentation and coordinated transport of resources and materials.

Marked and labeled freight; documented, verified, and inventoried cargo; and prepared and submitted report documentation.

Maintained accurate records and managed office correspondence.

Key Achievement:

Earned multiple awards for quality and dedication of performance in rapidly changing, fast-paced environment.

Education & Training

University of Science and Technology Ghana

Bsc. Business Administration Logistics Major, 2008 – 2012

Professional Development

Advanced Logistics Management

Distribution Operations

Leadership and Supervision

Advanced Inventory and Supply Chain Management

Standards and Procedures Compliance

Skills:

Computer literacy: Information retrieval, Proficient in Microsoft Excel, Word and PowerPoint

Excellent Problem solving and conflict resolution skills

Thorough knowledge on issues relating to logistics and supply chain management

Great team player

Strong analytical, critical thinking abilities.

Excellent customer service relation

Ability to work in fast paced and on a multidisciplinary team

Reference: Will provide upon request.

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