Customer Service Representative

CHERYL JARAMILLO

*** ******* **** 210-***-**** San Antonio, Texas 78213 *************@***.***

CAREER PROFILE:

Experienced HR Specialist with over 10 years’ extensive experience in the Human Resources and Customer Service area seeks employment with a leading, successful company where my knowledge and experience will be an asset to the company.

SKILLS AND KNOWLEDGE

Knowledge of record maintaining

Computer Literate (MS Word, Excel, PowerPoint, Outlook and Project)

Well Organized

Punctual

Flexible to changes

Team Player

Able to professionally work with confidential and sensitive data

Strong history of being persistent in pursuing goals and deadlines

Excellent writing and communication skills to provide effective customer service

Eager to learn new technologies and systems

EMPLOYMENT HISTORY:

GOODWILL INDUSTRIES 9/2017 – Present San Antonio, TX

MEDICAL RECORDS ASSOCIATE

Perform analysis to ensure all components of the records are present, are accurate and compliant with Veteran Affairs (VA) requirements

Work closely with Government personnel to obtain missing record components with the highest possible degree of accuracy

Ensure all records and loose flowing documents received are accurately entered into the tracking database within the prescribed timelines

Conduct thorough research and ensure all records received on active service members are forwarded to the appropriate location as well as document all actions taken to retrieve missing components or records.

Properly prepare records for scanning by removing staples; making copies of documents that cannot be scanned as well as remove erroneously filed documents on other personnel filed in the service member’s records

Meet the quota objective for each phase of the record transition

Perform quality control of all documents scanned prior to uploading documents into the document repository; ensure records are uploaded into the correct record.

Properly fill out the certification form and upload completed records, computer generated record and certification form into document repository within the prescribed timelines.

Ensure the tracking database is updated accurately at each phase as the record transitions through the process.

Ensure proper disposition of all scanned records and document destruction

SYSTEMS AND METHODS INC. 1/2016 – 9/2017 San Antonio, TX

CALL CENTER ASSOCIATE

Customer care call center

Answer incoming calls for Texas Attorney General debit cards

Data entry

Placing Disputes for cardholder

Research fraud claims for cardholder

Ordering replacement cards

Answering all questions in regards to program

Transferring funds from accounts in timely manor

Setting up website accounts and passwords

Providing the upmost confidentially

Research deposits for the state disbursement unit

De-escalating calls

Changing address and phone numbers, personal information

Problem solving

Setting up accounts

UNIVERSITY HEALTH SYSTEM 02/2004-12/2015 San Antonio, TX

Human Resources Specialist / Customer Service Representative

Provided administrative support to the Human Resources department

recruitment effort.

Carried out recruitment processes as directed by Administration

Screened resumes,

Posted vacancies

Processed background checks

Assisted the employment team by providing customer service to University

Health System’s applicants, new hires, employees, and management in the

areas of employment, benefits and employee records.

Processed new hire paperwork ensuring compliance with company

requirements on time

Organized, updated and maintained personnel files in the HR

Database

Assisted in coordination of employee training and development programs

Provided administrative support for all HR functions, including filing, copying,

general correspondence and support/preparation for meetings, trainings, orientations.

TWO SIMULTANIOUS JOBS PRIOR TO HR SPECIALIST BELOW

Customer Service Representative 9/1981 – 9/1998 San Antonio, TX

Trugreen

Answered phones,

Was in charge of collections

Ordered and inventoried supplies,

Scheduled appointments,

Did data entry,

Did filing,

Dispatched service calls and

Trained tele markers .

Customer Service Representative 10/1995 – 9/1998 San Antonio, TX

Mci Worldcom

Answered inbound calls for long distant cards and service

Did problem solving

Opened mail and sent out billing

Sent out calling cards

Did collections on high end accounts over 5000.00 to1000.00

Responsible for retention of customers

EDUCATION:

High School Diploma Robert E. Lee, San Antonio TX

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate