Administrative Assistant Customer Service
Resume:
Christy Miller
Spring, Texas
*************@*****.***
https://www.linkedin.com/in/theauthenticimage/
SUMMARY OF QUALIFICATIONS
A poised and trustworthy professional with articulate and seasoned skills to support all levels of executives through project management, measurable results and achieving objectives. Well over 30+ years of Customer Service experience and relation management in diverse industries. An inspired marketer and strategic solver with a business acumen driven by culture, technology, relationships and profit. Adept with multi-tasking in accordance to juggling the schedule and travel plans of multiple executives. Adept in handling the busy schedules and travel plans, while juggling other general office administration duties.
CORE COMPETENCIES
Time Management Presentations Proposals Confidential Gatekeeper Project Management P&L Budgeting Administrative Support Detail Orientated Event Planning Fundraising
Employee Management Communications Vendor Management Digital Marketing Travel Coordinator Relationship Manager International Experience
KEY AREAS OF EXPERTISE
Senior Executive-Level Administrative Support
Event & Meeting Coordinator
Proficient working with multinational corporations
Extensive experience in multi-tasking and accessing priorities
Operations and Human Resources Support
Teambuilding & Supervision
Policies & Procedures Manuals
TECHNOLOGY PROFICIENCIES
Microsoft Office Suite (Word, Excel, PowerPoint, Publisher), Access, Adobe, Outlook, Gmail Suite, Accounts Receivable/Payable, Concur Solutions, Internet Technology, CRM: Infusionsoft, Texada, Smart Office, Advisors Assistant, Sharefile, Documentation and Research, Word Press, Email Marketing
PROFESSIONAL EXPERIENCE
Logistics Coordinator/Administrative Assistant– Automation Power Center 2018
ABB, INC., Houston, TX
Generate monthly reports on the use of Automation and Power Center (APC)
Managing operational and administrative functions to ensure specific projects are delivered efficiently. Providing leadership, motivation, direction and support to your team
Organize meetings, events, training and upkeep of all visual exhibits, demos and set up AV equipment. Reconfigure conference rooms for Global Management, Sales Mangers, and Program Managers. Business Units and visitors
Personalize customer agendas, name tags, welcome letters and digital signage with proper branding
Provide logistical support for customers and business units including dining, transportation, lodging, entertainment, shipping and receiving
Build relationships with catering companies, hotels, transportation companies, and contractors, suppliers and vendors - negotiate rates with vendors and maintain certificate of insurance with proper coverage for entrance into building and center
Coordinate with security, facility, clients, suppliers and or distributors - liaison to the APC and serve as point of contact
Update all digital displays and communicate with marketing communications for any updates
Manage arrangements prior to the start of the briefing, which includes the cleaning and setup (meeting logistics – agenda, feedback forms, name tents, badges, A/V setup, pad/pen, flip charts
Process travel and related expenses for Director, National Sales, North America, Oil, Gas & Chemicals – expense reports using Concur
Executive Administrative Assistant to President 2017
PRIMEEQUIP SOLUTIONS, Houston, TX
Front Office Reception with Multi-line phone experience
Greet all guests
Provide administrative support to President and Sales team
Generated weekly reports
Ordering of Office Supplies
Admin to Social Media
Admin to EBay
Administrative Assistant 2016-2017
OAK HARVEST FINANCIAL GROUP, Houston, TX
Front Office Reception with Multi-line phone experience
Greet all guests
Provide administrative support to staff and Advisors
Conduct confidential personal and company tasks with a sense of urgency and discretion
Responsible for the calendar management for all staff
Schedule prospects and clients in appropriate satellite offices
Schedule all conference rooms,
Ordering of Office Supplies
Admin to Social Media
Executive Assistant to CEO 2015-2016
APERIA SOLUTIONS, Dallas, TX
Directly supported CEO and the Executive team administratively
Arranged domestic and international travel for CEO and family
Daily management of other administrative staff within the office, acting Project Manager. Worked with Sales Managers, Business Analysts and Vietnam staff with their travel and expenses
Planned and executed events, including annual holiday party and seasonal team-building events
Assisted Controller with tasks with expense control, including expense report management of sales force
Handled Human Resource resume review for potential applicants and scheduled interviews with appropriate managers
Stylist Sales Associate
WHITE HOUSE, BLACK MARKET, Dallas, TX 2014-2015
Retail Sales
Commercial B2B Sales Consultant
NETPIQUE, Dallas, TX 2013-2014
Targeted small & medium business markets in the Plano, Texas area to contract with Reliant Energy for their utility services.
Ranked #3 in national sales force in first 60 days
Prospected SMB companies in North Dallas territory.
Cold called and set appointments with potential customers
Presented and negotiated contracts
Closed and implemented new business relationships while upselling new products as they launch
Account management
Trained new hires
Freelance Director of Marketing /Social Media
QUANTUMPATHIC CENTER OF CONSCIOUSNESS, Scottsdale, AZ 2010–2015
Managed all marketing efforts; social media, blogging content, website development and newsletter
Directed all public relations efforts including appearances, signings, speaking engagements and guest appearances for the Founder
Created and designed marketing materials and media
Developed compelling PowerPoint presentations for speaking engagements
Authentic Confidence Coach / Founder
THE AUTHENTIC IMAGE, Scottsdale, AZ/ Dallas, TX 2008–2015
Provide image/self confidence coaching, styling and personal shopping assistance.
Assisted clients in defining their personal brand image
Taught clientele how to build equity within their personal brand through wardrobe, accessories and styling
Mentored a positive attitude and confidence building by consulting, content aggregating and inspiring.
Manager
ABOUT F.A.C.E MAKEUP AND BOUTIQUE, Scottsdale, AZ 2005-2008
Provided highest level of customer service, guaranteeing the success of the business
Kept up to date on product information regarding, fits, sizes and current trends
Merchandised the store with the support of the visual merchandising team
Successfully handled any queries or complaints
Advised customers on their purchases and up-sold them consistently
Ordered, managed taking in and out stock
Created and implemented several successful promotions
Executive Assistant to President / Owner
TRAX SOFTWARE, Scottsdale, AZ 2004
Organized the details of travel arrangements, agendas and itineraries
Gathered data and complete preparation of reports and project coordination
Prepared business presentations, reports and correspondence
Provided back-up receptionist and other executive administrative assistants within the organization
Managed confidential and sensitive correspondence
Processed invoices
Updated and maintained calendars and appointment schedules for multiple employees
Assistant to Vice President of Outpatient Services
TERROS, Phoenix, AZ 2003–2004
Updated and maintained calendars and appointment schedules
Prepared business presentations, reports and correspondence
Aided in creation of budgets, analyzed and monitored department budget lines
Sr. Executive Administrative Assistant to Vice President of US State & Local Government / K-12 Sales
ORACLE CORPORATION, San Diego, CA / Costa Mesa, CA / Chicago, IL 1997–2003
Managed confidential and sensitive correspondence
Organized schedules including travel arrangement, special events and organizational charts
Planned and coordinated meetings on-site and off-site
Coordinated Conference calls, meetings, and corporate sales events
Processed Lobbyist invoices
Prepared/tracked expense reports and purchase requisitions online for multiple individuals
Trained and managed seven administrative assistants that were located throughout the United States
Provided alternative solutions to problems of moderate scope where analysis of situation/data required review of identifiable factors
Focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages
Key Accomplishments
Successfully organized and managed a meeting for 230 attendees under $6,000 budget.
Saved $4,000 through organizing Chicago company party for 500 attendees
Received 1998 award as outstanding contributor for state and local government sales
Customer Service Representative
ORACLE CORPORATION, Chicago, IL 1996–1997
Primary point of contact for customers
Ensured quality and timely support of needs and requests post sale
Updated clients with presentations and demonstrations on the latest Oracle technology
Executive Assistant to VP of Corporate Sponsorship
NFL PROPERTIES, New York, NY 1992-1995
Secretary to the President
THE PLAZA HOTEL (Trump Organization), New York, NY 1990-1992
Manager
Wallingford Country Club, Wallingford, PA 1988-1990
EDUCATION
Millersville State University, Millersville, PA 1980-1982
Special Education
PHILANTHROPY
Telluride Adaptive Sports Program
TASP provides outdoor therapeutic recreation to individuals with disabilities promoting independence and personal growth
oMy father is the Founder
Autism Delaware
Brian Terry Foundation
The Brian Terry Foundation was established to honor the memory of slain United States Border Patrol Agent Brian Terry and to create a living legacy in his name
oOrganized 2011 Event, Scottsdale, AZ
oOrganized 2014 VIP Dinner and Golf Tournament, Dallas, TX
V for Victory
Their mission is to lessen the burden of post op drain care for people affected by cancer
Special Olympics Texas
o2017, participated in the Polar Plunge
Safe Call Now
Is a confidential, comprehensive, 24-hour crisis referral service for all public safety employees, all emergency services personnel and their family nationwide
CSP – Community Service Program
The CSP Youth Shelter in Laguna Beach offers servicers to runaway, homeless and at-risk youths.
oVolunteered at the halfway home
oMentored a 13 year old and 15 year old female
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