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Administrative Assistant Customer Service

Location:
Spring, TX, 77373
Posted:
May 23, 2018

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Resume:

Christy Miller

480-***-****

Spring, Texas

ac5k21@r.postjobfree.com

https://www.linkedin.com/in/theauthenticimage/

SUMMARY OF QUALIFICATIONS

A poised and trustworthy professional with articulate and seasoned skills to support all levels of executives through project management, measurable results and achieving objectives. Well over 30+ years of Customer Service experience and relation management in diverse industries. An inspired marketer and strategic solver with a business acumen driven by culture, technology, relationships and profit. Adept with multi-tasking in accordance to juggling the schedule and travel plans of multiple executives. Adept in handling the busy schedules and travel plans, while juggling other general office administration duties.

CORE COMPETENCIES

Time Management Presentations Proposals Confidential Gatekeeper Project Management P&L Budgeting Administrative Support Detail Orientated Event Planning Fundraising

Employee Management Communications Vendor Management Digital Marketing Travel Coordinator Relationship Manager International Experience

KEY AREAS OF EXPERTISE

Senior Executive-Level Administrative Support

Event & Meeting Coordinator

Proficient working with multinational corporations

Extensive experience in multi-tasking and accessing priorities

Operations and Human Resources Support

Teambuilding & Supervision

Policies & Procedures Manuals

TECHNOLOGY PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint, Publisher), Access, Adobe, Outlook, Gmail Suite, Accounts Receivable/Payable, Concur Solutions, Internet Technology, CRM: Infusionsoft, Texada, Smart Office, Advisors Assistant, Sharefile, Documentation and Research, Word Press, Email Marketing

PROFESSIONAL EXPERIENCE

Logistics Coordinator/Administrative Assistant– Automation Power Center 2018

ABB, INC., Houston, TX

Generate monthly reports on the use of Automation and Power Center (APC)

Managing operational and administrative functions to ensure specific projects are delivered efficiently. Providing leadership, motivation, direction and support to your team

Organize meetings, events, training and upkeep of all visual exhibits, demos and set up AV equipment. Reconfigure conference rooms for Global Management, Sales Mangers, and Program Managers. Business Units and visitors

Personalize customer agendas, name tags, welcome letters and digital signage with proper branding

Provide logistical support for customers and business units including dining, transportation, lodging, entertainment, shipping and receiving

Build relationships with catering companies, hotels, transportation companies, and contractors, suppliers and vendors - negotiate rates with vendors and maintain certificate of insurance with proper coverage for entrance into building and center

Coordinate with security, facility, clients, suppliers and or distributors - liaison to the APC and serve as point of contact

Update all digital displays and communicate with marketing communications for any updates

Manage arrangements prior to the start of the briefing, which includes the cleaning and setup (meeting logistics – agenda, feedback forms, name tents, badges, A/V setup, pad/pen, flip charts

Process travel and related expenses for Director, National Sales, North America, Oil, Gas & Chemicals – expense reports using Concur

Executive Administrative Assistant to President 2017

PRIMEEQUIP SOLUTIONS, Houston, TX

Front Office Reception with Multi-line phone experience

Greet all guests

Provide administrative support to President and Sales team

Generated weekly reports

Ordering of Office Supplies

Admin to Social Media

Admin to EBay

Administrative Assistant 2016-2017

OAK HARVEST FINANCIAL GROUP, Houston, TX

Front Office Reception with Multi-line phone experience

Greet all guests

Provide administrative support to staff and Advisors

Conduct confidential personal and company tasks with a sense of urgency and discretion

Responsible for the calendar management for all staff

Schedule prospects and clients in appropriate satellite offices

Schedule all conference rooms,

Ordering of Office Supplies

Admin to Social Media

Executive Assistant to CEO 2015-2016

APERIA SOLUTIONS, Dallas, TX

Directly supported CEO and the Executive team administratively

Arranged domestic and international travel for CEO and family

Daily management of other administrative staff within the office, acting Project Manager. Worked with Sales Managers, Business Analysts and Vietnam staff with their travel and expenses

Planned and executed events, including annual holiday party and seasonal team-building events

Assisted Controller with tasks with expense control, including expense report management of sales force

Handled Human Resource resume review for potential applicants and scheduled interviews with appropriate managers

Stylist Sales Associate

WHITE HOUSE, BLACK MARKET, Dallas, TX 2014-2015

Retail Sales

Commercial B2B Sales Consultant

NETPIQUE, Dallas, TX 2013-2014

Targeted small & medium business markets in the Plano, Texas area to contract with Reliant Energy for their utility services.

Ranked #3 in national sales force in first 60 days

Prospected SMB companies in North Dallas territory.

Cold called and set appointments with potential customers

Presented and negotiated contracts

Closed and implemented new business relationships while upselling new products as they launch

Account management

Trained new hires

Freelance Director of Marketing /Social Media

QUANTUMPATHIC CENTER OF CONSCIOUSNESS, Scottsdale, AZ 2010–2015

Managed all marketing efforts; social media, blogging content, website development and newsletter

Directed all public relations efforts including appearances, signings, speaking engagements and guest appearances for the Founder

Created and designed marketing materials and media

Developed compelling PowerPoint presentations for speaking engagements

Authentic Confidence Coach / Founder

THE AUTHENTIC IMAGE, Scottsdale, AZ/ Dallas, TX 2008–2015

Provide image/self confidence coaching, styling and personal shopping assistance.

Assisted clients in defining their personal brand image

Taught clientele how to build equity within their personal brand through wardrobe, accessories and styling

Mentored a positive attitude and confidence building by consulting, content aggregating and inspiring.

Manager

ABOUT F.A.C.E MAKEUP AND BOUTIQUE, Scottsdale, AZ 2005-2008

Provided highest level of customer service, guaranteeing the success of the business

Kept up to date on product information regarding, fits, sizes and current trends

Merchandised the store with the support of the visual merchandising team

Successfully handled any queries or complaints

Advised customers on their purchases and up-sold them consistently

Ordered, managed taking in and out stock

Created and implemented several successful promotions

Executive Assistant to President / Owner

TRAX SOFTWARE, Scottsdale, AZ 2004

Organized the details of travel arrangements, agendas and itineraries

Gathered data and complete preparation of reports and project coordination

Prepared business presentations, reports and correspondence

Provided back-up receptionist and other executive administrative assistants within the organization

Managed confidential and sensitive correspondence

Processed invoices

Updated and maintained calendars and appointment schedules for multiple employees

Assistant to Vice President of Outpatient Services

TERROS, Phoenix, AZ 2003–2004

Updated and maintained calendars and appointment schedules

Prepared business presentations, reports and correspondence

Aided in creation of budgets, analyzed and monitored department budget lines

Sr. Executive Administrative Assistant to Vice President of US State & Local Government / K-12 Sales

ORACLE CORPORATION, San Diego, CA / Costa Mesa, CA / Chicago, IL 1997–2003

Managed confidential and sensitive correspondence

Organized schedules including travel arrangement, special events and organizational charts

Planned and coordinated meetings on-site and off-site

Coordinated Conference calls, meetings, and corporate sales events

Processed Lobbyist invoices

Prepared/tracked expense reports and purchase requisitions online for multiple individuals

Trained and managed seven administrative assistants that were located throughout the United States

Provided alternative solutions to problems of moderate scope where analysis of situation/data required review of identifiable factors

Focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages

Key Accomplishments

Successfully organized and managed a meeting for 230 attendees under $6,000 budget.

Saved $4,000 through organizing Chicago company party for 500 attendees

Received 1998 award as outstanding contributor for state and local government sales

Customer Service Representative

ORACLE CORPORATION, Chicago, IL 1996–1997

Primary point of contact for customers

Ensured quality and timely support of needs and requests post sale

Updated clients with presentations and demonstrations on the latest Oracle technology

Executive Assistant to VP of Corporate Sponsorship

NFL PROPERTIES, New York, NY 1992-1995

Secretary to the President

THE PLAZA HOTEL (Trump Organization), New York, NY 1990-1992

Manager

Wallingford Country Club, Wallingford, PA 1988-1990

EDUCATION

Millersville State University, Millersville, PA 1980-1982

Special Education

PHILANTHROPY

Telluride Adaptive Sports Program

TASP provides outdoor therapeutic recreation to individuals with disabilities promoting independence and personal growth

oMy father is the Founder

Autism Delaware

Brian Terry Foundation

The Brian Terry Foundation was established to honor the memory of slain United States Border Patrol Agent Brian Terry and to create a living legacy in his name

oOrganized 2011 Event, Scottsdale, AZ

oOrganized 2014 VIP Dinner and Golf Tournament, Dallas, TX

V for Victory

Their mission is to lessen the burden of post op drain care for people affected by cancer

Special Olympics Texas

o2017, participated in the Polar Plunge

Safe Call Now

Is a confidential, comprehensive, 24-hour crisis referral service for all public safety employees, all emergency services personnel and their family nationwide

CSP – Community Service Program

The CSP Youth Shelter in Laguna Beach offers servicers to runaway, homeless and at-risk youths.

oVolunteered at the halfway home

oMentored a 13 year old and 15 year old female



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