Project Manager

Yohan Kuruvilla Babu

Location – Dallas,TX

Cell # 469-***-****

LinkedIn - https://www.linkedin.com/in/yohan-kuruvilla-babu-8714a948/

Email: *****.********@*****.***

IT Product Manager and a Certified Scrum Professional with 7+ years of IT experience in Product Management, business analysis, workflow analysis, business requirements gathering, Programming, Testing and application development experience in Telecommunications, Retail & supply chain management(eCommerce), Real-estate/Mortgage & Health Insurance Domains, development of client/Server applications, Business Modeling and Use Case Development using UML methodology.

Certified Scrum Master and Scrum Professional.

Evangelist of agile/scrum principles and methodology.

Proven ability to work creatively and analytically in a problem-solving environment.

Extensive experience in Requirements Analysis, Design, and Software implementation

Experience in Product Management

Experience working in Digital Media and creating Product Strategy road-map.

Experience in running and managing multifunctional distributed teams both on shore and off shore

Experience in managing Product backlog, Iteration Planning, Estimation and T-shirt exercising.

Experience in Multiple SDLC methodologies- Waterfall, and Agile(Scrum, Lean, Kanban)

Experience in designing test strategy and performing user testing for business validation.

Experience in Product development for both PC and Mobile

Extensive experience in using UML (Unified Model language) tools to create use-case diagrams, class diagrams, interaction diagrams, activity diagrams, state chart diagrams and documentation of each and every methods and attributes.

Exposure to testing methodologies using Manual and Automation with tools like HP Quality Center, Rational Clear Quest.

Experienced in conducting Requirement Analysis, Use Case Design, Designing Test Plans and developed database schemas based on the logical models in both Web and Financial applications Business Process Improvement and QA Testing.

Expert in documenting project plan, Business Requirements Document (BRD), Test Plans, Use Case Specifications, Functional Specifications (FSD) and Systems Requirements Specification (SRS)

Created and maintained complete development plans that included functional specifications, requirements engineering, Use Case modeling, risk assessment and mitigation, internal and external workflow.

Created wireframes and screenshots for the application to easily communicate it to the users using MS Visio.

Have significant experience in redesigning and optimizing business processes, designing and documenting workflow automation, developing business and technical requirements, mapping and defining data models, ensuring quality control and designing project artifacts

Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.

Involved in conducting Joint Application Development (JAD) sessions for gathering the requirement.

Understanding and articulating business requirements from user interviews and then convert the requirements into technical specifications.

Analyzed Business Requirements and created Business Models using MS Visio.

Identified test execution method: Manual/Automated. Read and Understood Test Cases and identified the frequent functions.

Worked closely with the UI team to model the screens, which met user, defined requirements and also company standards.

After successful development and testing of the product, participated in product release and deployment to end-user.

Academic Qualification:

Karunya Institute of Science and Technology

Coimbatore, India

Bachelors in Electronics and Communication Engineering (B.Tech)

TECHNICAL SKILLS

Core Analytical Skills : Project Plan, Functional Specification document, Business Requirement

documentation, Rational Rose, DFD, ERD, Use Case/Sequence

Diagrams, MS Office, MS Visio, Testing, Reports, System Architect,

UML, End User Documentation, MS Project 2003/2007

Business Modeling Tools: MS-Visio, Rational Rose, Requisite Pro, UML, HP ALM, Quality Center,

MS PowerPoint

Management Tools: Microsoft Office, MS-Project, MS-Excel, MS-Access, Rally,SharePoint, JIRA

SDLC Methodologies: Agile (SCRUM), Waterfall, RAD

Version control: Visual source safe, Clear Case, MS Share point

Scripting Languages: HTML, DHTML, XML, CSS

Database: PL/SQL, SQL, Oracle 9i

Testing Tools: Clear Quest, Quality Center/ALM, Quick Test Professional (QTP)

Trainings:

Trained in IBM(R) Sterling (R) Multi-Channel Fulfillment training in extending the application.

Proficient in Sterling Multi Channel Fulfillment Suite 9.1/9.3.

Certified Scrum Master

PROFESSIONAL EXPERIENCE

Client: HCSC - BlueCross BlueShield of IL, MT, NM, OK, TX (Richardson, TX)

Role: Asst. IT Product Manager

Employer: Cedent Consulting Inc.

Duration: Feb 2018 – Present

Responsibilities:

Managing a multifunctional distributed team of 60+ resources across United states and India to deliver an enterprise wide solution for the Renewals portfolio.

Work as part of a team consisting of Business Owners, Business Analysts, Systems analysts, Application architects, Developers and ITQA.

Define the scope for each phase of the project to deliver MVP which brings immediate revenue/Quick wins for the company.

Coordinate work effort across multiple dependent systems and make sure the team is delivering work in a timely fashion that would align with our delivery drop dead date.

The work was split across 6 workstreams mainly – Data, Services & Messaging, Workflow, UI and Base setup.

Existing SGR platform makes the renewals process very labor intensive and time consuming. The platform was based on a platform that was no longer supported and was likely to become less stable over time. Hence, needed to rewrite the entire application for a better, well automated enterprise wide solution.

Define Roadmap across multiple phases and setting expectation with the team on the scope for successful delivery of the project.

Handle all/any impedances related to infrastructure that hinders the team from moving forward with development through escalations, facilitating war room sessions with team across multiple portfolios.

Environment: Agile(Scrum), MS PowerPoint, Wireframes, MS Visio, MS Excel, JIRA, MongoDB, SQL server, Spring Integration, Angular5, Kafka, SaleForce, Pivotal Cloud Foundry(PCF), Hadoop, Tableau(Reports)

Client: AT&T (AT&T Global Headquarters, Dallas, TX)

Role: Technical Product Analyst/Business Analysis – Digital Strategy

Employer: Cedent Consulting Inc.

Duration: July 2016 – Jan 2018

Responsibilities:

Digital Portal Integration strategy and think tank for next generation Digital Experience.

Building Strategy for Digital Experience with a philosophy of anywhere, anytime and any device.

Co-Authored a WHITE PAPER on re-usable framework for 3rd Party vendor On-boarding.

Creating strategy Opportunities presentations for senior leadership.

Work as part of a team of Business Management Professionals, Product Managers, Business/System Analysts to understand the current Portal experience and architecture (AT&T owned and 3rd Party portals/websites)

Define the optimal level of integration with target architecture platforms to provide an effortless, integrated and seamless customer experience.

Focus on all AT&T Strategic products like AT&T Premier, IoT (Internet Of things), APEX, etc. and also on overall 3rd Party Portal Integration Strategy.

Lead and deliver IT Transitions, Application Development and Implementation.

Analyze business tasks including problem resolution and internal application development standards.

Present IT business solutions for clients.

Liaise between clients and IT technical staff to resolve issues. .

Strategic assessment of ATT’s core, existing Portals and Platforms against other AT&T (and 3rd party) Portals and Platforms.

Responsible for creating Product roadmap, business cases/user stories around these findings, ultimately leading to improved Customer Digital Experience on all devices including PC, PC web and Mobile

Working on multiple integration projects – 3rd Party Integration, Mobility-Wireline Integration

Working closely with Premier (AT&T Wireless/Mobility) teams for integration of their platforms with Business Center.

Working with Boston Consulting Group (BCG) on Quick Strike Projects.

Partnering with IBM for preparing Business Cases on bringing Artificial Intelligence into AT&T’s Digital ecosystem.

Create PMO/FMO view for all of AT&T’s Digital impacted projects

Working on AT&T’s “On-the-Go” platforms or in other words, Mobile Platform for AT&T Business Center/eBiz.

Worked on a proof of concept to enable a lighter version of Business Center for Mobile Devices

Performed detailed analysis to identify light weight value added functionalities.

Detailed analysis to identify candidates for Responsive Web vs Mobile App.

Worked closely with vendor to define requirements, overview and develop the Prototype.

Presented analysis and working prototype to senior leadership.

Environment : Agile, MS PowerPoint, Wireframes, MS Visio 2010, MS Excel, Rally,MS word, AT&T internal Tools/Applications

Client: Beam Real Estate LLC (Dallas, TX)

Role: Scrum Master/Business Analysis – Digital Experience

Employer: Cedent Consulting Inc.

Duration: April 2016 – July 2016

Responsibilities:

Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.

Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.

Work closely with project owner in backlog management and continuous delivery of features.

Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.

Direct and lead development team from project initiation through delivery of final product.

Planned and monitored project budget/spending.

Guided projects to completion on time, within scope, and on budget.

Managed project scope to ensure delivery was compliant to scope commitment.

Tracked and managed product backlog, burndown metrics, velocity, and task breakdown.

Coordinated the work efforts of 8 person team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Involved in requirements analysis, design and testing phases of Software Development Life Cycle (SDLC) and also in agile methodology.

Executed the project life cycle, including requirements gathering, design, testing, implementation and documentation, as required.

Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specification for the product.

Strong writing skills in preparing Business Requirement Documents (BRD), System Requirement Specifications (SRS), Requirement Traceability Matrix (RTM) and Technical Design Document (TDD)

Involved in JAD (Joint Application Development) sessions with stakeholders, business users.

Created UI/UX design for both web and mobile applications

Addressed problems through risk management and contingency planning.

Created user interface specifications for the stake holders and business users.

Performed GAP analysis between AS-IS and TO-BE system.

Participated in sprint planning and sprint retrospective.

Attended daily meetings and dealt with day-to-day deadlines.

Environment : Agile/Scrum, MLS (Multiple listing service), Calyx Point, MS Office, Wireframes, MS Visio 2010, HTML, Javascript, Rally, jQuery, MySQL

Client: ABInbev – Contact Center - SalesForce Platform (Leuven, Belgium)

Role: Scrum Master/Business Analysis(SIT/UAT/PVT)

Employer: Accenture Services Pvt Ltd.

Duration: Nov 2015 – April 2016

Responsibilities:

Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings

Removed team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.

Facilitated team and cross-team Retrospectives to build good working relationships among the 5 agile teams.

Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs

Worked with customers and product managers to prioritize and validate requirements.

Completed plans for long term goals using Microsoft Project.

Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.

Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.

Worked closely with Product Owners, coordinating product backlog grooming and story estimation.

Business Process Analysis and Software Testing experience in Salesforce platform.

Collaborate with SME’s and Stakeholders to elicit, create and analyze Testable Customer Requirements, participate in peer-group reviews to design requirements

Created Test cases and conducted regression and performance testing

Worked closely with the business and other business analysts to document data models, business process and workflow structures.

Preparation/Review of test plans and test Scripts for SIT, UAT and Unit Testing.

Lead a team involved in production testing in prod environment.

Environment :Agile/Scrum, MS Visio 2010, MS Excel, MS word, HTML, MS Project, Eclipse (Deployment), Apex Data Loader and SalesForce workbench (Data migration), SVN, Remdey, Apex

Client: Best Buy (Minneapolis, MN)

Role: Business Analysis

Employer: Accenture Services Pvt Ltd

Duration: Feb 2013- Nov 2015

Responsibilities:

Worked as a Sterling SMCFS consultant – Tech/Business Analysis.

Trained in IBM(R) Sterling (R) Multi-Channel Fulfillment training in extending the application.

Proficient in Sterling Multi Channel Fulfillment Suite 9.1/9.3.

Areas of experience include requirement gathering, design, analysis, customization, configuration, unit testing, and maintenance, build application end-end.

Part of the PPA team for organizing major events including Town Hall session, client meetings and team outings.

Collaborated on an extensive project involving order management and fulfillment for orders captured by various channels (online, mobile, POS, kiosks terminals etc.) and integration with cross channel modifications and fulfillment capabilities.

Configured various business applications in Application Manager (DOM, Application Platform, Supply Collaboration) i.e. Pipeline changes, Monitoring Rules, Sourcing/Scheduling Rules, SDF, Presentation Framework etc.

Worked on Soap & Rest Webservice

Also worked with Change control support group and managed changes by reviewing, testing and incorporating compliance during various stages of SDLC.

Produce reporting documents and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.

Managed key deliverables through the project lifecycle from requirements gathering to design, development, testing and deployment within allocated timeline and budget.

Strong writing skills in preparing Business Requirement Documents (BRD), System Requirement Specifications (SRS), Software Requirement Specifications (SRS), Use Case Specifications, Functional Specifications (FSD), Requirement Traceability Matrix (RTM) and Technical Design Document (TDD)

Helped the business users to perform the UAT.

Member of a team that extends IBM's Sterling Multi Channel Fulfillment Suite 9.1/9.3 using basic Java, JSP, (Custom/Java Libs), XML, XSD, XSLT.

Project responsibilities included these key components:

1) Sourcing/Scheduling

2) Mobile/Activated Devices

3) Email communications/Text communications

4) Gift Wish List Orders/Service Integration

5) Backorder management

Environment: Waterfall/Agile, Sterling Commerce, Sterling Order Management system, XML, HTML, Javascript, .jsp, Webservices – Soap & Rest, Java J2EE, VB, Citrix, MS Visio 2010, MS Excel, MS Word, Test Plans, Test Cases – MS Excel, Jira, SVN, ClearQuest.

Client: ICICI Prudential Life Insurance (India)

Position: Jr. Business Analyst

Employer : ICICI

Duration : Feb 2011- Jul 2012

Responsibilities:

Gathered requirements and facilitated use case sessions for the existing use cases and newly identified use cases.

Facilitated Joint Application Development (JAD) sessions to identify business rules and requirements with Business Teams

Wrote SQL Queries to create tables, stored procedures and performed data analysis, data mapping.

Worked extensively with SME’s and performed Gap analysis to arrive at the gaps between current and future systems and the modules to be impacted.

Developed the following documents for the projects that practiced the SDLC methodology:

System Requirement Specifications (SRS) and Functional Specifications (FC).

Developed the following documentations in different stages of the requirement gathering process and presented to the SME to get signoff prior to moving to the next stages: Business Use Case Diagrams, Business Use Case Activity Diagrams, and Business Use Cases, Use Cases, and Use Case Activity diagrams.

Functioned effortlessly and efficiently, as a liaison between four work streams and its task leads, SMEs, QA team, and management group. Actively participated in Joint Meetings with the various teams involved in the development process.

Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product release.

Helped in designing and implementing deployment process, and thus maintaining the application in post deployment process

Initiated and facilitated communication by conducting calls for each scrum with the Programmers, Stakeholders and the Scrum Master.

Identified inefficient methodologies that are being practiced within the projects and provided the suggestion to the PMO in order to expedite and to improve the quality of same.

Gathered user and business requirements through open-ended discussions, brainstorming sessions, and screen prototyping using XML and HTML.

Documented the user requirements analyzed and prioritized them and converted them as system requirement that must be included while developing the software.

Environment:

UML, MS Visio, VB Script, DB2, MS Sharepoint, MS Office, HP Quality Center, SQL, HTML

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