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Customer Service Data Entry

Sacramento, California, United States
May 23, 2018

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Daniel S Swofford **** **nd Street, Sacramento, Ca. 95816 916-***-****

Job Goal: To work in a team oriented environment where I can apply my current and potential education, skills and experiences in a financial field.

Skills & Qualifications:

* MS Office Outlook 2011 * Windows 10 *Access database * General Ledger * 10K ks/hr. * Calwin * Insight

* View Direct & Document Direct (Scripts and Policies) * Code Academy: SQL

Education: San Francisco State University, B.A., Economics 1991

Minor, International Business


HealthNet/Centene 11/27/2017 to 04/12/18

LOB:SHP/Medi-cal Customer Service Call Center for HN. I took as many calls over the UAD time keeping call delivery system, with ever increasing call averages occurring on a weekly basis. Accessed and input in OMNI (System for Organizing Customers Interactions) Member health information. ABS and RxClaims Systems for finding information on Members, Doctors, Clinics and Medical Groups. Unity to look into Prior Authorizations that were authorized or denied by HN and relayed this information in a professional manner to Member. Used all resources, QRG and Support Que as well as critical listening skills.

Ledgent Finance & Accounting 09-07-17 to 09-19-17

Teichert Construction Accounts Payable, maintained invoices into data entry mainly, using Kofax images, correcting invalid data into a spreadsheet, work orders, purchase orders and equipment rentals were input correctly.

Exact Staffing Target Warehouse 08-11-17 to 08-29-17

Loaded a Target Shipping Truck from a conveyor belt system using safe loading procedures, also resorted for destination carts in a quick and timely manner.

Randstad (Staffing) Maximus Inc., 05-03-17 to 06-09-17

I used Kofax indexed images and an Application Tracking System for Tenncare, State of Tennessee Medicaid Program, to handle Multiple Applying Members tasks for benefits. Used different color sticky notes for accurate mailings to be sent to Customers.

Pearsons Appliance & TV 03-16-16 to 12-05-16

Warehouse/Installer/Sales: Responsible for accurate arrival of new appliances, went out on company truck for delivery and install of appliances/TVs. Also facilitated Spanish speaking sales, assisted with transaction.

Volt Staffing Pegatron/Apple Computer 11-01-15 to 02-01-16

QA MH3: Team member of assemblers of an Apple conveyor belt line, using basic tools. Went on to training on Disassembly and Re-assembly of I*phones, learning the different nuances of each lines functions. My dedicated role with the Assembly Line was as a QA working with a Partner in achieving the highest standards. My knowing of the supplies needed to do the job and what is expected out of the workspace leads to effective production out of each employee. I use MS Excel spreadsheet and Outlook e*mail to convey excellent communications with Apple Staff to ensure highest quality standards.

Century 21 Commercial Real Estate 02-02-15 to 10-15-16

Senior Analyst: Using research tools on the Internet for locating Commercial Properties using a defined search criteria for our Customers.

Communicating with other Commercial Brokers and going on Tours with our Customers, whether Leasing or Buying Property.

For our Clients we also make Activity reports or do research BOV's and Comps for Properties such as Land and/or Buildings.

Assist Underwriter using Excel Spreadsheet For Sale buildings cost and debt structure, valuation analysis.

Prestige Payment Systems 11-19-14 to 02-01-15

Marketer: Making warm calls to Businesses across the US, strictly following a Phone Script for making transfers. Closers: I put numbers into the Black and White with quick math - - heavy listening to Customers current concerns. Understanding the compatibility nature of POS and working with Businesses to Do The Right Thing.

County of Sacramento: Department of Human Assistance 05-01-06 to 05-09-14

OAII Application/Registration: CAPI, GA/FS and MediCal.

Wide range of clerical/operational support involving customer service, document preparation, filing and record keeping, and other regularly performed duties that support the function of an office operation. The work is essentially the orderly processing of documents according to specific procedures pertaining to routine work supporting an office.

OAII Front Reception: Client interface, check mail, Reception slips on CalWin.

Imaging case information.

OAII Reception to FPARE adding a customer service touch to the Public interface also included various MS Word assignments, Outlook communications and general filing and office assistance. Including Compass purchase ordering.

Accountemps/Office Team 11-01-05 to Present

The Lyle Project reading leases for the Cingular/AT&T buy-out. Interpreting lease language and placing contents into an Oracle Database 03-10-06 to 04-12-06.

Beneto/Kenan Advantage working in the Accounts Receivables department inputting large amounts of data to be analyzed 01-05-06 to 03-01-06.

Pacific Legal Foundation handled a large number of Participants checks- entered postcard criteria into official database 12-05-05 to 12-30-05

SEIU Council of Service Employees, adding Union Member information to an Access Database 11-20-05 to 11-25-05.

Interstate Brands collecting data and changing data 11-01-05 to 11-15-05.

Management Recruiters 05-01-05 to 11-01-05

Jacobs Engineering used MS Word, proofreading, format/editing and printed a binded engineering presentation. Administrative duties as required by agency.

Labor Ready 08-30-04 to 04-28-05

Tesco Machine Operator in a machine shop, among other duties shop duties.

Bank of America 07-24-00 to 08-25-04

Accounting Specialist II Internal Reconcilement and Control:

* Excellent data entry into Excel Spreadsheets from GL reports to prepare settlement sheets for reconciliation to zero balance.

* Research reconciled items on Insight, ViewDirect, Image View and Corporate Directory, plus determine accuracy of information via phone, intranet and e*mail.

* Manually enter settlement sheet items perfectly into General Ledger System.

* Maintain Open Item Notification and Chargeoffs, Bogus items to open Cost Centers. Work FDES, Teller Services and other Banking Centers items as needed.

* Assist National Helpline and Banking Centers with General Ledger operations questions regarding Interoffice Clearing Account GL tickets for resolution.

* Reconciliation is also responsible for researching how errors happen in the first place to prevent future errors from happening as well as reporting those errors that already exist to higher authorities. Keeping up with new events like Check 21 and other events that have an impact on what we do; ie frontend processing.

E*trade (Initial Staffing) 10-01-98 to 07-21-00

Cash Management Services Representative:

* Escalated Supervisor Outlook e*mail alert and Scopus case files for missing or miss posted customer's checks research and re-posting.

* Includes but not limited to locating Rancho deposits, Suspense items, Returned checks and other E*trade issued cash items.

* All General Ledger Entries to Customer accounts files neatly and kept complete with paper trail and MMF interest sheet.

* Exceeded all company goals for researching missing checks, wires, Virtual Pay, ACH and (Bank to Bank) provisional credit.

* Opened New Accounts On-line- moved electronic paper to proper departments, principle ect.

US Bancorp 02-01-97 to 07-24-99

Transaction Processor II:

* Quickly using 10-key by touch (10,000 ks/hr.) balanced customer's large and small out of balance deposits.

* Accurately wrote out a detailed Customer Correction Advice.

* Extremely fast and accurate data Alpha/Numeric input values from advices using Fiserve APCS system.

* Also used NCR equipment for re-routing items and changing encoding.

* Other tasks include closing reports for balancing, Free Items and Treasury, Tax & Loan processing.

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