Manager

Responsible, enthusiastic, well-organized, skilled communicator able to effectively coordinate tasks to accomplish projects with timeliness; works well under pressure. Experience with MS Excel, Outlook, Word and Power Point. I am Bilingual: English and Spanish.

Dispatcher, Customer Service, Payroll, Sales, Monetary transactions & deposits, employee training

November 2017 to May 2108 A-G Sod Farms Inc.

March 2017 to November 2017 Robert Hall (A-G Sod Farms Inc.)

Managed change fund and operate cash deposits, maintained receiving payments and change; Handle cash, checks, credit card and computing cash receipts.

Scheduled all deliveries the day before, dispatched live changes to operators.

Take phone and will call orders, geo coded addresses to match with google maps.

Tracked employees sign on times and payrolls hours, PTO, vacations, time off request.

Help customers with the different sod options and other questions from installing to seed care.

Trained current and new manager on all aspects of the office from orders, sales, payroll, Leans, starting a new account, monetary transactions and deposits.

Post checks, enter in the system for deposits, run monetary reports, close all cash drawers; write deposit slips to be deposit.

Handle correspondence, fax and multi-line phones.

Life Insurance Agent, Office Manager

April 2015 to Present (part-time) World Financial Group

Educate and help protect individuals and their families by offering them the best and broadest range of solutions for their families; I serve to help them build a solid financial future.

Market for over 300 companies at local events. Offer financial training to help individuals learn how their money works.

Specialize in leadership development to train new agents on products and guidelines.

Plan Community events organize preparation and catering.

Dispatcher, Route Scheduler, Reservationist, Coach Operator (Under San Joaquin County Contract)

August 2010 to Feb. 2017 MV Transportation Inc.

October 2002 to July 2010 San Joaquin RTD

August 2000 to October 2002 Laidlaw Transit

Oversee attendance and daily dispatch operations for staff of 35 coach operators.

Schedule proper vehicle for specified routes, distribute all daily manifest. Schedule reservations from general public, elderly and disable clients to be dispatch on a daily basis.

Trained all new reservationist and dispatchers on multiple Trapeze programs. Such as Transit Master Programs, Microsoft Word, Excel, Outlook, data entry and reservation requirements.

Complete operation reports for monthly billings, revenue hours and passenger count.

Prepare clear, concise, comprehensive correspondence and other written material for management.

Update Trapeze Pass program when new route and operator bids are in place

Teach new operators on how to read a map and short cuts to avoid traffic.

Assist coordinator for the ADA department (American with Disability Act) updated Trapeze Pass program when there was a new bid. When an operator would call off I would drive a DAR (Dial a Ride) route. Transports disable clients, elderly clients and general public clients in a safe, productive and proficient manner.

Enumerator

March 2000 to August 2000 U.S. Census Department

Go door to door in assigned neighborhoods and cities collecting information for the Census of 2000.

Speak to the home owner or renter about their household economy. Plan strategies when going in groups to safely enter environments. Manage new team members and teach them on what to say show and ask for.

Hold weekly meetings with other enumerators see where they may need assistance.

Officer Manager

September 1998 to February 2000 Central Valley Ins. Agency

Assist the Auto Insurance agents in gathering information so they can start quotes; file for new clients, clients that still owed on their policy’s, clients that maybe up for a renewal or clients that lapsed or cancelled their policy’s. Organize weekly and monthly meetings.

Assist manager with hiring for new employees and information for new agents, payroll for employees and sales from agents.

Account for all sales that were made daily and summit a weekly report, deposit all money. Order office supplies.

Handle correspondence, fax, handle multi-line phones, call different Insurance Company’s update new information from client, and keep written records of all communication.

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