Customer Service/ Administrative Assistant/ Receptionist

Location:

Posted:

May 23, 2018

Lorena Martinez

PROFESSIONAL EXPERIENCE

BDP INTERNATIONAL, Houston, TX

Logistics Coordinator II, Feb 2012 – May 2018

Receive and acknowledge every customer's booking request, and provide rate quote if needed.

Establish rates and services with third party carriers, and sending booking confirmations to customer while meeting all required criteria.

Follow master process for every shipment, while providing the documentation to the carrier and AES to US Customs by deadline.

Coordinate and monitor logistic arrangements to deliver all customer orders from the point of collection to delivery.

Ensure all customer requirements were met, customers were up to date on their orders, and any issues were resolved in an efficient and timely manner.

AFRICACTN-USA, Houston, TX

Administrative Support Supervisor, Jan 2010 - Jan 2012

Supervised all export operations and documentation

Managed all office responsibilities and employees efficiently.

In charge of resolving issues, handling customer complaints, and retaining great customer relations.

Handled account Payable and Receivables via Quickbooks, to ensure all customer payments were received.

Performed monthly account reconciliations to make sure all funds were accounted for.

Stood in complete charge when the CEO and manager were out of office.

COMMERCIAL INTERNATIONAL SERVICES, Houston, TX

Ocean Export Coordinator, Jan 2008 - Jan 2010

Produced government issued-export certificates for shipping lines and freight forwarders.

Entered data and produced over 300+ invoices per day.

Responsible for sending original documents to clients daily, with the knowledge of creating airway bills.

Answered multi-line telphone system, routed calls, and took accurate messages.

Performed faxing, photocopying, and filing duties.

EDUCATION

PRAIRIE VIEW A & M UNIVERSITY, Prairie View, TX

Completed coursework towards Nursing Program, May 2007

Completed 2 years of basic courses for BSN.

NORTH HARRIS (LONESTAR COLLEGE), Houston, TX

Completed coursework, May 2008

Completed Emergency Medical Services course.

ADDITIONAL SKILLS

Fluent in English and Spanish with ability to translate.

Experienced with Microsoft office programs.

Strong planner and problem solver who readily adapts to change and can work under pressure.

REFERENCES

References available upon request.