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Manager Customer Service

Johannesburg, GP, South Africa
May 22, 2018

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Name Norman

Surname Ramanuka

Identity Number 740**********

Ethnicity African Male

Location 61 Ann Road Clayville East Midrand

Languages Eng, Venda, Tsonga, Zulu and Sotho

Driver’s License EC 1

Current Location Olifantsfontein Midrand


Name of school Rambuda High School

Highest standard passed Matric

Year 1992

Subjects English






Institution Lazarus Nhlampo Technical College

Qualification Business Management

Year 1996

Institution Milpark Business School:

Qualification Call Centre Management

Year 2002

Subjects Communication

Telesales marketing

Debt collection management

Institution Digicore Fleet Management

Qualification C – Track 5 Certificate

Year June 2010


Company Interwaste

Year 2014 November – 2017 July

Title Landfill Supervisor

Reason for leaving Retrenchment


Manage the landfill operations of Interwaste environmental solution to comply with waste act

Ensure that staff and visitors complies with safety and standard of the landfill

Ensure that everyone wear the correct PPE when they are on site

Ensure that landfill weighbridge is managed on a daily basis and all waste entering the landfill is weighed.

Make sure all trucks entering the landfill are registered to our system

Supervision of employees and staff development

Ensure good housekeeping by providing the necessary equipment and minimise accident

.Manage fleet of machinery, hours worked and make sure that they are in good working conditions

Manage type of waste that is being disposed

Resolved all queries related to weighbridge slips timeously and make follow-up with clients.

Company Interwaste

Year 2011 December – 2014 October

Title Fleet Administrator & Creditors Clerk

Reason for leaving Promotion


Knowledge of new and existing transport regulation and policies

Plan, direct and coordinate the operation of vehicle maintenance and repair programs for all company vehicle

Responsible of licensing and disc renewal of all company vehicles

Ensure that all trucks are sent for COF renewal on time

Ensure that all traffic fines are correctly captured and allocated to the right personnel, vehicle and paid on time

Responsible for booking of all car for services at workshop or dealers

Ensure all necessary documents are completed before and after loaning out vehicle to department

Physical inspect vehicles before and after loaning to department or drivers

Administer PDP and license database for group

Ensure that all petrol card are issued to the right personnel or vehicle

Fuel card $ ETOLL tag management

Log sheet administration

Purchasing and placement of fleet items

Raising of purchase order number with parts suppliers

Ensure that all invoices are captured and allocated to finance department for payment

Trace all irregularities via C – TRACK system

Monitor excess idling, speed, violation, panic alarm and battery temper

Assisting in performing of regular stock counts at the workshop store

Ordering parts for workshop and consumables

Company Interwaste

Year 2011 September – November 2011

Title Debtors Clerk

Reason for leaving Promotion


Capturing and preparing statement for all clients according to work done

Capturing of invoices and make sure they are sent on time

Resolve all problems for clients, credit notes and liaise internally to progress any problem that are being handled

Reconcile accounts and do the same for the month end for the debtor ledger

Report to management on outstanding issue and inform them early of potential debtor’s problem

Company Interwaste Environmental Solution (Pty) Ltd

Year 2010 July – 2011 September

Position Executive Driver & Fleet Operator (C – Track)

Reason for leaving Position redundant


Responsible for driving the CEO, COO, DIRECTORS and Clients of the company to and from meetings

Transporting of all urgent documents and parcels to other sub-offices

Ensure the cleanness of the vehicle and its maintenance by letting the workshop manager of any defects and services

Responsible for refilling beverages and ensure all connectivity of networks and proper working of all computers inside the mobile bus office before driving

Messenger for all office errands i.e. collecting mail, banking, important documents etc.

Fleet monitoring via vehicle tracking system (DRIVE CAM/ POWER TRACK ETC)

Capture all vehicle route data

Reports faulty tracking units and two way radios to the suppliers

Monitor vehicle and alerts i.e over speed, hijack, no go areas and unauthorized stoppage

Company Dept. of Arts, Sport, Arts And Culture

Year 2009 November – May 2010

Position Asset Administration

Reason for leaving Contract position


Updating of information of the asset inventory register

Develop, implement and maintain asset management policies procedure

Provide operation support with regard to asset management function to the SREC

Develop of operational plans i.e. acquisition, maintaining and disposal of assets

Ensure that spot checks and verification are done quarterly and discrepancies are reported

Ensure assets bar coding and purchasing are filed

Monitor the movement of assets and issuing of pass out for removing asset from buildings

Manage and update stock control and compile stock report

Report asset losses and damages to the line manager


Year May 2006 – April 2009

Position Driver

Reason for leaving Company Liquidation


Transfer clients from and to Airport safely

Provide passengers with assistance entering and exiting vehicle and help them with any luggage

Provide passengers with information about local area and points of interest; give advice on hotels and restaurants

Pick up or meet clients according to request, appointment, or schedules

Perform errands for clients such as delivering or picking up mail and packages

Perform routine vehicle maintenance, such as regulating tire pressure, and adding gasoline, oil and water

Keep the vehicle clean all time

Company SAPO

Year July 2000 – 2006 February

Position Cashier and Supervisor

Reason for leaving Promotion


Balancing all cash, counter tellers and do banking

Monitor all tellers, schedule leave and lunch rosters for all stall

Resolve all escalated queries and problem from clients and give feedback to ensure the company image at all time

Deal with credit cards collection in the branch

Deliver excellent customer services to reach the satisfaction of the clients

Maintain and manage all office administration duties for the whole branch

Controlling and analyzing the reports on all expenses

Responsible for the profitability of the branch

Maintain budgets forecast and cut on unnecessary expenses

Do stock take and control of stock in the branch

Do review meetings and give training to new products

Perform financial reports and operation auditing functions

Reports all operation and financial aspects to the cluster area manager

Company SAPO

Year November 1997 - 2000 June

Position Counter Clerk

Reason for leaving Promotion


Processing account payments and all depots and withdrawals

Opening new accounts and investments for Post Bank

Dealing with cash flow and balancing of all transaction of the day

Deal with all other office administration duties like faxing, copying and filing

Distribution of mail and internal memos

Company SA Post Office (Speed Services Couriers)

Year November 1996 – 1997 October

Position Customer service Consultant

Reason for leaving Promotion


Responsible for order entry telephonically from clients

Assist in acquiring new accounts and accounts on hold for clients

Handling of all customers queries related to stock and delivery

Perform tele-marketing on new products for the company

Coordinate urgent, late, promotional and special deliveries

Deal with overstock, blown stock and upliftments

Liaising with store managers, reps and decision makers

Dealing with the warehouse for stock availability and drivers schedule

Ensure that correct codes and stock are captured as per order

liaise with the reps on discontinued items on the market

Company RNA (Republican News Agency)

Period 1995 Dec-1996 Jan

Title Merchandiser

Reason for leaving Temp Assignment


Outsourcing new accounts and clients on the market

Responsible to market the products to all outlets

Generate sales to meet the monthly targets outlined by the sales manager

Prepare all and after sales documentation for the outlets

Report operational and financial aspects to the regional manager

Merchandise the magazine and responsible for order taking orders on all outlets

Resolve all appraisals arising on the outlets and working according to the budget outlined


Mannase Sehlare

Branch Manager Randburg branch PO

011-******* / 078*******

Vicky Baloyi

Branch Manager

Express Business Services

011-******* / 072*******

Lucky Manganyi

Finance Team leader



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