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Life Insurance Analyst

Columbus, Ohio, United States
May 22, 2018

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Ravi Sandeep Gorti

Mobile : 614-***-****


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A Professional Scrum Master certified and a Senior Business Analyst with a strong project delivery experience of 11+ years, I have worked on Agile as well as other SDLC models to deliver multiple million dollar projects from scratch to go live, and beyond. From working on proposals before the start of a project, to performing business consulting to guide clients to arrive at the right requirements, to getting those requirements implemented, tested, and delivered, I have been a part of all phases.

Proven track record in management of enterprise wide large, time-sensitive, and complex technology transformation programs, excellent execution and very strong leadership capabilities in coaching and team building.

Subject Matter Expertise in Life Insurance (Agent Lifecycle Management, Agent Commissions, and New Business including Quote, Illustration, and EApp)

Ability to adapt swiftly into different roles according to the needs of the project – Scrum Master, Systems Analyst, Developer, and QA. I participate in architectural reviews to make sure our APIs interact properly with the other web services. I also analyze logs and code when there are issues.

Hands-on experience with SDLC processes such as Scrum development, code versioning (SVN), test driven development (TDD), Story driven development, and continuous integration

Experience in organizing product demos to clients, Sprint Planning meeting, Daily Scrum, Sprint Review, Sprint Retrospective, requirements consulting workshops, eliciting as-is process, suggesting to-be processes, and suggesting innovative ideas to reduce cost and time

Worked with Fortune 100 Insurance clients - Liberty Mutual Insurance and Nationwide Mutual Insurance Company. Also worked with other clients - Cooperators Insurance (Canada), McKesson Healthcare (USA), Assurant (USA), TIAA CREF (USA), Orange (UK)

Ability to act as an excellent liaison between clients, Ebix senior management, architects, QA team, developers, and database team. I always ensure efficient conflict resolution and focus on a single goal – project success with reduced time and costs.


Professional Scrum Master (PSM I) certified from

ITIL v3 Foundation certified

Tools Known

Trello and White boarding, Story card writing, Working knowledge of wireframe designing, analyzing ACORD transactions (103, 106, 203, etc. ), functional point estimation of projects and proposals, Data Modeling, Drools, ALM, Rational Requirements Composer (IBM RRC), Rational Team Concert (IBM RTC), IBM SPSS Business Analytics tool, MS Visio, ARIS, Sharepoint, Alfresco, SVN, eSignature with Silanis, and SQL queries.

Employment History

Job Title: Agile Business Systems Analyst

Client: Nationwide Mutual Insurance

Employer: Ebix

Location: Columbus, OH (USA)

Duration: June 2017 to present


To conduct requirements workshops to help clients arrive at the right requirements. Also performed gap analysis to align requirements with the Product (The Policy Processor – TPP)

To capture Life Insurance product and rider data (UL, IUL, VUL, WL, Term) by channel and by State and configure it in our Product

To create UI mockups

To create epics and user stories in IBM RTC, IBM RRC, and Sharepoint. Also to maintain traceability between epics and user stories. I Work with the development team to assign story points for each user story. Additonally, I also help the development team select user stories for a sprint, based on Product Owner’s priority.

To test the builds delivered by the offshore team before they get delivered to the clients thereby reducing the defect count

To analyze the ACORD transactions between several interfaces to find root cause of issues and resolve them

To analyze the data being passed to the IBM SPSS business analytics tool and make sure the data corrections are fed properly to the tool for making decisions

To review the overall architecture of the digital interview system and make sure our product’s web service interacts properly with the other web service APIs to perform validations

Job Title: Scrum Master

Client: Cooperators Insurance

Employer: Ebix

Location: Regina, SK (Canada) and Hyderabad, India

Duration: Mar 2015 until May 2017


Coached the development team about the principles of Agile, since the team was new to Agile

Created the product backlog along with the Product Owner and split the epics into user stories

Implemented 65 Life and Wealth Insurance product and rider variations (UL, WL, Term, RIF, RLSP, etc.)

Conducted Sprint Planning meetings with the Product Owner and the development team. Aided the team to understand the sprint goal as described by the Product Owner. Assisted the development team in assigning velocity to the cards, adding tasks to the cards, and picking up the optimum number of cards for development in the sprint, based on the number of development hours available for the sprint

Helped the team with daily scrum meeting, helping them answer what is done, what remains to be done for the sprint, and what are the impediments. I also used to prioritize the impediments and used to get the answers from the Producer Owner ASAP or used to negotiate with the Product Owner to move out the cards from the Sprint Backlog to the Product Backlog.

Planned Continuous Integration of builds so the client could test the story cards

Conducted Sprint Review meetings with the client. Encouraged the development team to describe the work that was done during the sprint, some of the major challenges faced and how the team overcame them. After that, we used to showcase a demo of the functionality developed in the Sprint, and receive feedback from all stakeholders

Conducted Sprint Retrospectives, urging the development team to come up with the issues they faced during sprints and then come up with solutions how to resolve those going forward. Track the feedback received in the Retrospectives and making sure the development team implements the feedback

Job Title: Business Analyst/Consultant

Client: Liberty Mutual Insurance

Employer: Ebix

Location: Dover, NH (USA) and Hyderabad, India

Duration: Feb 2011 until Mar 2015


Worked as a Staff Augmentation resource for Liberty Mutual. Created business requirements documents for the client

Acted as a Process Consultant to elicit as-is process and then create to-be processes. Helped the client know their own requirements properly so they could create better future state requirements. Suggested innovative ideas to optimize the business processes and to save cost to LMI.

Got the delta requirements (i.e. requirements that were not there in the product) implemented for LMI. I worked very closely with the development team, the QA team, and the clients to get the requirements implemented. We had implemented drop 1 and drop 2 (Life insurance producer on boarding, licensing and appointments, moves and mergers) and drop 3 (commission management) implementation. To increase the accuracy of calculation of commissions in drop 3, I had also donned the role of a developer, writing business rules in Drools. This had led to a decrease in the total number of development resources thereby reducing the costs and increasing the efficacy of the delivery. The code would actually retrieve all events from policy administration system and process payments, chargebacks, and bonuses for all products (UL, Term, WL, FPDA, SPDA)

Helped in creating ETL scripts for migration of data from one database to another for running commission calculations

Helped the architecture team create ER models in the right way so that the data can be stored in the most convenient way

Job Title: Business Analyst

Client: Mckesson Healthcare and TIAA CREF

Employer: Keane (NTT Data)

Location: Hyderabad, India

Duration: Jan 2010 until Feb 2011


Explained Functional Specifications prepared by the onsite Business Analyst to the Architecture team, development team, and testing team. I made sure the solutions are in accordance to the requirements

Created mockups and got them approved by the client

Created test scenarios and tested the builds before they were delivered to the client

Worked on the user acceptance testing of the retirement fund functionality.

Job Title: Business Analyst

Client: Assurant

Employer: Altisource (Ocwen Financial)

Location: Bangalore, India

Duration: Jan 2009 until Jan 2010


Created functional specifications in consultation with the client

Managed the entire delivery of the project

Tested the builds before they were delivered to the client

Job Title: Business Analyst

Client: Orange, O2

Employer: Keane (NTT Data)

Location: Bangalore, India

Duration: Nov 2006 until Jan 2009


Explained Functional Specifications prepared by the onsite Business Analyst to the Architecture team, development team, and testing team.

Created process flows to help the offshore team

Tested the builds before they were delivered to the client

Worked on preparing response to RFP, high level process flow, estimates, and responses to specific questions




Name of the Institution

Year of Passing



(Bachelor or Technology in Computer Science)

Utkal University (India)

Orissa Engineering College, Bhubaneswar (India)



Under Graduate (Science)

Council For The Indian School Certificate Examinations

Ispat English Medium School, Rourkela (India)



10TH Grade

Central Board of Secondary Education (India)

Deepika English Medium School, Rourkela (India)






Mobile Number

Email Id

Carey Bailey

Sr. Business Analyst, Cooperators (Canada)


Raymond Vincent Bailey

Product Owner, Liberty Mutual Insurance (USA)


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