Customer Service Microsoft Office

Sheila Stephens

***********@*****.*** 469-***-****

Objective

Seeking a position that will effectively utilize my analytical skills, and customer service experience to make a positive contribution toward meeting organizational goals and objectives.

Skills & Qualifications

Customer Relationship Research and Investigation, Finance Banking, Team Building, Compliance Audits, Leadership/Supervisory skills, Loss Mitigation Processing, Microsoft Office Products 2007 and 2010, AS400, and Interpersonal Communications, Birch Street, Oracle.

Professional Experience

Omni Hotel-Dallas, Texas Account Payable Coordinator

October 04, 2013, to present

Ensure that the processing of all invoices is completed properly.

Process checks for payment of all invoices as necessary.

Process checks manually in an emergency situation.

Maintain complete and accurate files in order to handle vendor inquiries.

Reconcile vendor statements and solve any discrepancies.

Track fixed payments to ensure all monthly financial obligations are met.

Review AP Aging on a monthly basis and reconcile and clear any aged balances.

Maintain and rotate AP files each year.

Effectively communicate with Department Managers, particularly Kitchen, Purchasing, Engineering,

Housekeeping who has a high volume of invoices

Prepare and post month end accruals.

Any other projects as assigned by Supervision.

Omni-Dallas, Texas Housekeeper-Supervisor

March 26, 2014 to October 04, 2014

Assign special projects as directed by the Director of Housekeeping.

Report any needed repairs or discrepancies of guest rooms.

Ensure that all Guest Room Attendants have appropriate supplies and linens.

Assist in processing AM and PM room status reports.

Make sure all guest rooms are punched in via the phone after completion.

Ensure VIP rooms are inspected ASAP.

Ensure check out/vacated rooms are a priority.

Knowledge of hotel, facilities and events.

Dillard’s-Cedar Hill, Texas Part –Time Sales Associate

October 2013 to April 12, 2014

Greeted customers and determined their needs and wants.

Advised customers on utilization and care of merchandise.

Provided advice to clients regarding particular products or services.

Answered customers’ inquires and concerns.

Prepared sales contracts and accepted payment through cash, checks and credit cards.

U.S. Small Business Administration – Fort Worth, Texas

Office of Disaster Assistance Loan Officer/Customer Service (Independent Contractor)

November 2012 to April 2013

Performed a variety of duties associated with providing disaster loan assistance to customers from across the United States, and in U. S. Territories and Commonwealths.

Reviewed and analyzed all pertinent loan applications, determine eligibility and make recommendations for loan applications.

Wrote reports supporting recommendations and other conditions relative to the loan application.

Communicated with insurance carriers, financial institutions and other third parties to obtain relevant information for loan recommendations.

Performed administrative assignments relevant to various forms, reports, correspondence and other loan documents.

Reviewing credit reports.

Ensuring loan packages where accurately received with all documents correctly and clearly attached.

J.P. Morgan Chase Officer/Senior Operations Analyst

June 2011-November 2012

Managed loan-level quality assurance by reviewing loan files, analyzing and reporting on significant loan quality trends, and initiating necessary action(s) to mitigate losses.

Performed risk analysis and make decision on deficiencies identified during the review process.

Identified transaction components indicating a potential for fraud and perform sufficient. Investigative work to resolve issues identified.

Communicated results of file reviews verbally/written format to internal/external customers.

Performed repurchase demands to eliminate and mitigating monetary losses associated with Investor demands.

Experience with Fannie and Freddie Mac guidelines .

Bank of America – Fort Worth, Texas Foreclosure Review Analyst

August 2007 – June 2011

Performs final foreclosure reviews, data entry on checklists, and servicing of mortgage loans.

Verified breach letters and ensured investor and/or state guidelines were met prior to proceeding with foreclosure.

Handle complex transactions with mortgage payments/payoffs, research, transaction services and reconciliations.

Obtain inspections, surveys, and title work as well as engage in contact with internal customers concerning account(s).

Perform routine loss mitigation processing (i.e. referral of loans for pre-foreclosure and generation of ILA letters); Utilize business applications and technology to perform daily tasks.

Ensure quality service and effective operations support for foreclosure review committee, internal business partners and external clients.

Making appropriate and intelligent decisions regarding deficiencies identified during the review of mortgage loan files to ensure compliance with company, industry and federal guidelines .

Education

Tyler Junior College –Computer and Basic Courses

Tax Preparer

21st Century Leadership Training-Cedar Valley College

IC3 Computer Fundamentals

Purposeful Customer Service

Purposeful Leadership

Job Work Readiness

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