Customer Service Office

Cassie Robinson

806-***-**** Lubbock, TX *****

*********@*****.*** www.linkedin.com/in/cassiedrobinson

Work Experience

Dec. 2014 - Special Needs Dentistry – Front Office Manager & Dental Assistant

Present Schedule appointments, coordinate special needs pre-meds with facilities and in-house.

Billing, insurance verification, coordinate paperwork for Medicaid and facilities. Organize

and facilitate mobile clinic operations. Maintain smooth flow of operations between

patient care and office demands. Dental Surgery Assist for sedated special needs patients.

Sept. 2015 - Next Level Volleyball Club – Head Coach – Assistant Tournament Coordinator

Present Court preparation, running drills and teach volleyball skills, including proper book and

score keeping, teamwork, self-esteem, technique, how to be coachable, good

sportsmanship. Coach club and regular season teams.

March 2013 – Premier Sportsplex – Café – Kids Programs and Party Hostess

July 2015 After school and summer KidsFit programs – Party hostess and lock-ins, ‘The Café’ and

‘Poolside Shack’ food prep/safety and cash security.

Professional Skills

Strategic Planning and Organization – Expanded business for a dentistry by soliciting facilities in other cities and offering our services. Plan, organize, and execute on-site dental clinics for special needs people in other cities, involving a staff of 4 and up to 30 patients per day.

Problem Solving – Quickly break problems down into smaller pieces and timelines to make them easier to achieve. Implemented a variety of tools, forms, and procedures to keep all tasks on track to efficiently complete the work.

Work Ethic – Strive to be as flawless as possible in everything to prevent mistakes. Daily prioritize tasks for most efficient use of time and resources. Punctuality is very important, whether for work, appointments, or deadlines.

Special Needs – Work daily with special needs individuals and persuade them to cooperate, get past their fears, and allow the dentist to help. Often able to get X-rays and exams on people who normally do not cooperate.

Other Business Skills - Internal and external customer service and communication skills. Typing, Microsoft Office, business machines, MAC and PC proficient.

Certifications

CPR and First Aid Certified Exp. 9/2019

Office Administration Certificate of Proficiency

Office Administration Advanced Certificate of Proficiency

Office Administration Customer Service Representative Certificate

Education

South Plains College – AAS - Office Administration (GPA 3.5)

Phi Theta Kappa Honor Society Member since 2018

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