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Customer Care Sales

Dhaka, Dhaka Division, Bangladesh
May 21, 2018

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Curriculum Vitae of

Mohammed Khairul Anam

Address: E-mail :

Section # 10, Block # B,

Lane # 18, House # 13,

Mirpur Dhaka # 1216

Phone: 88-019*-*******


To work in a challenging environment where is an opportunity for professional development.

My Strengths

●Dynamism, Adaptability, Strong leadership Skills,

●Meet time frame for preparation monthly accounts preparation.

Work Experiences

1st January 2017 To Till Today

Position : Head of accounts and school consultant

New Model international School

Job Responsibility :

As an educational consultant I am providing parents,teacher,school boards school boards and other

Organizations regarding accademic matters. I am working with school teachers and other school staff to

Asses for improvement in present curriculam and providing the support to student with their parents

Setting counceling how to improve his education activity .

As a teacher : Create lesson plans teach those plans to student infividually or small groups given instructions how to inprove their school test result

26 July 2009 To Till Today

Position : Executive

Financial Control Department

Finance Division

Company : Pacific Bangladesh Telecom Ltd

Job Responsibility:

Give input of all journal entries to support monthly accounts preparation.

Posting of journal voucher in a timely manner in accounting software.

Open new coding for newly incorporated vendors.

Run process for monthly Aging Report of vendors & accounts reconciliation.

Prepare provisional journal voucher for office rent,house rent, customer care point rent & BTS rent.

Prepare payment journal voucher .

Prepare amortize journal voucher for prepaid leased rental.

December 2007 To 17 July 2009

Position : Customer Care Representative

Company : Pacific Bangladesh Telecom Ltd

Customer Care Point Mohammadpoor

Job Responsibility:

Provide quality customer service

Provide current package formation & handset price information

Receive faulty handset & send to the workshop

Receive complain about rim send mail to the concern department for solve

June 2002 to August 2007

Position: Supervisor

Company: Al Shaya International

Starbucks Coffee International. K.S.A

Job duties/Responsibilities:

Ensure all shift and daily tasks

Analyze store daily sales reports

Weekly Inventory

Encourage team work to meet service development standards

Create a enthusiastic place for customers

Ensure store needs and labor goals

October 1999 to February 2002

Position: Executive Secretary

Company: Gable Gassion Establishment. K.S.A

Job Responsibilities:

Prepare contract/agreement papers of purchase, Organize project expenses, check & verify travel, medical & vendors bills and payments

Plan and identify for approach strategy for prospective corporate clients target segments

Communicate with a particular wide cross section of internal and external contacts and service providers

Deliver effective solutions to a particular diverse range of sales related issues and contribute to the development of major software sales and marketing campaigns

July 1996 to July 1999

Position: Administration Secretary & Hospital Coordinator

Company: Tumayar General Hospital.


Job Responsibilities:

Carry out administrative activities for allocated department. Follow and ensure the company policy and procedure for processing the assigned job.

Ensure the admission, discharge and transfer employee to other department

Prepare salary & payment reports, maintain attendance and leave records etc.

Prepare all types of HR & Administrative records and deliver to Ministry of Health Of Riyadh


Starbucks Coffee Master

Best employee for the month of march 1999 at Tumayar General Hospital. KS.A

Awarded for Best employee on 2004 at Starbucks Coffee Cornice Store. K.S.A

Awarded for Best employee on 2005 at Starbucks Coffee Jarir Store.K.S.A

Educational Qualification

Bachelor of Commerce (B.Com.)

Dhaka City College - 1991

Dhaka University

Higher Secondary School Certificate (HSC)

Dhaka City College - 1989

Secondary School Certificate (SSC)

Saheed Abu Taleb High School - 1987

Computer Skills

Software :Microsoft Office (MS Word, MS Excel, )

Fidelio Materials Control (FMC)

Micros (Sales Related Software)

Sage Accpac ERP ( Accounting Software )

Language Skills

Proficient in written & spoken English, Bengali

Proficient in spoken Arabic, Hindi and Urdu

Training Obtained

Core class training program November 2002

Store learning coach July 2005

Supervisor skills workshop December 2006

Shift supervisor training program January 2007

Customer care service training program December 2007 (PBTL)

Personal Information

Date Of Birth : 1st January 1973

Father’s Name : Sheikh Mohammed Abdul Khaleque

Nationality : Bangladeshi by birth

Mailing Address & : Section # 10, Block # B, Lane # 18, House # 13,

Permanent Address Mirpur Dhaka-1216

Contact Number : 017********

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