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Customer Service Sales

Location:
Falls Church, Virginia, United States
Posted:
May 21, 2018

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Resume:

functional areas

Reporting, Documentation, Marketing, Back Office, Admin Support, Customer Service

Skills

MS Office suite

Member relationship

Customer service

Strong interpersonal skills

Time Management

Strong Communication and public speaking skills

Sales Representative

Education

Master of Business and Administration in Marketing and Finance –

Galgotias University – Noida, India

Graduated 2014

Bachelor of Business Administration (Marketing and Finance) – LN Mishra College of Business Management – Bihar, India

2008 - 2011

NIDHI SINHA

(415) 712 - 6682

ac5jtr@r.postjobfree.com

objective

I am an enthusiastic, self-motivated, detail-oriented, and friendly professional who have the ability and desire to deliver exceptional service through energetic, team-building, and professional demeanor. I’m eager to bring strong cross-functional leadership, communicational, administrative, and relationship-building skills to a successful company in need of top level support.

Summary

Around 2 years of experience in Customer Service, personal banking, customer relationship management, and delivering targeted goals

1+ years of experience in Marketing Industry

Over 2 years of experience with MS Office Suite

Achievements

Appreciation from Tailor Team for meeting and exceeding targeted goals.

Delivered exceptional customer service leading to improved satisfaction and sales

Influence people to be positive and more productive in my team.

Hands on experience with Cash handling

Experience

Tailor App - Online April 2018-Present

San Fransisco, CA

Personal Stylist

This position is for handling customer queries and to meet their styling requirements that leads to projected sales. As a Tailor customer service representative; my job is to consult with users online, understand their needs and recommend products leveraging my current sense of fashion and trends along with user preferences and specifications.

•Provide thoughtful, high-quality recommendations to styling, shopping and general fashion questions from a diverse and growing user-base.

•Meet weekly goals for targeted sales.

•Review all on-boarding materials and resource for compliance purposes.

•IN charge of responding and Managing business and customer inquiries through inbound/outbound calls in timely and professional manner.

•Handle administrative and data entry duties such as updating account information, emails, voicemails.

•Manage priorities, meeting deadlines, responding to agent and department requests in timely manner.

•Facilitate team-building exercises and recreational practices to boost the team’s morale and trust.

•Develop solutions dedicated to fostering a positive work environment, teamwork, growth and high morale within the team

Zerin Business Consulting Feb, 2018 – Apr, 2018

Vienna, Virginia

Sales Representative

The Sales representative serves as the primary business contact for the client. This position is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. Additional roles included building relationships with clients to encourage new and repeat business opportunities.

•Market and Generate new sales in prospective accounts.

•Market products to organizations and institutes to gain more business through scheduling and organizing offsite meetings

•Proactively developed, managed, retained, and deepened client relationships with existing and new small businesses.

•Took ownership to clients’ overall sales experience to be exceptional and professional

•Demonstrate clear understanding of Zerin’s business operation processes

•Interact with individual businesses, promoting products and services

•Provide daily accurate forecasts to the sales organization and executive management

•Coached and trained new trainees and employees on the company processes and protocols

HDFC Bank- 2014 - 2015

Account Executive - Noida, India

The Account Executive generates business loans, new deposits, and other revenue income for HDFC. The principal role was to proactively develop, manage, retain, deepen, and grow customer relationships of new and existing Consumer and Small Business customers.

Market products to organizations and institutions to gain more business through scheduling and organizing offsite events and meetings

Proactively developed, managed, retained, and deepened client relationships with existing and new Consumer and Small Business clients

Took ownership to clients’ overall bank experience to be exceptional and professional

Exceeded goals for the Mandatory targeted sales and metrics within the required time frames

Functioned as a scheduled as a professional teller to open financial accounts and handle cash flow

Handled administrative and data entry duties such as updating account information, emails, voicemails, and group activity participation

Maintained office files, various logs, and office supply inventories. Coordinated training requests.

Acted as a customer Advocate and educated clients on products and services

Coached and Trained new trainees and employees on the Bank Processes and Protocols

Recognized and responded to immediate sales or service capacity needs of the banking center

Managed Inbound and Outbound Sales calls

Performed a Dual role of a teller and a Sales Specialist

Proactively identified and managed risk in every business, product, and service transaction leveraging the Risk framework

Handled Cash Registers and incoming/outgoing cash flow

Analyzed and solved Customers Issues with their Banking needs

Organized Customers Data e.g. faxes, mails etc. and scanned and documented them in their E-files

Managed Cash Orders/Shipments and Foreign Transaction Orders.

References-:

Tahira Riaz (Friend)

Bank of America

703-***-****



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