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Administrative Assistant Customer Service

Washington, District of Columbia, United States
May 21, 2018

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Stephanie Stancil

**** ***** ********** ****** • Baltimore, Maryland, 21229

CELL: 410-***-**** • EMAIL:


Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, organized and efficient Assistant with over 4 years office support experience, seeking a career in the Administrative field, where I can apply my skills and experience and become a great asset to the company.


Proficiency in Microsoft Excel and Word, Internet Browsers (Chrome, Firefox, etc.)

Working knowledge of Outlook, Adobe Photoshop, QuickBooks Online, Avery Templates, TMW software

Self-starter with ability to work independently and efficiently

Working in a fast-paced environment with the ability to

prioritize and multi-task

Excellent attention to detail, strong organizational skills

Proofreading and problem solving skills

Calendar Management, Scheduling, and Electronic and Hard-copy Filing systems

Strong communication and customer service, and leadership skills; dedicated team-player

Manage multiple assignments to meet deadlines


Nagle & Zaller, P.C.

Administrative Assistant (11/2015 – 4/2016) Columbia, MD

Followed instructions on Debtor payment processing procedures and cash handling procedures

Followed guidelines for copying confidential court docs for file processing; accepted and signed for packages

Ensured all client lists were up to date; maintained 8 Paralegals Blue Book bins; screened and transferred phone calls

Filed away over 50 processed client files daily while maintaining alphabetical filing system

Hansen & Adkins Auto Transport

Dispatcher / Data Entry Clerk (9/2015 – 11/2015) Jessup, MD

Managed driver performance by building professional relationships; scanned docs into Synergize system

Checked for accuracy in all documents and checked for completeness and signatures on all required parts of forms

Provided accurate and detailed information regarding directions, load information, pick-up/delivery times, etc.

Accurately input load and driver related information into the system; accepted and signed for packages

Recorded any defects or damages on vehicle inspection reports using TMW software; performed data entry in Excel

. Airmasters - HVAC

Administrative Assistant/ Dispatcher/ AP/ AR (7/2014 – 3/2015) Ocean City, MD

Exercised good judgment in completing tasks on time, managing work tasks, prioritization of work, etc.

Scheduled appointments; produced correspondence memos, letters, faxes, forms and other formal docs

Worked collaboratively with supervisor and team leads; coordinated and arranged meetings

Professionally answered multi-line phone; ordered office supplies; accepted and signed for packages

Processed incoming/ outgoing mail; accepted credit card payments through Verifone POS payment terminal

Processed Payroll; AR/AP for all personal and company accounts; resolved billing issues; processed claims


Sales Associate/ Cashier/ Layaway Clerk/ Shoe Department Coordinater (3/2014 – 9/2015) Ocean City, MD & Baltimore, MD

Placed marketing materials on designated fixtures and move; assembled fixtures to accommodate visual plans

Drive store sales through accurate and efficient execution of all receiving, stock, visual and cash-wrap activities

Processed daily layaway pulls; provided an engaging and efficient checkout experience

Friedman & MacFadyen, P.A.

Administrative Assistant (5/2005 – 5/2006) Baltimore, MD

Collected, sorted and distributed mail; replenished supplies; sent, received faxes; copied files following guidelines

Prepared outgoing mail and correspondence, including courier packages, and certified mail.

Cowan Systems

Administrative Assistant (4/2004 – 7/2004) Baltimore, MD

Entered confidential Driver information into Excel spreadsheet for the Payroll department

Scanned documents into system; performed various other duties requested by Supervisor.

Manheim's Baltimore-Washington Auto Exchange

Administrative Assistant/ Title Clerk/ Detailer (7/2002 – 8/2003) Elkridge,MD

Maintained accurate record-keeping of vehicle inventory, including new car information, wholesale purchase and sale info, etc.

Promptly and professionally answer all incoming and internal calls; maintained a numerical order filing system

Thoroughly cleaned interior and exterior of vehicles for resale and delivery

Ensured all finished work meets Quality Control Standards; assisted in keeping shop and car lot areas clean and neat


Fortis Institute, Baltimore, MD 21244 Computer Support Technician (2012)

Reynold's Institute of Nail Design, Baltimore, MD 21201 Licensed Nail Technician (2003) Catonsville High School, Baltimore, MD 21228 High School Diploma (2002)

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