Medical Customer Service
Resume:
TONJA D. BATISTE
Missouri City, TX 77489 *************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional with strong leadership skills; facilitates efficient workflows and communicates effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
Backed by a solid work history, reputation as a team player and passion for helping others.
Resourceful, flexible, and adept at acquiring new skills in support of company objectives. CORE QUALIFICATIONS
Practice Structure Leadership & Management Medical Terminology Interpersonal Professional Communications Business Office Operations Medical Office Procedures HIPAA Compliance Anatomy & Physiology
Human Resource Management Organizational Improvements Electronic Medical Records EMR / EHR Practice Management Software Greenway PrimeSUITE Healthcare Computer Information Systems Medical Practice Management Systems Accounting, Payroll, and Banking Systems Healthcare Law Insurance Billing Procedures Healthcare Claim Cycle Insurance Verification Maintaining Prescription Line Appointment Scheduling Charting Filing Processing Co-Payments EDUCATION
Ultimate Medical Academy
Associate of Science Degree – Healthcare Management, 2016 Key skills acquired through extensive training:
Organize and assign office duties to ensure efficient operations.
Assist in the management of facility personnel, finances, operations, and admissions.
Plan, direct, and coordinate medical and health services to improve the quality of healthcare provided.
Implement procedures for coding and claims processing, patient admittance, and record management. St. Luke’s Hospital, In-House Training Programs
EKG, 2006 / Phlebotomy, 2006 / Patient Care Assistant, 2006 / Unit Clerk Class, 2007 MEDICAL WORK EXPERIENCE
St. Luke’s Hospital, Telemetry Unit – Houston, TX 2006 – 2018 Patient Service Assistant / Unit Clerk
Order lab work and x-rays.
Prioritize patient daily care according to acuity and scheduled patient procedures.
Assist patients with A.M. care, take vital signs, prepare for procedures, draw blood, and obtain specimens.
Maintain and set up patient rooms.
Perform preventive maintenance on emergency equipment.
Assist with patient and family education and help R.N. with sterile and non-sterile dressing changes.
Perform EKGs and utilize PC to enter and retrieve patient data.
Answer multi-line phone and operate fax and copy machine. Biomat USA – Houston, TX 2004 – 2004
Phlebotomist
Answered phone and scheduled patients.
Greeted patients and updated patient charts.
Drew labs on patients.
Obtained accurate and reliable blood and specimens.
Identified phlebotomy difficulties, defined appropriated solutions, and coordinated resources.
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