Michelle Collado

**** ********* ******, *****, ** 10472

917-***-****

ac5jsy@r.postjobfree.com

EXPERIENCE

Wyndham Worldwide Vacation Ownership, New York NY 06/2016-Present

Senior Sales Consultant (Frontline) / Presenter

Meet with guests face to face and invest time in rapport building, touring the new Midtown 45 resort & amenities

and asking them to become part of our family by purchasing vacation ownership today with Wyndham

Assist new hires and other representatives in back ending and closing sales. Support managers by speaking to

customers in regards to ownership and buying decisions; completed group presentations introducing program

Cablevision Communications & Operations, Bronx NY 02/2014-05/2016

Inbound Sales Telemarketing Rep

Established relationships with new and current residential video, voice & data customers through an inbound telephone sale while reaching revenue goals

Sold Optimum Online, Optimum Voice & IO Digital cable services to residential customer ensuring revenue growth and market penetration

Understood and communicated product knowledge to customer while keeping a professional call-center environment

Demonstrated professional salesmanship through the use of highly developed sales techniques and effective presentation skills

Cablevision Communications & Operations, Bronx NY 11/2010-02/2014

Customer Support Representative III

Served as Remedy Scrubber, Lead Support and Skill builder

Responsible for providing effective and efficient customer service support to customers

Consistently met all delivery, technical, productivity, and process goals consistent with requirements

Performed all work-related tasks in a manner that was in compliance with Cablevision values, policies and procedures

Marquis Dental Spa, Astoria NY 3/2010-10/2010

Patient Care Representative/ Recall Administrator

Scheduled patient appointments and worked with SoftDent and DentiMax Schedulers

Inputted sensitive patient information and set up patient charts

Called insurance companies to get patient information and determine eligibility and cost of dental work

Contacted and scheduled 6 month recall patients and market promotions

INTERNSHIP EXPERIENCE

Phoenix Beverage Distributors, Brooklyn, NY 2013-2015

Assistant Sales Representative to Cesar Veras

Assisted distributor directly in accomplishing the sales and distribution objectives that were set by the company

Identified opportunities to grow the business and improve sales of the portfolio

Determine the product needs of customers & sold all company products

Lehman College, Bronx, NY 2008-2009

Student Services Programmer, CASA

Assisted in programs and activities sponsored by student government

Sat on Club Board in meetings & helped determine the allocation of funds for student programs & activities

Offered advice and follow-up to student clubs and organizations and other concerned issues

EDUCATION

Lehman College CUNY, Bronx, NY May 2009

Bachelor of Arts, Mass Communications

References Furnished Upon Request

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