Registered Nurse Nursing
Resume:
R Cristina Ortiz BSN JD
*** ***** ****** **, *********, Washington 98075
**********@*****.***
Professional Summary
Results driven healthcare professional able to utilize strong clinical management, patient care, analytical, technical, and team collaboration skills in an over twenty year career involving clinical, teaching, and management practice. Committed to driving patient outcomes using evidence based and best practice guidelines. Possess superb interpersonal skills with an ability to communicate effectively across all levels of seniority.
Direct nursing and support staff in clinical care and serve as a resource to ensure patients’ and medical staff needs are met. Balance compassion and clinical expertise with a commitment to deliver a world class patient care experience in a cost effective manner. Maintain contemporary knowledge on new treatment concepts and their integration into current practice. Achieve patient satisfaction through comprehensive experience and education in nursing management, leadership, and program development. Offer creative ideas for enhancing the existing program.
Key Accomplishments
Developed and implemented patient and family advisory panel which reduced complaints by 76% in 1st year
Developed and implemented staffing matrix that eliminated agency nursing and reduced overtime by 60%
Participated in increasing the service line to a new Level III NICU, and assisted in increasing acuity of Well Baby Nursery to Level II NICU in two facilities
Prep, assisted, and participated in CMS, TJC, Magnet, and NCCHC onsite reviews.
Achieved best State and Federal surveys in the history of two separate, previously failing facilities
Achieved a completely nursing deficiency free CMS survey in both previously failing facilities
Received numerous service excellence awards for distinction in assisting patients in crisis including
Service Excellence Award Recipient – Fiscal Responsibility - Baylor Health Care Systems
Core Expertise & Competencies
Excellent Leadership Ability
Inter-department Team Development
Outstanding Conflict Resolution
Operations/Quality management
Dynamic Clinical Educator
Successful Vender Relations
Experience of Legal Training
Superior Communicator / Negotiator / Presenter
Super user: Multiple Electronic Health Record Systems
Current Compact RN License
Professional History
Northside-Atlanta 11-2015 to present
Nursing Administration (HOUSE COORDINATOR)
Registered Nurse providing administrative coverage for 700 bed facility; all departments and division’s hospital-wide evenings, weekends, and holidays. Additionally, accountable for the harmonization and delivery of patient care services rendered by nursing and support staff. Responsible for offering management and leadership role modeling to affect world-class care to every patient, every day, in all areas of service including, patient care, fiscal responsibility, customer service, effective utilization of resources, performance improvement, and professional development. Further, responsible for patient flow, throughput, and all transfers both into and out of the facility.
E- Care Emergent/ Urgent Care Centers, Dallas, TX. 6-2013 to 6-2015
Charge/ Staff RN PRN
Direct patient care of Emergent/ Urgent Patients. Telephone triage, patient triage, assist with bedside procedures, electronic documentation using T-Systems, medication administration, prep for transport; arrange admission to acute care facilities. Phone interaction with multiple pharmacies for called in prescriptions and to change prescriptions based on lab results. Performance of various health screening assessment including school, camp and sports physicals. Patient and family teaching regarding diagnosis, treatment, medication, and follow-up.
Baylor University Medical Center Dallas, Texas 3- 2012 to 1- 2014
Management Team Member / Clinical RN Supervisor Level IV NICU
Clinical Supervisor of 85 bed level IV NICU/ 190 FTE’s. Member of management Team with 24/7 responsibility for unit.
38 Direct reports of licensed and non-licensed personnel providing direct patient to care to critically ill and extremely low birth weight neonates (accepted down to 23weeks gestation), including supervision of NICU transport team.
Responsible for interviewing, hiring, evaluating, and discipline of nursing staff.
Fiscal responsibility to maintain unit budget.
Prepared and participated in TJC, CMS, and Magnet onsite surveys.
Responsible for all equipment and supplies for NICU, developing par levels, vendor relationships, and bio-med inspection and expiration dates on all equipment.
Responsible for monitoring and evaluating the quality of clinical care and processes; staff training at staff meetings and in-services, family/care giver education including but not limited to, diagnosis, treatment, medication and feeding modalities, discharge teaching etc.
Driving initiatives to improve organizational culture, including assistance/mentoring of staff involved in Shared Governance.
Recipient of Service Excellence Award – Fiscal Responsibility
Jordan Valley Medical Center Salt Lake City, Utah 8-2006 to 3- 2011
Nursing Administration: RN/ and Charge RN Level III NICU
Provide administrative leadership for a 178 bed acute care hospital.
Resuscitation team leader and direct patient care of Level III neonates.
Preceptor to students during clinical rotations and new staff.
Prepared and participated in TJC onsite surveys.
As House Supervisor: Lead and manage hospital operations, including staffing and equipment needs, conflict resolution between all patients, families, and staff.
Respond to all code blues.
Present discuss, and recommend initiatives to administrative team for implementation of quality improvement.
As Charge RN, resuscitation team leader, triage all neonates, direct patient care of Level III neonates. Assisted with opening of new Level III NICU.
Other Relevant positions:
Lakeview Hospital, Preferred Mobile Nursing
Nursing Administration – House Supervisor
Salt Lake County Sheriff’s Office: Adult Corrections Division
Chief Nursing Officer/Director Inpatient Services
Bonneville Health and Rehab
Chief Operations Officer – Director of Inpatient Services
Salt Lake Community College
Adjunct Faculty
Tertiary Education
Juris Doctor
University of Utah College of Law
Bachelor of Science Nursing
Westminster College
NRP, S.T.A.B.L.E., BCLS, ACLS, ABLS, NIHSS
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