Seasoned Customer Success Professional

Corinne Dahman

*** ********** ***. #**, ***** Haven, CT 06473 *******@*************.*** 203-***-****

Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience in high-stress environments in addition to a strong background within several software technology industries. Experienced in increasing client engagement and renewal, designing comprehensive strategies focused on increasing productivity, and making appropriate SaaS product recommendations. Equipped with a significant level of communication and interpersonal abilities with a strong background in effectively fostering positive relationships with others.

Key Competencies

Client Success • Account Retention/Expansion • SaaS Implementation/Support • Solution Engineering • Project Management • CRM Integration • Channel Onboarding • Process Improvement • Sales Best Practices • Sales Enablement • Software Development Testing • Product Management

Career Highlights

§Demonstrated background in providing exceptional client support within a variety of technical environments with experience in cultivating positive client engagement at all levels

§Experienced in successfully identifying client's technical/operational needs and making appropriate suggestions in addition to driving solutions and coaching teams

§Consistently advocate for key clients in addition to providing training related to products, change management, and operational strategies

Professional Experience

COLDWELL BANKER, BRANFORD CT June 2014-Present

Real Estate Agent

§Direct day to day operations within a fast-paced real estate environment with a focus on increasing productivity and client satisfaction levels

§Consistently close approximately 12 transactions per year in addition to playing a lead role in building an extensive client database

§Perform detailed market research, identify potential leads within the community, and diffuse escalated client issues

§Recruited to participate in Zap Technology lead generation team

Marketo, Inc. June 2012-June 2014

Engagement Manager

§Coordinated engagement related operations within the organization which centered on defining client needs and making appropriate service recommendations

§Maintained a significant knowledge of SaaS products, coached both new and existing clients on internal services, and responded to RFP's

§Played a lead role in the management of SFD orders, completed comprehensive sales forecasting, and consistently improved client satisfaction levels

Corinne Dahman

600 Washington Ave. #D7, North Haven, CT 06473 *******@*************.*** 203-***-****

Professional Experience Continued:

Marketing Automation Consultant 2008-2012

Self Employed

§Supported key clients within a variety of industries which included providing guidance related to marketing automation

§Managed large-scale marketing technology projects which required developing project timelines, identifying project requirements, and communicating with clients

Eloqua Corporation 2004-2008

Channel Success Manager (2007-2008)

Product Evangelist (2005-2007)

Director, Solution Engineering (2004-2005)

§Directed several logistics within a successful SaaS service company which included continuously promoting the channel and identifying corporate goals

§Designed and implemented sales and product training for partners located in North America, EMEA, and APAC

§Achieved 35% of all organizational revenues within 6 months of the channel launch, generated reports for external partners, and coached others on client objectives

§As a Product Evangelist, created innovative demonstrations of the software suite and supported the integration of 6 installations within 4 district CRM platforms

§Recognized as Director of Solution Engineering which included implementing streamlined processes and overseeing CRM usage/processes

§Played an instrumental role in closing the organization's first 7-figure deal

Newchannel Inc. 2000-2004

Director, Customer Success

§Coordinated sales and business development tasks for a start-up company which provided an internet chat tool to the the B2B community

§Created a new product category which included supporting the East Coast Solution Delivery Team, creating delivery plans, and supporting client relationships

§Successfully attained a 100% client retention during a time of budget cuts, increased client's viewable website traffic by 50%, and improved client selling by over 300%

Professional Network Services 1996-2000

Account Manager/Director, Technical Services

§Supported key client accounts throughout several territories which included managing an adjunct services team and supporting 5 lines of business

§Created proposals and operational documentation, implemented new serviced offerings, and attained over $7 million in top line growth within 15 months with a 50% profit margin

Education

Bachelor of Science, Computer Science, Northeastern University, Boston, MA

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