Customer Service Microsoft Office

Mariam Kamara

OBJECTIVE

Detail-orientated, organized, and motivated public relations major seeking opportunities to implement relevant coursework and interpersonal skills for a successful internship in public relations or related field.

EDUCATION

Georgia State University – Atlanta, Georgia August 2016-Present

Bachelor of Arts in Journalism, concentration in Public Relations, minor in Sociology – Graduation Date: December 2018. Current GPA: 3.5

Deans List-Fall 2016, Fall 2017

Scholarships: IEF scholarship, Sidney & Mary Harris Scholarship, Ahmet Bozer Scholarship.

Relevant coursework in Journalism, Communications, PR Techniques, and Media Writing.

Lorenzo de’ Medici-The Italian International Institute June 2017

Florence, Italy - Study Abroad Program

Learned the history and architecture of Florence by studying museums, churches, and various historic sites around Florence

Extracurricular Activities

Social Chair of Theta Nu Xi Multicultural Sorority Inc. at Georgia State University

SKILLS

Proficient in Microsoft Office Suite.

Social media marketing and multimedia communications such as WordPress

Exceptional written and verbal communication skills.

WORK EXPERIENCE

Escape The Room Atlanta – Atlanta, Georgia August 2016-present

Customer Associate

Continuously observed customer experience, provided assistance through discrete and well thought out statements.

Created an elevated customer service experience to generate a positive reputation for the company.

Jilly’s Cupcakery – Buford, Georgia September 2015- April 2016

Sales Associate

Responsibly opened and closed store while serving as key holder.

Facilitated customers with food selection, inquiries, and order requests while administering excellent customer service.

Charming Charlie – Buford, Georgia May 2014-May 2015

Sales Associate

Ensured outstanding customer service experiences by addressing customer concerns, and contributing helpful solutions to problems on the spot

Generated loyal clientele by exhibiting courteous and professional behavior towards customers.

VOLUNTEER EXPERIENCE

Refugee Resettlement with Georgia State University

Jacksonville, FL December 2017

Worked with refugee centers to prepare weekly groceries and Christmas gifts for refugee families. Participated in various projects Tutored young refugee students in various subjects during an after-school program.

TeamWorks! -Hands on Atlanta November 2014- March 2015

Collaborated with a team of fellow volunteers on different projects for the betterment of Atlanta residents.

Projects included: running a Thanksgiving food drive for the homeless, cleaning up Atlanta neighborhoods, tutoring elementary students on Saturday mornings, and sending medical supplies to third-world countries.

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