Hanna Jones

*** ******* **. **

Grandville, MI **418

810-***-****

ac5jq9@r.postjobfree.com

Service-oriented administrator with record of exceptional customer service, expertise in Microsoft programs, and strong communication. Recognized for accuracy and time management capabilities S K I L L S

» Customer and personal service » Active listening » Critical thinking

» Complex problem Solving » Time management » Coordination

» Management of personnel resources » Instructing

P R O F E S S I O N A L E X P E R I E N CE

MARY FREE BED REHABILITATION HOSPITAL, Grand Rapids, MI Administrative Coordinator, March 2017 – Present

Manage monthly statistical analysis for the Rehab Department, including productivity and quality improvement including AM-PAC 6 clicks Research. Output is closely monitored for accuracy and timeliness

Oversee time cards and daily billing for each rehab therapist Business Office Coordinator, October 2015 – March 2017

Facilitated an effective work environment, including fielding and directing incoming phone calls, ordering supplies, and communicating new protocols and other critical information to all team members

Managed all therapy schedules, assigned therapists’ caseloads, monitored and approved time cards Rehabilitation Technician, April 2014 – October 2015

Attended to patients’ needs to facilitate attainment of therapeutic goals

Adjusted and repaired assistive devices and made adaptive changes to other equipment and environment

Performed clerical, administrative and secretarial duties, such as answering phones, restocking supplies, filling out paperwork, and reconciling billing.

ECO TREK FITNESS, Spring Lake, MI

Fitness Instructor, April 2013 – Present

Lead group sessions outdoors, year-round, in all kinds of weather and in different outdoor locations.

Improve participants’ physical fitness levels through sessions that integrate strength training, cardio and flexibility with accommodations for different fitness levels and goals E D U C A T I O N

GRAND VALLEY STATE UNIVERSITY, Allendale, MI

Bachelor of Science in Clinical Exercise Science, December 2012 DAVENPORT UNIVERSITY, Grand Rapids, MI

Certified Professional Coder (CPC) Exam Preparation Course, May 2017 C E R T I F I C A T I O N S

AMA CPC-A Certification

American Heart Association – Basic Life Support

American Red Cross – Water Safety Instructor

American Red Cross – Lifeguard

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