Customer Service Management
Resume:
Hanna Jones
Grandville, MI **418
*****.*.*******@*****.***
Service-oriented administrator with record of exceptional customer service, expertise in Microsoft programs, and strong communication. Recognized for accuracy and time management capabilities S K I L L S
» Customer and personal service » Active listening » Critical thinking
» Complex problem Solving » Time management » Coordination
» Management of personnel resources » Instructing
P R O F E S S I O N A L E X P E R I E N CE
MARY FREE BED REHABILITATION HOSPITAL, Grand Rapids, MI Administrative Coordinator, March 2017 – Present
Manage monthly statistical analysis for the Rehab Department, including productivity and quality improvement including AM-PAC 6 clicks Research. Output is closely monitored for accuracy and timeliness
Oversee time cards and daily billing for each rehab therapist Business Office Coordinator, October 2015 – March 2017
Facilitated an effective work environment, including fielding and directing incoming phone calls, ordering supplies, and communicating new protocols and other critical information to all team members
Managed all therapy schedules, assigned therapists’ caseloads, monitored and approved time cards Rehabilitation Technician, April 2014 – October 2015
Attended to patients’ needs to facilitate attainment of therapeutic goals
Adjusted and repaired assistive devices and made adaptive changes to other equipment and environment
Performed clerical, administrative and secretarial duties, such as answering phones, restocking supplies, filling out paperwork, and reconciling billing.
ECO TREK FITNESS, Spring Lake, MI
Fitness Instructor, April 2013 – Present
Lead group sessions outdoors, year-round, in all kinds of weather and in different outdoor locations.
Improve participants’ physical fitness levels through sessions that integrate strength training, cardio and flexibility with accommodations for different fitness levels and goals E D U C A T I O N
GRAND VALLEY STATE UNIVERSITY, Allendale, MI
Bachelor of Science in Clinical Exercise Science, December 2012 DAVENPORT UNIVERSITY, Grand Rapids, MI
Certified Professional Coder (CPC) Exam Preparation Course, May 2017 C E R T I F I C A T I O N S
AMA CPC-A Certification
American Heart Association – Basic Life Support
American Red Cross – Water Safety Instructor
American Red Cross – Lifeguard
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