Customer Service, Manager, Security Manager, Assistant, Data Entry.

SUSHANA THOMAS

** ***** **** **, ***# *** Attleboro, MA, 02703 207-***-**** **********@*****.*** EDUCATION

University of Massachusetts Boston Boston, MA September 2014 – May 2019 Bachelor of Art in African Studies & Economic

GPA: 3.2

WORK EXPERIENCE

Allied Universal Charlestown, MA November 2017 – Present Command Center Operator

• Oversee the monitoring of CCTV and Access Control Systems, Lenel Systems, Continuum System, Metasys System.

• Oversee the verification of security related alarms; monitor the dispatching of first responders and provide situation updates to security manager.

• Create accurate communications logs and accurately report incidents in case management databases.

• Utilize Microsoft Office Suite programs to generate reports and access security related information.

• Make decisions and exercise action during high tension and stressful situations. Shift Supervisor November 2015 – November 2017

• Responds to and assess security alarms, emergency situations, medical aid, fires, oxygen deficiency alarms, first responders; secure classified information, escort visitors and contractors, secure ingress and egress situation.

• Assure that officers receive appropriate training, developing them in both technical and professional skills; also, may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.).

• Assist Account or Field Operations Manager with managing uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists. G4S SECURE SOLUTIONS USA Waltham, MA March 2014 – July 2015 Property Resource Officer

• Permit authorized persons to enter property and monitors entrances and exits.

• Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriated client requirements.

• Sound alarms or call police or fire department in case of fire or presence of unauthorized persons. BOSTON PUBLIC SCHOOLS, DEPARTMENT OF TRANSPORTATION Boston, MA August 2013 – October 2014 Customer Service Representative

• Provide superior customer service for Parents, School leaders (i.e. principals, teachers, program directors), Family Resource Center, and bus yard company that contacts the department via phone, emails, in person with inquires of issues or complaints.

• Observing, listening, understanding and answering inquires, research issues and documents complaints from parents, school staff, and the community Department, which establishes and maintains an infrastructure that is supportive to the District’s

“focus on Children” and student achievement.

• Attend staff meeting, trainings and professional development. SKILLS

• Communication: Emails, Collaboration and social media tools.

• Time Management: Team management, Team work, Team leadership, Problem Solving, Multitasking, Organizing, Goal setting & meeting goals.

• Project Management: Leadership, Communication.

• Interpersonal Skill: Verbal communication, Decision-making, Problem-solving, Listening skills, Assertiveness.

• Computer: Proficient: Microsoft Office (Word, Excel, PowerPoint, Outlook), Internet Research Savvy

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