Network Support
Resume:
Kishor Shah
** ******* **, ******** ****, ONTARIO. TEL: 416-***-****/416-***-****
PROFILE
M.Sc., BEng, CCIE (written), CCNP CCNA (R-S, Security), CNE, CNA MCP
Over 15 years of technical support experience in the IT technology industries
In-depth knowledge of computer hardware, network topologies, routing protocols and software application packages
Implementation of maintenance procedures and providing quality after-sales service strategy
Confident with Network and technical support abilities with required certifications including CCNA, CCNA Security, CCNP, CCIE (written), and PMP Candidate.
Systems Administrator – supporting LOB and over 1200 users’, LAN technologies, internet/intranet / cross-connecting multi-platform hardware, networks, servers Desktops
Technical skills – extensive hands-on experience in hardware/software troubleshooting, system integration and a desire to learn new technology
Proactive, dedicate to customer service, Resourceful, committed and available 24X7
PROJECT HISTORY
Project 1 May 2017 – Jan 2018
Rogers Communication Inc
Platform specialist
Project Description:
EOL and datacenter decommissioning and replacement of network gears.
WAN circuit upgrade
Task performed:
Performed configuration/implementation of Cisco 4400 series routers, Nexus 9K, 7K, 4500, 3700 and 3800 series switches as part of DC and WAN upgrade on the corporate/black network and EoL projects
In addition to decommissioning and secured disposal of the network devices including Cisco/Juniper FW, routers and switches, also performed MACD following ITIL base change/incident management (SNOW, Remedy) process in the corporate network environment
Updated network drawings and WAN diagrams using Visio and other documents on SharePoint for the future use.
Prepared checklist upon completion of each implementation and updated various tools including DNS, HPNA, NETCOOL, IPAM.
Liaise with various groups including DNS, Netcool and IPAM groups for either adding/deleting the devices from the DNS, monitoring and reclaim WAN and device IPs
As a member of project team implemented network related corporate client requests in timely manner
Liaise and engaged various groups including server team, desk side for deployment and troubleshooting of the network devices in the IT infrastructure environment
Verified, validated and additionally performed auditing of the completed work by the team members
Project 2
Telus (Suncor Energy) Aug 2014 – Nov 2016
Network Specialist
As a member of the Network Operations Centre team, provided onsite support for wired and wireless data network design, estimate preparation, planning, site assessment, and implementation, and actively monitored, managed and maintained the Suncor Enterprise Production Network in global environment (data centers, populated with Juniper and Cisco devices, located in Calgary, Markham, Mississauga, and the UK).
Additionally, performed project related activities and administration in configuring various network devices (Juniper VC, Cisco -Nexus, Avaya/Nortel, F5, Riverbed) upgrading the Client's network as and when necessary.
Performed administration and troubleshooting of Router, switches,Firewall, WAAS,F5-LTM load balancer, Wireless network using various tools including packet sniffer, syslog, nGenius, Cisco prime etc., demonstrating sound judgment and decision-making skills in identifying, resolving, and escalating issues as required.
Used in-depth knowledge of and experience with current ITIL standards and industry best-practices to manage and support Suncor’s Global Data network (Juniper switches, Cisco switches, routers, FW, WLC, Aps, UPS, various networking protocols (OSPF, BGP, HSRP, DMVPN based on TCP/UDP)), in order to provide a reliable, high-density network that supported the client’s service requirements, administrative requirements, public facing guest networks, and third-party requirements.
Proactively identified risks and reactively responded to issues, prioritized required tasks, and resolved issues using tools such as Remedy, CRM SM, HP-Opsware, device log, sys log, Cisco Prime Infrastructure, and IPAM.
Proactively monitored alerts related to power failures, configuration management, documents, and change management, leveraging various tools, including enterprise Incident and change management software (CRM, Remedy), Smart-Ionix, StruxureWare, syslog, device log, Infoblox (IPAM), ITSAM, Visio, etc.
Conducted site assessments and audits of horizontal cable pathways, fibre and copper cabling, switching, racking, powering and other supporting infrastructure as required to identify vulnerabilities in the client’s network environment and opportunities for improvement.
As a self-directed, highly motivated, and results-oriented member of the team, took ownership of critical incidents impacting the network until resolved within strict SLA timeframe. Managed communication with the clients with timely updates about the work progress and RFO.
Extensive experience with enterprise-grade Cisco and HP data networking hardware and wireless network hardware, including Nexus, Catalyst, HP Procurve and Juniper VC.
Performed physical installation of various network gears including Cisco/Juniper routers switches, controllers, APs, server equipment, UPS peripheral, and cabling in the datacenter environments and globally-dispersed sites.
Configured and supported Cisco switches and End Points (Access Points) for an existing voice grade guest wireless network.
Worked as a team player, demonstrating excellent written and verbal communication skills, and well-developed interpersonal skills to perform day-to-day incident/problem solving, configuration, moves, additions and changes enhancing fine tuning the enterprises network, and to provide end user support related to VOIP/IP phones, PC issues and configuration using various tools including Cisco UCM and RDP tools.
Project 3
William Osler Healthcare May 2014– Jun 2014
Network Analyst
Migrated Cisco 4500 to 6500 in VSS environment, including implementing OSPF routing, HSRP and migrating Data, VOIP and WLAN VLANs
Decommissioned retired Cisco, HP switches and other network gears
Project 4
HP Canada Jan 2012– Mar 2014
Technology Consultant III/Sr. Data Network Engineer
Provided life cycle management (LCM) support and recommendations in wired and wireless data network design, estimate preparation, planning, site assessment, and implementations, including an HW/IOS upgrade (Cisco/HP switches/routers, wireless devices) for dozens of HP clients.
Assisted with wired and wireless network design, including VTP, VLAN, DHCP configuration and IP Address management for various outsourced clients, using in-depth knowledge and extensive experience with current ITIL standards and industry best practices required to provide a reliable high density network that supported the client’s service, administrative, and third-party requirements, as well as their public-facing guest networks.
Worked with VOIP and Desktop support groups and provided first line support IP phones and PC for over 100 users
Conducted site assessments and audits of horizontal cable pathways, switching, racking, powering, and other supporting infrastructure to provision, recommend, install and implement Cisco/HP network refresh projects for client compartments within HP Datacenters.
Sourced, deployed, and configured enterprise-grade Cisco and HP data networking hardware, including Cisco/ HP routers and switches (Routers C3945, C2921,C1921 C7200 Cisco switches Nexus 7K, 5K, 6513, 6513E,3750,3750X 3550,3560,2950 Hp-Procurve 5406zl, 3500yl) for various accounts including Provincial Governments, Telco companies (Allstream, Rogers, COGECO) and Retailers, either as a cost savings measure or to improve performance.
Participated in monitoring/analyzed existing hardware/ network capacity and recommended hardware upgrade for Government of Alberta that were subsequently replaced and implemented for better performance
Updated and maintained HP managed clients’ equipment inventory, network documents and Visio drawings
Created and maintained ITIL based change management, incident management and engineering work order (EWO) and Remedy Change Management tool
Took ownership and lead role for network related infrastructure projects, including implementation of a voice-grade wireless network hardware refresh/upgrade, client migration and hardware upgrade, IOS roll-out and engaged various teams namely security and servers for timely delivery.
Recommended, procured required hardware and assisted in DC migration for clients
Liaise with Telco in bringing in new circuits, cutover and extending DWDM links for VLAN extension between the Data Centers
Responsible and implemented necessary changes/upgrade (HW/SW) and engaged teams when necessary improve network performance for clients through the MACD process
Analyzed and troubleshot network related issues 24X7 following Incident management using various tools like MDL, Redfish, Wire shark, Sniffer, port scan etc.
Provided Hands and Eye supports for network gears installation, cabling, circuit connectivity/testing, troubleshooting and decommissioning of legacy equipment in the HP data centers
Assisted the VOIP team in troubleshooting and configuration of Cisco IP phone and end users PC
Provided level 2 and 3 support on LAN /WAN and coaching to new hires.
Project 5
Teranet Jun 2011– Nov 2011
Network Specialist
Installed and configured Cisco routers (2851/2951/2911) and switches (2960) for Land Registry Offices across Ontario (Service Ontario) Also modify configuration on the exiting router and carry out the fail-over testing
Deployed Cisco routers as CME / SRTS. Setup VOIP/ IP Phones, end point devices, PCs etc. Providing connectivity to Telco network and troubleshoot issues
Provide day two support and troubleshooting issues related to VLAN, OSPF, EIGRP and network connectivity of various peripherals including PCs and printers
Extensive travelling across Ontario
Project 6
IBM Apr 2011– May 2011
Network Consultant
Configured Cisco routers (2900/800) and switches (3560, 3750, 2960) for Loblaw’s stores and outlets
Implemented of the configured routers and switches for DE-NAT at various stores within Ontario
Troubleshooting issues related to VLANs, OSPF, BGP and network connectivity of various peripherals including POS, Wireless, PC, Scanners, Photo lab Gas Bar etc on the day of cut-off
Provided connectivity to Loblaw Central site through MPLS and VPN
Prep work for the existing store inventory and discovery of the NATTED devices and configuration
Post implementation of troubleshooting and updating the Visio based Network diagrams Check-list and Master IP Subnet on the Loblaw’s Enterprise Network Planning site on SharePoint
Project 7
Bank of Montreal Mar 2007– Feb 2011
Network Technical Analyst
Participated in enterprise infrastructure projects including WCC-Exit, (Decommission of the Site) Raritan, TACACS, Code upgrade, PDU, Avaya, Network inventory, Cisco/Nortel Switches, Brocade including and FW Juniper, Checkpoint and Tower Refresh, providing wired and wireless data network design, estimate preparation, planning, site assessment, and implementation services to meet the client’s requirements.
Conducted site assessments and audits of horizontal cable pathways at specific client sites, and prepared and updated inventory and checklist of the network equipment including Cisco/Nortel/Juniper/Avaya routers, switches, FW, WAAS and GSS load balancer installed at various datacenters.
Installed and implemented wired and wireless Network equipment including Juniper, Cisco/Nortel Routers, Switches, (3750, 6500 Nortel 5520, 5530 etc.) Avaya VOIP, Wi-Fi technology and Checkpoint Firewalls to provide a reliable, high-density network that supported the client’s service requirements, administrative requirements, public facing guest networks and third party requirements, using in-depth knowledge of and experience with current standards and industry best practices.
Assisted Avaya and engineering team in implementing and troubleshooting VOIP technology
Decommissioned and disposed of over 1,000 Nortel and Cisco legacy and then-current network devices including Frame-Relay and ATM, HSM equipment at the WCC/SCC sites.
Provided post implementation support for the network changes requested by line of businesses and projects within SLA
Assisted and provide the first line support and Voice and firewall teams in resolving the network and Avaya (VoIP) Checkpoint/Net Screen firewalls related issues.
Implemented TACACS+ and other Security features for enterprise-grade data networking hardware including Cisco 3750, Nortel 5520 and HP switches and routers in the Corporate WAN environment.
Upgraded verification of codes, for the Nortel 5520/Cisco 400X /3750/6500 switches
Supported installation and implementation for the migration of ENSA (Enterprise network system Architecture) from the Bell Managed HSM to Allstream Wavelength high speed carrier at multiple sites
Assisted in the maintenance of asset management records
Organized and assisted vendor/service providers’ visits to carry out installation of network equipment, voice and T1 and Frame-Relay circuits, requested by various lines of business (LOB)
Assisted in relocating over 250 servers and network equipment to BCC and SCC
Participated in projects and team meetings, interaction with other departments, initiating escalation, change records and advisory notes to users when impacted
Created and maintained ITIL-based (Remedy-7) change management, incident management and engineering work order (EWO)
Developed working relationship with various technical groups including PMs, Account managers, colleagues within the organization besides and Telco and vendors
Project 8
Bank of Montreal Aug 1999– Feb 2007
Senior System Administrator Provided an Second line support to over 1200 desktop and peripherals
Executed a number of projects including migration from Widows 98 to XP, conversion from token ring to Ethernet, PC refresh, Site Backup, users relocation McAfee rollout on desktop and windows servers
Participated actively in conversion of Email system from Lotus Notes to Microsoft Exchange
Responsible for virus detection and prevention activities for both servers and desktop computers, Lotus Notes upgrading and implementing Secured Remote access to Bank Network
Managed Window 2000/2003/ Novell AD/NDS system Administrator functions including installations of various application, creation and management of the users accounts as per Bank standard
Troubleshoot and monitored Windows 2003/ Novell servers wellness check, network performance and users accounts using various tools like Sniffer, NWadmin, ESM, and Remote Control etc.
Provided coaching and guidance to junior/contracting staff and the users
EDUCATION / PROFESSIONAL DEVELOPMENT
Master of Science-Digital Techniques, Herriot-Watt University, Edinburgh, UK
Bachelor of Engineering, Electrical/Electronics, University of Bombay (Mumbai), Mumbai, India
CERTIFICATIONS AND SHORT COURSES
CCIE (Written), CCNA, CCNA –Security, CCNP, JNCIA and HP0-Y30
MCP, CNA and CNE 5, DNS, DHCP
Microsoft Windows 2003 Professional and Server course
Managing a Microsoft Network Environment
TCP/IP Protocol and Services
PMP candidate
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