Customer Service Data Entry
Resume:
Natalie Jenkins
Superior Client and Customer Service Associate
Warsaw, VA 22572
*********@***.*** - 804-***-****
Committed and motivated Administrative Assistant with exceptional customer service and decision making
skills. Strong work ethic, professional demeanor and great initiative. Over 25 years of Non-Profit Association
experience.
WORK EXPERIENCE
Service Coordinator
Home Instead Senior Care
Warsaw, VA
-
March 2017 to Present
Responsibilities:
-Reflect the values of Home Instead Senior Care
-Answer incoming calls in a friendly, professional and knowledgeable manner.
-Assist with creating and maintaining client and caregiver schedules with an emphasis on high quality matches and the development of extraordinary relationships.
Assist with monitoring, and logging client and caregiver activity utilizing the software system.
-Assist with recognizing opportunities to increase service hours to enhance quality care.
-Assist with new client inquiries over the phone in a knowledgeable a manner, enter the information into the software system and work with team to communicate and prepare for the care consultation.
Store Manager
Shop For Haven's Sake
Warsaw, VA
-
April 2014 to June 2016
• Manage the overall efficient and profitable operation of the store.
• Source, select and develop volunteer and paid staff.
• Prepare work schedules and payroll for staff
• Perform daily reconciliation of revenue
• Complete the financial records in the daily general ledger
• Create merchandise plans
• Manage cash, credit card transactions and bank deposits
• Promote excellent customer service among staff and volunteers
• Process and create sales projection in word and excel reports
Revenue Administrator
APIC
Washington, DC
-
August 2010 to August 2012
Processing Membership, Educational Courses and Subscriptions for the Association in iMIS software.
Reconciling Web orders and financial transactions Processing refund requests and general
administration of the iMIS database.
Administer daily bank deposits Responding to customer inquiries Create and process invoices
Administer A/R collections Serve as sales associate onsite at the Annual Conference Responsible for
A/R filing and credit card security for the Accounting department APIC administrator for the financial
auditors.
Education Project Coordinator
APIC
Washington, DC
-
August 2010 to August 2012
Washington
Coordination of live educational offerings including the annual convention.
High visibility with the membership and significant interaction with participants and speakers.
Coordinate and provide registration, abstract and speaker management.
Serve as primary annual convention on-site contact for speakers.
Coordinate slides/presentations, handout materials, speaker biographies and program resource materials for the convention and courses.
Support financial management by preparing honorarium check requests, providing and tracking returned
expense reports and tracking and reporting registration numbers.
Coordinate committee conference calls and projects.
Update and maintain the annual convention and education pages on the APIC website.
Provides customer service both internally and externally Coordinate all logistics for spring and fall
annual convention committee meetings.
Accounts Payable and Payroll Specialist
Community Clinic, Inc.
Rockville, MD
-
October 2007 to June 2008
Account Payables Receive and voucher invoices; allocating charges to the correct account and program
codes.
Entering data in Platinum Obtaining authorization signatures Post voucher and payments in Platinum
Print and mail checks Prepare deposits Post deposits to the GL Creating and establishing account codes and batches Miscellaneous accounting functions Process Payroll for approximately 96 employees
including taxes, garnishments/levy, 401K and 403B plans, child support deductions Setting up Medical,
Dental, Vision and Hospital insurance deductions Creating and allocating Journal Entries.
Finance/Grant Administrator
American Astronomical Society
Washington, DC
-
May 2003 to May 2007
Facilitate A/R and A/P functions; review and prepare invoices and vouchers for payment Prepare
monthly transaction spreadsheets and summaries Process cash and check payments Review timesheets and process payroll Audit bank statements and accompanying checks Oversee functions (i.e.,
submissions, editing, payments, electronic publishing) and handle inquiries associated with online Job
Register Maintain vendor records Administer Grant proposals.
Senior Communication/Client Services Associate
Mortgage Bankers Association of America
Washington, DC
-
March 1994 to May 2003
Senior Communication/Client Services Associate
Researched and resolved diverse customer issues and concerns Managed subscription operations for
Mortgage Bankers Magazine under the Communication department As a Client Services Associate my
responsibilities included: Registration processing Troubleshooting customer requests Overseeing onsite
registrations for several major conferences and seminars Managing onsite staff Supervised registration
data base integrity Reconciling onsite registrations and revenue and the opening and closing of the conference registrations.
Clerk/Data Entry Operator/Receptionist
Norrell Temporary Services
Washington, DC
-
January 1991 to October 1993
Performed general office duties and data entry functions for clients such as Coopers & Lybrand, Fannie
Mae and Washington Hospital Center.
Account Clerk
CAPFORM Contracting, Inc.
Upper Marlboro, MD
-
October 1989 to January 1991
Maintained A/R and A/P.
Performed general bookkeeping functions.
Distributed payroll.
Performed general office (e.g., typing, filing) and receptionist tasks as required.
Contract and Procurement Clerk
Department of Transportation
Federal Highway Administration
Washington, DC
January 1988 to July 1989
Washington, DC
Processed requests and bid proposals training Contract Specialist.
Prepared associated correspondence as required.
Maintained financial records.
EDUCATION
Business
Chesapeake Business Institute
Washington, DC
1986
Broadasting
Columbia School of Broadcasting
Alexandria, VA
1985
Business Administration
Strayer University
Washington, DC
General Studies
Prince Georges Community College
Largo, MD
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