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Customer Service Data Entry

Tappahannock, Virginia, 22560, United States
May 21, 2018

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Natalie Jenkins

Superior Client and Customer Service Associate

Warsaw, VA 22572 - 804-***-****

Committed and motivated Administrative Assistant with exceptional customer service and decision making

skills. Strong work ethic, professional demeanor and great initiative. Over 25 years of Non-Profit Association



Service Coordinator

Home Instead Senior Care

Warsaw, VA


March 2017 to Present


-Reflect the values of Home Instead Senior Care

-Answer incoming calls in a friendly, professional and knowledgeable manner.

-Assist with creating and maintaining client and caregiver schedules with an emphasis on high quality matches and the development of extraordinary relationships.

Assist with monitoring, and logging client and caregiver activity utilizing the software system.

-Assist with recognizing opportunities to increase service hours to enhance quality care.

-Assist with new client inquiries over the phone in a knowledgeable a manner, enter the information into the software system and work with team to communicate and prepare for the care consultation.

Store Manager

Shop For Haven's Sake

Warsaw, VA


April 2014 to June 2016

• Manage the overall efficient and profitable operation of the store.

• Source, select and develop volunteer and paid staff.

• Prepare work schedules and payroll for staff

• Perform daily reconciliation of revenue

• Complete the financial records in the daily general ledger

• Create merchandise plans

• Manage cash, credit card transactions and bank deposits

• Promote excellent customer service among staff and volunteers

• Process and create sales projection in word and excel reports

Revenue Administrator


Washington, DC


August 2010 to August 2012

Processing Membership, Educational Courses and Subscriptions for the Association in iMIS software.

Reconciling Web orders and financial transactions Processing refund requests and general

administration of the iMIS database.

Administer daily bank deposits Responding to customer inquiries Create and process invoices

Administer A/R collections Serve as sales associate onsite at the Annual Conference Responsible for

A/R filing and credit card security for the Accounting department APIC administrator for the financial


Education Project Coordinator


Washington, DC


August 2010 to August 2012


Coordination of live educational offerings including the annual convention.

High visibility with the membership and significant interaction with participants and speakers.

Coordinate and provide registration, abstract and speaker management.

Serve as primary annual convention on-site contact for speakers.

Coordinate slides/presentations, handout materials, speaker biographies and program resource materials for the convention and courses.

Support financial management by preparing honorarium check requests, providing and tracking returned

expense reports and tracking and reporting registration numbers.

Coordinate committee conference calls and projects.

Update and maintain the annual convention and education pages on the APIC website.

Provides customer service both internally and externally Coordinate all logistics for spring and fall

annual convention committee meetings.

Accounts Payable and Payroll Specialist

Community Clinic, Inc.

Rockville, MD


October 2007 to June 2008

Account Payables Receive and voucher invoices; allocating charges to the correct account and program


Entering data in Platinum Obtaining authorization signatures Post voucher and payments in Platinum

Print and mail checks Prepare deposits Post deposits to the GL Creating and establishing account codes and batches Miscellaneous accounting functions Process Payroll for approximately 96 employees

including taxes, garnishments/levy, 401K and 403B plans, child support deductions Setting up Medical,

Dental, Vision and Hospital insurance deductions Creating and allocating Journal Entries.

Finance/Grant Administrator

American Astronomical Society

Washington, DC


May 2003 to May 2007

Facilitate A/R and A/P functions; review and prepare invoices and vouchers for payment Prepare

monthly transaction spreadsheets and summaries Process cash and check payments Review timesheets and process payroll Audit bank statements and accompanying checks Oversee functions (i.e.,

submissions, editing, payments, electronic publishing) and handle inquiries associated with online Job

Register Maintain vendor records Administer Grant proposals.

Senior Communication/Client Services Associate

Mortgage Bankers Association of America

Washington, DC


March 1994 to May 2003

Senior Communication/Client Services Associate

Researched and resolved diverse customer issues and concerns Managed subscription operations for

Mortgage Bankers Magazine under the Communication department As a Client Services Associate my

responsibilities included: Registration processing Troubleshooting customer requests Overseeing onsite

registrations for several major conferences and seminars Managing onsite staff Supervised registration

data base integrity Reconciling onsite registrations and revenue and the opening and closing of the conference registrations.

Clerk/Data Entry Operator/Receptionist

Norrell Temporary Services

Washington, DC


January 1991 to October 1993

Performed general office duties and data entry functions for clients such as Coopers & Lybrand, Fannie

Mae and Washington Hospital Center.

Account Clerk

CAPFORM Contracting, Inc.

Upper Marlboro, MD


October 1989 to January 1991

Maintained A/R and A/P.

Performed general bookkeeping functions.

Distributed payroll.

Performed general office (e.g., typing, filing) and receptionist tasks as required.

Contract and Procurement Clerk

Department of Transportation

Federal Highway Administration

Washington, DC

January 1988 to July 1989

Washington, DC

Processed requests and bid proposals training Contract Specialist.

Prepared associated correspondence as required.

Maintained financial records.



Chesapeake Business Institute

Washington, DC



Columbia School of Broadcasting

Alexandria, VA


Business Administration

Strayer University

Washington, DC

General Studies

Prince Georges Community College

Largo, MD

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