Customer Service Representative

Stephanie Ann Enos

**** ******* *****, *********, ** 44411

Cell: 330-***-****

****************@*****.***

Summary

My objective is to obtain a challenging and rewarding position with a company that will allow me to utilize my skills and experience. Dedicated and focused Office Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights

Microsoft Office proficiency

Time management

Excel spreadsheets

SAP

Professional and Meticulous, Attention to detail

Strong problem solver, Results-oriented

Resourceful, Self-directed

Dedicated Team player,Self-starter.Strong interpersonal skills Joann: September 2017 - March 2018

Customer Service Representative: Hudson, Ohio

Temporary position with Pivot Staffing: Answer phones to place orders, to take complaints and send to Supervisor team if unable to handle the complaint. Replace orders that were wrong and reorder the items for them, To maintain 45+ calls a day. Good customer service at all times even during the times the customer is upset or having trouble placing orders, so I placed the order for them or talked them thru the process while they are on the the Joann websi te.

Scanlon & Elliott Attorneys at Law: August 2017

Temporary Position: Legal Assistant: Akron, Ohio

Answered all incoming calls, Prepared new client paperwork and sent out letters to all the company's, facilities or to whom that information was needed to proceed with the lawsuit. Assisted the Paralegal, with paperwork that needs to be processed and contact clients if necessary. Set up appointment for the lawyers. And all necessary clerical duties that were asked of me. County Fire Protection: March 2017 - May 2017

Administrative Assistant: Kent, Ohio

Accounts Receivables (Quickbooks), Managed reception area, greeted all customers, processed payments for products purchased in the office. Sent out past due invoices also called past due accounts. Processed incoming payments from mail and phone in payments. Homesite Insurance: March 2016 - September 2016

Customer Solutions Representative: Akron, Ohio

Homeowners insurance: Took care of existing customers went over homeowners and renters insurance, Confirmed coverages, made changes to plans if needed, took payments (check & credit cards). Had to increase or decrease policies per clients recommendations. Also training to get Homeowners Licences.

Credit Bureau Systems: June 2014 - April 2015

CSR, Operator/Accounts Receivable: Paducah, Kentucky I worked in the Accounts Billing Service Department (Hospital billing department) I was responsible for setting up payment arrangements for the patient billing department. CSR's had to learn to process up to 70 different hospital health insurance policies, go over the policy with the patient and if the insurance was not billed to get information to the team that handled this process. As a CSR we were responsible to take incoming calls and to make outgoing calls also to the patients too set up payment arrangements or to take payments that were due or overdue. In December of 2014 I was promoted to Operator/Accounts Receivable in this position I answered calls that were then transferred to the CSR team. I then processed incoming mail, processed payments that we received in the mail when done, they were sent to accountants to ready them to be deposited. I was also responsible for working on reports and confirmed that all payments were posted correctly and all information was correct.

Paducah Area Transit System: December 2005 - March 2014 Office Manager: Paducah, Kentucky

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained electronic and paper files.*Quickbooks (accounts payables and receivables)*Certified in Drug and Alcohol screening*Hiring of new employees*Scheduling for office staff and drivers*Data entry*Prepared deposit from the moneys collected by the drivers I counted and logged in computer and given to one of the Administrative staff to take to the bank*Data entry for Medicaid trips*Helped with end of the month Department of Transportation reports.*Handled the paperwork and approved transportation for the American Disability Act*Ordered all office supplies*Took care of passenger complaints and problems or when they wanted to let us know how one of the drivers had gone above and beyond their normal duties. I had learned so many things over the years I had been there I really enjoyed the staff that I had worked with. Harrah’s Metropolis Casino: June 2002 - December 2005 Executive Host: Metropolis, Illinois

Establish and maintain personal VIP guest, Increase growth of revenue and maintain great customer relations to increase revenue. To walk the casino and to make sure that the VIP guest were taken care of, that includes food, hotel rooms, limousine, and any other needs that they requested.

Monumental Life Insurance Company: July 2001 - December 2001 Life and Health Insurance Agent: Paducah, Kentucky Licensed to sell Life and Health insurance, Maintain existing accounts and to create new accounts by making phone calls and going door to door to increase my existing customers and policies. Lynx Services: February 2000 to June 2001

Customer Service Representative: Paducah, Kentucky Received incoming calls for glass claims for insurance agencies, Contacted the glass company for the client to set up the time and place they would be able to get their glass replaced in their vehicles. Confirmed all information and made changes when necessary. Education

GED: P aducah, Kentucky: 1 986:

Maplewood Joint Vocational School - R avenna, Ohio: 1983 -1984 Administrative Office training: computer, typing, all office equipment. Streetsboro High School: Streetsboro, Ohio: 1982-1983

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