Customer Service executive
Resume:
AKINYOSOYE OLUWASEYI OMOLADE
**A,ADEDIRAN AJAO CRESCENT, OFF AKINFE STREET,AJAO ESTATE,
ANTHONY VILLAGE, LAGOS.
TEL: 070********, 090********.
Emai: ********.**********@*****.***
CAREER OBJECTIVE: I am keen to work for a progressive organization in a highly motivating and
challenging environment that provides the best opportunities to grow and utilize my potentials to the
fullest, in order to achieve the organizations goals and also adding value and developing myself so as
to achieve success in everything I do.
PERSONAL DATA:
Date of birth: 29th April,1985
State of origin: Ondo state
Local Gov’t Area: Ondo west
Marital status: Married
Religion: Christianity
Sex: Female
PERSONAL PROFILE: Oluwaseyi is a self-motivated person with in-depth knowledge in customer retention activities in a digital television environment. I have hands –on experience in carrying out continuous programs and schemes that aid the efficient execution of retention strategies. I possess good interpersonal relationship, strong work ethics and excellent organizational and leadership skills. I am also good at multitasking.
CAREER EXPERIENCE/EMPLOYMENT HISTORY
JANUARY 2017 TILL PRESENT: Multichoice Nigeria Limited.
Department: Sales and Marketing Management
Unit: Churn
ROLES/RESPONSIBILITY
-saddled with floating and facilitating promotional campaigns.
- liasing with other ancillary departments in case of schedule promo change.
-Ensure targeted market segments are well collated and sent to appropriate departments after each campaign.
-Ensure customers get timely SMS/EMAIL notification of intending promotional campaigns.
-Ensure team members and co- facilitators adhere strictly to rules of promos and campaigns.
SEPTEMBER 2015 TO JANUARY 2017.
Department: sales and Marketing Management
Unit: customer retention
ROLES AND RESPONSIBILITIES
-Attending to subscription complaints and queries, using the organization’s products and business policy to resolve such complaints accordingly.
- Drive and implement initiatives to win back customers thereby increasing subscribers base.
-Establishing and maintaining good work relationship with customers.
-Giving timely feed back to management via report writing in order to take proactive measures at increasing revenue.
-Developing a proactive and targeted strategy that will reduce subscribers attrition.
-Engaging in continuous retention strategy to help retain customers.
JUNE2012 TO AUGUST 2014: KOK Visibility Edge Limited, Ikeja, Lagos.
Department: Customer Service Officer
ROLES/RESPONSIBILITIES:
Attending to clients complaints and requests
Establishing and maintaining excellent work relationship with clients.
Performing other Administrative roles.
JUNE 2012 TO MAY 2013: NYSC KOK visibility Edge Limited.
Job function: performing all customer service and administrative roles.
JUNE 2008 TO DECEMBER 2008
INDUSTRIAL TRAINEE: Tony chegwe & co. ( Estate surveyors and Valuers)
Job function: performing all job functions of an estate officer; sourcing and scouting for properties for clients. And also inspecting and letting out of such premises to potential clients.
EDUCATIONAL BACKGROUND/QUALIFICATION
YEAR
INSTITUTIONS ATTENDED
AWARD
2018 TILL PRESENT
Ahmadu Bello University, Zaria, Kaduna State.
M.B.A( In- view)
2003-2010
Obafemi Awolowo University, Ile-ife, Osun State.
B.SC Estate Management
2013
Nigerian Institute of Management, Lagos.
Proficiency certificate in Management
2001
Lagos Anglican Girls’ Grammar School, Lagos.
WASSCE
Skills
-Proficient in the use of Microsoft office, Microsoft excel and power point
-Good listening and Questioning skills
-Analytical and problem solving skills
-Excellent verbal and written communication skills.
-Ability to work in a team and a willing to learn spirit.
TRAININGS
-Code of business ethics and conduct
-Negotiating for results
-Successful negotiations
INTEREST
- Music
- Travelling
- Trying new things and meeting positive minded people
REFRENCES: Available on request
Contact this candidate