Ms Office,Tally & Peach tree, customer orientation

SOUMYA.V.B

******.**@*****.*** Contact No: 055-*******

CAREER OBJECTIVE

To employ and leverage my skills in order to meet the objectives of the organization and to grow with it and to obtain a challenging position in a progressive organization, where I can continue to make a positive contribution and accept a good growth oriented environment. WORK EXPERIENCE

Nov 2014 to Dec 2016

Cashier cum Receptionist: New Apollo Polyclinic Karama, Dubai

Attend guests, welcoming, directing and announcing them appropriately

Answer, screen and forward any incoming phone calls while providing basic information when needed.

Update appointments and organize meetings/appointments

Receive and sort daily mail/deliveries/couriers

Enter data enquiry into the system and review for accuracy.

Manage the enquiry/admission process as an ambassador for patients who meet the admissions requirements.

Face to face interactions with patients for the queries

Establish loyal successful relationships with all external and internal customers.

Receiving payments as cash and credit bills

June 2013 to Oct 2014

Assistant Accountant: Excel Graphics General Trading Al Qusais, Dubai, UAE.

Preparing quotation letters, and follow-up, coordinating with sales staff for the execution of orders.

Verifying physical stock sheet with system stock on weekly basis.

Preparing day to day transactions, keeping cash books, sales, purchase & stock register.

Preparing DO and Invoices of Sales, Service invoices.

August 2010 to Feb 2012

Accountant/ Secretary: Decision Furniture &Décor Mat. Ind. Sharjah, UAE.

Prepare the details, projects and contracts of each client.

Prepare day to day purchase invoices and Data entry for business transactions.

Prepare the Quotations, Invoices for each client. And monthly salary sheet for the workers.

Organizing and storing paperwork, documents and computer-based information.

Ensure accurate and appropriate recording and analysis of revenues and expenditures.

Develop and maintain financial data bases and Monthly Bank Reconciliation Statements.

June 2009 to May 2010

Counter cashier cum Receptionist: Info Network Management Co. Ltd, Cochin. India.

Answer phones and respond to customer enquiries.

Collect the cash and cheques day by day transactions.

Supervising the work of Telesales and Marketing staff, monitoring the workload and work rate.

Update appointments and organize meetings/appointments.

Establish loyal successful relationships with all external and internal customers.

June 2006 to March 2009

Customer Care Executive: Bharathi Airtel Retailer Helpdesk in Magus Customer Dialog Pvt Ltd, Cochin. India.

Provide customers with service information. Answer phones and respond to customer requests.

Identify, research, and resolve customer issues using the computer system

Recognize, document and alert the supervisor of trends in customer calls.

Provide customers with product and service information.

Maintain and assure customer satisfaction.

EDUCATIONAL QUALIFICATION

Bachelor of Commerce (Bcom) from Calicut University, Kerala, India .

Diploma in Computer Accounting ( Tally, Peach tree )

Master Accounting from Accounts Academy Challakudy .Kerala. India. COMPUTER KNOWLEDGE

Microsoft Office: MS -Word and Excel (Advanced), Power Point.

Computerized Taxation

Tally ERP 9

Peach Tee, DAC Easy, Tata-Ex

LANGUAGES KNOWN

English, Hindi, Malayalam (Read, Write, Speak)

Tamil (Speak)

PERSONAL PROFILE

Date of Birth : 30-05-1985

Sex : Female

Marital Status : Single

Nationality : Indian

Mobile : +971*********

Personality Traits : Logical approach to problem solving. Adjustability with every Situation.

Fast learner, Self-disciplined.

Good at team work.

Good command over English, Hindi and Malayalam, Tamil. Passport No. : R 0951272

Visa Status : Visit Visa up to 10/03/2018

DECLARATION

I do hereby declare that all the information provided above are true to the best of my knowledge and belief. If I get this opportunity, I assure that I will sincerely meet your expectation. Place: Dubai

Date: 17/12/2017 Soumya.V.B.

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