Customer Service Representative
Resume:
Franchetta Williams
Hinesville, GA 31313
email:*****************@*****.***
Objective
Join an established and growing company at a challenging and rewarding position as a Customer Service Representative, which will allow me to utilize all my office multi-talented skills. Seeking position with career growth potential.
Work Experience
Aerotek
Cearstone/Chemtall
Human Resource Assistant
Inventory Department
February 2018- Present
Enter data into computer terminals to produce requisitions, disbursements or material receipts for all types of electrical construction, traffic control, street and sewer maintenance, Water Department inventory and general supplies. Check all documents for accuracy. Assist field and shop personnel in proper completion of disbursements and fill in of proper commodity codes.
Post requisitions and receipts to files and filing systems. Log many types of billings, general typing, filing, and computer terminal operation as required. File inventory related documents.
Assist in the physical receipt, disbursement, and storage of materials and supplies. Check materials against packing slips and purchase orders, and arrange for acceptance or rejection. Ensure materials are stored and secured properly. Code all materials and items that require code numbers. Monitor all stock/non-stock material levels. Inform proper personnel of reorder levels, for reorder action.
Verify accuracy of daily inventory transactions with material requisition and disbursement computer reports. Make adjusting entries accordingly to correct discrepancies.
Conduct physical inventory counts on a daily, yearly or periodic basis as established, report variances to supervisor for investigation and action.
SITEL
Toys R US/Inuit TurboTax
Customer Service Representative Tier 1
Call Center
October 25, 2017 – January 2018
Serve as Customer Service Representative for Toys R Us Department Store. I perform duties, such as, receiving inbound calls to assist customers on the needs pertaining to their accounts.
Responsible for taking in payments on accounts, creating, cancelling, and adjusting accounts according to the customer’s needs.
Generated outbound calls to assist customers on resolving account issues or discrepancies.
I assist customers with inquiries on products that Toys R Us offer including sales, discounts, price matches, Rewards and Club Member programs that they may be interested in joining or would like information towards purchasing in the future.
I multi-task between various applications systems to be able to aid the customer in any information that they are seeking.
Responsible for assisting customers with technical support on how to maneuver throughout Toys R US website and use the features and services provided.
Knowledgeable in (chat e-mail) inner office communication.
Experienced in Internet Explorer and Microsoft 10 Software
Experience in Avaya phone system
Volunteer
Cathedral of Praise
Financial Payroll/Tax Secretary
2014-Present
I am responsible for entering employee’s payroll information into the database system and generating paychecks on scheduled pay periods.
Responsible for submitting tax forms and payments to IRS and State monthly and annually
Responsible for generating W2 forms to employees for tax purposes annually
Convergys
Customer Service Representative Tier 1
Call Center
8/29/2017- 09/17/2017
Served as Customer Service Representative for Cabela’s department store. I perform duties, such as, receiving inbound calls to assist customers on the needs pertaining to their accounts.
Assisted customers with billing inquiries, payments, adjustments.
Assisted customers with inquiries on products that Cabela’s offer and may be interested in purchasing or would like information towards purchasing in the future.
Multi-tasked between various applications systems to be able to aid the customer in any information that they are seeking, and to be able to assist them in their account information and take care of their billing and payment needs.
Responsible for assisting customers with technical support on how to maneuver throughout Cabelas.com website and use the features and services provided.
Knowledgeable in (chat e-mail) inner office communication.
Experienced in Internet Explorer and Microsoft 10 Software
Experienced in Avaya phone system
Sykes Enterprises
Ancestry
Customer Service Representative 01/05/2017 – 03/02/2017
Call Center
Served as Customer Service Representative I performing such duties as taking inbound calls to assist customers with billing inquires and support.
Responsible for assisting customers with technical support on how to maneuver throughout Ancestry.com and use the features and services provided.
Knowledgeable in Spark (chat e-mail) inner office communication.
Experienced in Internet Explorer and Microsoft 10 Software
Experience in Avaya phone system
Sykes Enterprises
Zotec
Medical Billing and Coding Representative 07/05/2016 - 12/2/2016
Call Center
Served as Customer Service Representative performing such duties as, taking incoming calls to assist patients with their account and billing inquiries, and/or to assist in resolving any conflictions or concerns.
Responsible for assisting the patients with knowledge of the status of their accounts and how we could work together in providing customer satisfaction, such as; updating profiles and patient information, updating insurance information, making payment arrangements, and providing self-pay options.
Reviewed claims and initiated investigation for any billing and coding issues.
Utilized collection agencies when account became delinquent or required further financial or legal concerns.
Dealt with hospitals, attorney’s, collection agencies, and insurance companies in resolving issues with patients’ accounts, refilling claims, and being able to get them processed and finalized.
Followed all HIPPA guidelines for the safety and security of all patients account information.
Experience in Avaya phone system
Warrior Transition Unit/Fort Stewart, Georgia
Human Resource Assistant
03/ 2010 – 03/2013
Served as Human Resources Assistant performing the full range of personnel administration at the Battalion Headquarters level for all military personnel records, actions, and management of Active Duty, National Guard, and Reserve Component military personnel assigned to the Warrior Transition Battalion. Served as a customer service representative for the Battalion assisting soldiers with personnel related matters. Examined and post personnel records during in/out processing to ensure entries are accurate and complete, with necessary changes noted via the EMILPO (Electronic Military Personnel Office) database. Prepared letters, endorsements and memorandums. Ensured that proper documentation is completed and processed for a variety of military pay actions, including allotments, bonds, SGLI, (Service Members Group Life Insurance), TDY, and grade changes. Reviewed and distributed incoming correspondence. Reviewed outgoing correspondence for format, grammar, accuracy, conformance, completeness, coherence, and consistency. Entered training and educational data through APEQS (AMEDD Personnel Education & Quality System). Initiated and processed NCOER’s (Non-Commissioned Officer Reports), OER’s (Army Officer Evaluation Report, Military and Civilian Awards. Assisted military personnel by providing information on PCS moves, personnel actions, etc. Tracked and coordinated promotion actions monthly to include; coordination of promotion board, documents, and certificates. Maintained C10 (Recommendation List for Promotion of Enlisted Personnel) and FLAG (Report to Suspend Favorable Personnel Actions) Rosters.
Managed and coordinated with HRD (Human Resource Division) and MEDCOM (Medical Command) to maintain the Military Award Program.
Maintained a TDY (Temporary Duty) log, recording all TDY taken by unit personnel. Ensure all TDY travel vouchers are processed and reviewed for accuracy within 5 days of return to finance by transmittal letter.
Created, compiled, and maintained regular, emergency, convalescent, maternal, and transition leave and passes log, to include, sign in/out process and procedures as necessary.
Knowledgeable and experienced in specialized automation systems such as: EDAS (Enlisted Distribution & Assignment System), TOPMIS (Total Officer Personnel Management Information System), MEDPROS (Medical Protection System), MODS (Medical Operational Data Systems), DAMPS-A (Department of the Army Mobilization Processing System) and TOD (Tour of Duty System).
Skilled in using computer office programs, such as the Microsoft Office Package including Word, Excel, Access, Power Point, and Outlook.
US Army Corps of Engineer/Construction Division/Savannah, Georgia
Training Coordinator/Clerical Assistant/Supply Tech 03/2008- 03/2010
Served as Training Coordinator for the US Army Corps of Engineer in Construction Division. Assisted in development and finalization of Training Plans. Inputted training courses into DBase Programming and advises management on effective methods and techniques for achieving training goals. Responsible for monitoring overall training costs; verifying expenditures costed, and assuring allocation is not exceeded. Maintained a matrix of training history for each team member through ATMP (Automated Training Management Program). Prepared training documents, tracks training budget, queries CEFMS (Corps of Engineers Financial Management System) to maintain budgetary control. Contact and make references through the Human Resources Department, various Educational Institutions, Supervisors, Team Members, and Management Officials, to assess training needs and locate available training courses.
Primary Timekeeper for the Quality Assurance team in the Savannah District Office. Entered, updated, and corrected all timekeeping data for civilians, as well as, soldiers into CEFMS.
Sustained the role of Supply Technician for Construction Division. Responsibilities included contacting vendors to obtain product and/or services, price, availability, and delivery schedule. Selected products, using IMPAC credit card system, for purchase by proper part number, price reasonableness according to market price. Prepared, made suggestions, and submitted documentation to change stock or model numbers, cancel items, increase quantities ordered or received change stock or model numbers for similar information.
Received and screened visitors and telephone calls. Typed a variety of material including forms, letters, personnel action requests, decision papers, reports, and memoranda. I reviewed incoming correspondence reports and requisitions and determined proper officials’ signature on outgoing distribution. Located and assembled records disposition and classified materials under Marks (Modern Army Record Keeping System). Duties also included, scheduling and arranging inner and outer office travel and conferences. Skilled in using computer office programs, such as the Microsoft Office Package including Word, Excel, Access, Power Point, and Outlook.
Wynn Army Community Hospital/Fort Stewart, GA
Medical Support Assistant 08/2005- 03/2010
Radiology, Labor & Delivery, Mental Health Department
Performed full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting.
Maintained all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
Responded to emergency calls, and notified emergency medical personnel.
Entered, manipulated, and/or retrieved information and data from automated systems.
Received telephone calls and visitors to the unit. Makes and cancels appointments, and obtains all medical records, x-rays, and laboratory results prior to patient’s arrival.
95th AG Battalion, Ft. Sill, Oklahoma
Human Resource Assistant
03/2002 – 08/2005
Served as Human Resources Assistant performing the full range of personnel administration at the Battalion Headquarters level for all military personnel records, actions, and management of Active Duty, National Guard, and Reserve Component military personnel assigned to 95th AG Battalion Ft. Still, Oklahoma. Served as a customer service representative for the Battalion assisting soldiers with personnel related matters. Examined and post personnel records during in/out processing to ensure entries are accurate and complete, with necessary changes noted via the EMILPO (Electronic Military Personnel Office) database. Prepared letters, endorsements and memorandums. Ensured that proper documentation is completed and processed for a variety of military pay actions, including allotments, bonds, SGLI, (Service Members Group Life Insurance), TDY, and grade changes. Reviewed and distributed incoming correspondence. Reviewed outgoing correspondence for format, grammar, accuracy, conformance, completeness, coherence, and consistency. Entered training and educational data through APEQS (AMEDD Personnel Education& Quality System). Initiated and processed NCOER’s (Non-Commissioned Officer Reports), OER’s (Army Officer Evaluation Report, Military and Civilian Awards. Assisted military personnel by providing information on PCS moves, personnel actions, etc. Tracked and coordinated promotion actions monthly to include; coordination of promotion board, documents, and certificates. Maintained C10 (Recommendation List for Promotion of Enlisted Personnel) and FLAG (Report to Suspend Favorable Personnel Actions) Rosters.
EDAS, MODS, DAMPS-A, MEDPROS, E-MILPO, IPERMS, TRANSPOC, ISM, AHRS, ATTRS, DIN-PACS, CHCS, CEFMS.
CURRENT SECURITY CLEARANCE: SECRET
TRAINING / EDUCATION:
Received GED 03/1991, Norfolk Skills Center, Norfolk, Virginia
I have training in SIDPERS Sustainment Course, Equal Opportunity Representative Course, Substance Abuse Prevention, Victim Advocate, and Combating Trafficking in Persons, HIPPA, Information Assurance, Army Suicide Intervention Skills Training, and Composite Risk Management.
I am currently attending college at Cameron University College. I am working to achieving my Bachelor’s Degree in Business Administration and a minor in Human Resource Management.
Franchetta Belcher-Williams
2142 Walberg Drive
Hinesville, GA 31313
*****************@*****.***
Sheletta Beverly
Business Administrator
Cathedral of Praise Ministries
406 S Main St
Hinesville, GA 31313
Tammy Jefferson
Human Resource Assistant Lead
Warrior Transition Battalion
1061 Harmon Ave.
Fort Stewart, GA 31314
Catherine Boyce
Human Resource Assistant Lead
Warrior Transition Battalion
1061 Harmon Ave.
Fort Stewart, Ga 31314
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