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Customer Service Sales

Location:
Calgary, Alberta, Canada
Salary:
20cad per hour
Posted:
May 21, 2018

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Resume:

Address: *** ********** *****,

NE Calgary AB T*J*R6

Telephone Number:403-***-****

Email: ac5jcu@r.postjobfree.com

GOWMATEE USHA JUGESSUR

OBJECTIVE

To use my years of expertise of work in seeking a position in customer service either in the enterprise or public sector. To develop my skills in areas of new strategic structure of work.

PROFESSIONAL ACHIEVEMENTS

CORPORATE GROOMING & IMAGE MANAGEMENT CERTIFICATE NOV 2014

STAFFORD & CHAN

IT TRAINING CERTIFICATE [ONE-DAY IN-HOUSE COURSE ON POWERPOINT 2013] SEP 2014

AIR MAURITIUS COMPANY

COURSE 300: INCREASING CUSTOMER LOYALTY CERTIFICATE JUL 2O14

UPLIPTING YOUR SERVICE WORLDWIDE BY RON KAUFFMAN

IT TRAINING CERTIFICATE [ONE-DAY IN-HOUSE COURSE ON WINDOWS 7] SEP 2011

AIR MAURITIUS COMPANY

ADVANCED PASSENGER FARES & TICKETING REFRESHER CERTIFICATE SEP 2011

IATA Training & Development Institute, Mauritius

CONFIMATION FOR THE POST OF SENIOR CUSTOMER SERVICE OFFICER DEC 2010

Air Mauritius ltd, Sales counter section

CLIENT SERVICE EXCELLENCE COURSE COMPLETION CERTIFICATE NOV 2004

DCDM Business School, Mauritius

INTERNATIONAL FARES & TICKETING ADVANCED COURSE CERTIFICATE MAR 2002

Development & Training Strategies LTD, IATA

IN-COMPANY COURSE COMPLETION CERTIFICATE MAR 2002

Aviation Training & Development Institute, IATA

INTERMEDIATE FARES & TICKETING CERTIFICATE MAR 2000

Billing & Settlement Plan Southern Africa, IATA

IATA-UFTAA TRAVEL AGENTS’ TRAINING COURSE DIPLOMA JUNE 1991

International Air Transport Association, Universal Federation Of Travel Agents’ Association

SKILLS

-Attending to customers’ requests and complains

-Supervise staff work

-Proficient in Excel, Spreadsheet, Access, PowerPoint, MS Word, Windows 8 and Amadeus GDS Reservation Program

-Quick thinker

-Excellent in math and problem solving

-Determined and Motivated to achieve success

-Great communication skills, easily interacts with executives, clients and staff

WORK HISTORY

SENIOR CUSTOMER SERVICE OFFICER, AIR MAURITIUS LTD, JOHN KENNEDY STREET, PORT-LOUIS, MAURITIUS

2010 - Present

SALES AND CUSTOMER OFFICER, AIR MAURITIUS LTD, JOHN KENNNEDY STREET, PORT- LOUIS, MAURITIUS

2003- 2010

SALES AND CUSTOMER CLERK, AIR MAURITIUS LTD, JOHN KENNEDY STREET, PORT-LOUIS, MAURITIUS

1996 - 2003

SALES AND CUSTOMER ASSISTANT CLERK, ROGERS AVIATION, JOHN KENNEDY STREET, PORT-LOUIS, MAURITIUS

1993 - 1996

SALES AND CUSTOMER ASSISTANT CLERK, MALAYSIAN AIRLINES, LORD KISHNER STREET, PORT-LOUIS, MAURITIUS

1990 - 1993

EDUCATION

HIGHER SCHOOL CERTIFICATE, UNIVERSITY OF CAMBRIDGE, ENGLAND

[1982]

REFERENCES

SHALINI BEEDASSY BANERJEE

Human Resources Business Manager, Air Mauritius Ltd

Contact Information: 16th Floor, Air Mauritius Ltd, John Kennedy Street, Port- Louis, Mauritius.

Telephone Number: +230-***-**-**



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