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Manager Customer Service

Location:
Mandaluyong, National Capital Region, Philippines
Posted:
May 21, 2018

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Resume:

Reliable, good communication and inter-personal skills, open-minded, flexible

TRILINGUUAL GUEST COORDINATOR

Level:BAC .

Formation/Training: Hotel Assistant Manager-INFREP-Paris.

Computing: Word, Outlook, Internet, Micros, Excel, Power Point.

Language: French Native Language, English (O/W) Italian (O).

PROFESSIONAL SKILLS AND PROFESSIONAL EXPERIENCES

01/10/2017-16/01/208 Member Service Associate – French&Global HR Dpt.

CGI- 2/F One World Square, Upper Road Mckinley Hill, Taguig City Philippines 1634

Assistance to the CGI employees for their needs about job, administrative documents, sick leaves, health assurance enrollment, pay slip, etc….

2013/2014/2015-Receptionist-Ambassador Hotel 3*-Nice.

Reception of customers (client facing), check-in &check-out. Invoicing, cashing.

Control the monthly planning of reservations, preparation of the planning of the daily arrivals .Contact customer by fax, e-mail, telephone, administrative tasks related to the function. Safety regulations of the goods and clients

2011/2012-CSA Link Call Center/Pilar Village-Philippines.

Calls to the European companies, investigations, searches and update of database.

CSR-AEGIS People Support /Puyat Ave/Makati City/Philippines.

Reservations hotels and customer services online (Assistance, Complaint).

2008/2009/2010-Personal small own business/Mandaluyong City.

Restaurant/karaoke/bar.

2005/2006/2007-Guest Coordinator-Bridgestreet Company-Paris.

Furnished rentals apts. Reception tenants, customers.

Leader of the team in charge of spares/maintenance apts. Organization of the work. To exploit and oversee the operations Management reservations apartments. Creation and followed file/folders apts.

Inventory of fixtures/appliances (Entering/Outgoing) Contacts owners/tenants/syndics/Subcontractors. Administrative tasks related to the position.

2002/2004- Hotel Assistant Manager Eclipse Hotel Lyon.

Assistance to the general manager in his daily tasks to manage the hotel. Meeting with the managers of the services. Verification of the monthly purchases and sales, the occupancy of the hotel.Replacement of the general manager when it was needed.

2000/2002-Room Service Manager-Paris Residence Hotel 4* Paris (Hotel Champs Elysees Plaza).

To organize/manage the team. Contact with suppliers. Reception and control of the orders/purchases. Inventory /checking.

1998/1999-CSA-TaxiG7 Company/Paris(Clichy).

Reception incoming calls, demand for taxi and reservation online. Management of the complaints (claims) by e-mails, phone.

OTHER PROFESSIONAL EXPERIENCES

Various employments in Hospitality industry 4* (15 years) in Paris and French Riviera: Hotel Le Lotti, Sofitel Paris 15, Metropole Palace Monaco, La Voile d’Or Cap Ferrat, La Reserve Beaulieu sur Mer, Negresco Nice.

Clerical Job: Customer service-National Electricity Company-EDF/GDF-14, Route de Turin-Nice (4 years)

Reception/Caretaker: Student Residence-FAC HABITAT Company-Nice (9 months)

CENTER OF INTERESTS

Travels, DIY, Decoration of apartment (interior), Music, Automotive, Internet.



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