Business Analyst System Development Manager Project Management

Mo Lin Chong

*** ****** ****** ******, **********, PA 16823

****************@*****.***

Summary

Mo Lin (Catherine) has 18+ years of experience in banking application development and deployment with broad knowledge of cross banking functions such as financial reporting (e.g. Global Systemically Important Banks (GSIBs)) and services such as Settlement, Money Market, Remittances (e.g. SWIFT), Commercial Banking and Financial Institute Services.

Work Experience

HSBC Bank

Business Analyst (Senior) / System Development Officer Jul 2010 – Apr 2018

Promoted from Senior Development Officer for outstanding capabilities in client facing requirement gathering, verification and substantiation.

Interfaced with Internal Compliance, IT Security and the data owners to negotiate approvals for system deployment, in order to collect data from 36+ countries and generate standardized report.

Coordinated and assisted project work steams to define, manage and prioritize stories in Product backlog and sprints thru Agile methodology.

Conducted risk and data access control on non-production environments by security profile creation review and sensitive data masking.

Provided IT consultations and best practices sharing to clients, as well as first line troubleshooting analyst.

Assisted the data transformation, data mapping and normalization, and financial data reconciliation on SQL client and Big Data (HIVE and HAWQ).

Conducted Business Improvement Process by reviewing and enhancing the batch processes, including SQL scripts, process flow, system architecture and batch jobs.

Interacted with External IT audit PWC to review and generate General Ledger (GL) extracts for audit purpose.

Performed system change requests review and analyst for the Global GL system and mentored juniors on GL and GRCA system knowledge and development skills.

Designated to travel to Buffalo NY and Pune, India to provide onsite support and provide knowledge transfer for Global GL System.

Bank of China (Hong Kong)

Development Support Manager (System Development Manager) Dec 2005 – Jul 2010

Personally reviewed 50+ modules of the Interbank System to identify multiple issues and then conducted a program with my team to remediate all issues. The defect rate dropped by 80%, from 38 defects to 5 defects in 1 year.

Be selected into Talent Bank and be trained with the management skills.

Wrote 4 modules in COBOL to replace legacy modules written in Assembler for the Interbank System. Led the support team to provide bug fixes, enhancements, updates, and requirement changes.

Interacted with Internal and External IT audit.

Implemented change requests by referring SDLC processes which included requirement gathering, analysis, design, monitor and control of system development and implementation.

Managed offshore vendor to maintain corporate business and technical standards.

HSBC Bank

Contract Analyst Programmer Jan 2005 – Dec 2005

Analyst Programmer for Integrated Package Account Upgrade project to determine the best practices and methods required to implement and enhance the requested system changes.

Bank of China (Hong Kong)

Analyst Programmer Oct 1999 – Jan 2005

Analyst for System Quality Control team to monitor and enhance the system performance and stability for the entire group of banks.

Key member of Autopay Revamp project to analyze and integrate legacy systems into a low cost, cross-border Autopay system.

Utilized strong troubleshooting skills to enhance online and system reliability and fulfillment of market needs for the Interbank, Autopay, Payroll and Loans Systems.

Main system tester to design, prepare system test scripts and to perform system integration tests.

Secretary for the Performance Work Force initiative which was spearheaded by Senior IT management to analyze all banking products in the market and to initiate the bank services improvement.

Education

City University of Hong Kong BS Degree in Information Technology 1996 – 1999

City University of Hong Kong MS in Information Systems Management 2008 – 2011

Rewarded Publication

Outstanding Academic Papers by Students (OAPS)

Paper Title: Caofeidian Modern Service Industry – Development Strategy 2010

http://dspace.cityu.edu.hk/handle/2031/6068

Certificate

Project Management Institute Project Management Professional (PMP® 1741072) Aug 2014

Skills

Type Skills

Language English, Cantonese and Mandarin

Project Management Project Management, Agile, Scrum master, Kanban

Tools Platfora, JIRA, RTC, Confluence, Visio, SQL client, Endeavor, File-Aid, Microsoft Office

Operation System Linux, HDFS, HADOOP, HIVE, HAWQ, IBM Mainframe, OS/390, CICS, Microsoft Windows, Citrix, Sharepoints

Programming Shell Scripts, SQL, SAFR, COBOL, PL/I, APS, MVS JCL, DFSORT, Assembly language, Java, FoxPro, Ruby on Rails, R

Financials Systems General Ledger, Financial Reporting, Receivable, Payable

Soft Skills Business Analysis, System Analysis, Business Process Improvement, Decision-Making, IT Audit, Outsourcing and Vendor Management, Problem solving, Software Development Life Cycle (SDLC), Money Market, Autopay, Payroll, Remittance, Saving and Current, Loans

Volunteer Experience

HSBC Community Partnership Program Vetting Committee Member

HSBC 150th Anniversary Banknote Collection Program Site Manager

Junior Achievement (JA) Business Advisor

Hong Kong Pranic Healing Foundation Pranic Healer

Hong Kong Yan Xi Qi Gong Association Senior Administration Officer

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