Manager

MORENO

MELISSA

*******.**********@*****.*** 501-***-**** MELISSA MORENO 7 WIKI WIKI DRIVE, SHERWOOD, AR 72120 Sam’s Club, Conway, AR

ASSISTANT MANAGER MERCHANDISE

****-****

• Traveled throughout the district to assist with training opportunities, implementation of operations, and to help prepare for corporate visits.

• Achieved a 1.6% sales gain for 2015.

• Reduced inventory shrinkage by $200,000 for 2014.

• Developed a three week stockroom clean-up and organization process and time line that was then used to implement a company wide initiative.

• Streamlined various processes including receiving with a 22% increase in number of units processed per hour, replenishment through Radio Frequency Identification with an 85% increase in compliance, and pricing and signing with a 4% increase in accuracy as recorded on the customer survey.

AREA SALES MANAGER

Dillard’s, NLR, AR

2008-2012

• Managed cosmetic department which represented approximately

$3.6 million in annual sales volume.

• Facilitated new department wide training and development program that produced 5-25% increases in several KPIs including sales per hour, items per transaction, and average unit sale. Education

BACHELOR’S OF BUSINESS ADMINISTRATION

AMERICAN INTERCONTINENTAL UNIVERSITY

ONLINE (2008-2009)

COURSEWORK IN MARKETING

HENDERSON STATE UNIVERSITY

ARKADELPHIA, AR (2004-2008)

COURSEWORK IN MARKETING &

MANAGEMENT

AWARDED UNIVERSITY ACADEMIC

SCHOLARSHIP

SKILLS

• Strategic planning

• Results-oriented

• Multi-operations management

• Project management

• Inventory control

• Process improvement

• Recruitment and talent development

• Personnel management

• Customer relations

PROFESSIONAL SUMMARY

Strategic self-starter with broad-based background driving results while managing multiple teams and multiple projects under strict deadlines. 15 years of customer service experience supervising teams of 2-100+ people. Enthusiastic team player dedicated to process

improvements and driving results.

JCPenney, NLR, AR

ASSISTANT MANAGER OVERNIGHT

2016-2017

• Help with all aspects of opening new club including hiring, training, merchandise and layout plans, and initial inventory management set-up.

• Coordinate all inbound and outbound shipments.

- EXPERIENCE -

Bright Ideas, Sherwood, AR

CENTER DIRECTOR

2017-Current

• Receive, process and organize payments, bills, petty cash, etc.

• Manage the quality and safety of facility and order repairs and maintenance as needed.

• Assure compliance of local, state, and federal regulations.

• Administer record keeping.

• Procure supplies for center including groceries, office supplies and classroom materials.

• Plan, organize, and implement internal and external marketing efforts.

Contact this candidate