Norma Mason

**** ********** ****. *. ***. I***, Jacksonville, Florida, 32211 * 609-***-**** * ac5j9s@r.postjobfree.com WORK EXPERIENCE

DOUGLASS INDUSTRIES, Egg Harbor City, New Jersey

Receptionist/Customer Representative Specialist, Jan 2008 - Oct 2017 Answering phones, and greeting customers, sales reps, etc. in person. Directing callers and calls to the correct department. Responsible for taking orders via phone, in person, fax, mail,or email.Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers' problems.Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results, or any planned adjustments and delays in receiving their products.Refer unresolved customer grievances to designated departments for further investigation.Compare disputed merchandise with original requisitions and information from invoices.

Legal Secretary, Aug 1989 - Dec 2007

Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.

Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials. Receive and place telephone calls.

Organize and maintain law libraries, documents, and case files. Schedule and make appointments.

Make photocopies of correspondence, documents, and other printed matter. Assist attorneys in collecting information such as employment, medical, and other records. Draft and type office memos.

Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients. EDUCATION

MERCER COUNTY COMMUNITY COLLEGE, Trenton, New Jersey Humanities and Social Sciences, May 1986

MERCER COUNTY COMMUNITY COLLEGE, Trenton, New Jersey Humanities and Social Sciences, May 1986

ADDITIONAL SKILLS