Customer Service Sales

REBECCA MARTINEZ

San Antonio, TX ********@*****.***

210-***-**** www.linkedin.com/in/rebecca-martinez-21806b161/

Administrative Professional

Accomplished administrative skilled associate with experience in problem solving, administrative multi-tasking with e-mails, phone calls, greetings, and letter processing. Skilled in excellent customer service and quick follow-ups. Known as analytical thinker, with strong technical skills, people skills, and excellent telephone etiquette. Very organized with a dependable work ethic. Hands on experience with the following:

Office machines

Time Management

Administrative skills

Communication Skills

Data Entry skills

Records Management

EXPERIENCE

Accenture, San Antonio, TX. 2007- 2018

Records Workflow Coordinator

Coordinated the workflow for various related functions as reviewing a variety of requests from clients within a 48hr period. Expertise with customer service escalations and a variety of call inquires. Entered exact data in a variety of Systems. Demonstrated knowledge of team building to effectively perform responsibilities. Overall record and office management of systems and updates.

Processed customer service calls

Coordinate and prepare documents for filing

Managed 4 e-mail boxes to provide sensitive information and records

Provided monthly Data Collection statistics

Asking questions to pinpoint the visitor’s needs

Support any special process requirements to meet expectations.

Participated in Special Projects as assigned.

Provided excellent organizational skills with all records with confidentiality (integrity and trust developed)

La Quinta Reservation Call Center/LQ Management, LLC 2005-2006

Sales and Service Supervisor

Directly supervised a sales team to ensure they met and/or exceeded performance standards and expectations in the areas of dialogue, customer service, salesmanship, and technical knowledge.

Executed the writing of performance appraisals by the deadline.

Developed a 90-day coaching plan for sales agents to increase sales and improve customer service skills. Delivered performance standards and disciplinary documentation.

Ensured appropriate counseling steps up to and including termination were initiated.

Rebecca A. Martinez Page 2 ********@*****.***

EDUCATION

Associate Degree - Media Communications, San Antonio College, San Antonio, TX

Continued college education at Trinity University - Journalism

TECHNICAL SKILLS

MS Suite

Office machines

One Drive

Workday

Peoplesoft

Salesforce

TALEO

Siebel

SharePoint

EI Navigator --imaging system

PROFESSIONAL DEVELOPMENT

Certified MS Office- Palo Alto College, Fundamentals of Personal Law for Managers and Supervisors

Accenture offered courses

Leadership Skills for New Supervisors-Solutions/Services, First Things First, Offering of Cultural Alignment Workshop,

Coaching in the Workplace and all required classes consistently throughout the years.

Accenture Awards

Winner of the Highest number of improvement ideas on the multi-client teams

Client’s - Platinum Frequent Performer (getting 100% customer satisfaction surveys every month for a year)

Accenture MANE AWARD

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